Upload photos from iphone  to  windows xp

i want to upload photos from my phone. when i plug into the computer my phone is recognized and the itunes package works. when i go to my computer my phone is listed there as recognized when i click on "get pictures", i then get a box that says "cannot connect to your device please make sure it is connected properly and turned on. ? the computer recognizes the phone but then will not transfer pictures. any suggestions?

cannot use the wizard. I get a box that says it cannot detect the camera or scanner. i have tried turning on photos even turning on the camera. everything else works as far as synching goes but the photos in the roll and the camera are undetectable.

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