UPK 11.0 - Preview Topic in See It - Converting Audio to Flash Error

Three of our five content developers are getting a warning and error message when trying to view a topic in See It mode from within the UPK Developer Client. The warning is for Task of Player and LMS/ Copying sounds and states "Converting audio to flash format failed". Error message states "General exception occured". We recently updated to 11.0 ESP 1 and everything was working properly before the upgrade. Also, since we have several parties that can view in See It mode within the developer and it works fine and plays the audio, we think it might not be related to the upgrade and more inclined to think it is a setting somewhere. Does anyone know how to fix?

I would suggest logging a support ticket in My Oracle Support if you have not already done so. Additional information can be found in the announcement at the top of this forum: https://forums.oracle.com/forums/ann.jspa?annID=1175
Best regards,
Marc

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Hello,
Please log a support ticket using My Oracle Support (http://support.oracle.com/). They will be able to assist you.
In the meantime, I would suggest publishing to the Player style to test the content and to see if you have similar problems launching content. If you have similar problems, it might be a bit easier to see what's happening since you can keep trying to open the content without going through the preview.
Best regards,
Marc

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Just wanted to report what appears to be a bug -- either with Preview, or with how JSTOR is producing PDFs. I'll be happy to e-mail anyone a copy of the affected PDF files. Or you can try downloading from JSTOR (if a subscriber), at Stable URL: http://www.jstor.org/stable/2671392
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When previewing topics from within the project, a script error diplays: 'HHComponent Activator' is undefined.
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Hi there
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The fact that Alt+Space only opened the Main RoboHelp window suggests that after you tried to preview you clicked the main window to shift focus to it. And when that happens, it won't work.
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Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
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Click here to visit the MurGeeMon site
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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Line 115
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http://lowendmac.com/ed/royal/12sr/flash-11-and-powerpc.html
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UPK 11.0 - Preview Topic in See It - Converting Audio to Flash Error

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