Upgrd UCCX- from 7.01 to 7.02- some agents cant get through CAD upgrade

A few days ago we upgrded our UCCX  and some agents can not upgrade the CAD or CSD.   Most of those that can't I had then completely uninstall all CAD and CSD on thier machine, then provided them with the new version .. most are successful with this method.
however I am having a few that are getting a pop up error that states :  License error has occurred, try agin in 5 minutes ...'  Then getting another window that states that the License Server is down'.
I checked the Services and all CCX services are running
I checked the Control Center  and the Status is  "In_Service"
We have not exceeded our number of configured agents and not exceeded out number of agents logged in.
any suggestions ??

thanks, does either the restart of the Cisco Desktop License Manager  Service or the Directry Resync cause any disruption to calls or agents..... will anyone even know that this action was taken ?  (if so I have to wait until very late night or early morning ....

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