Upload speed dropped from 0.97 to 0.36

This has only started since I noticed yesterday. My download is 15.65. Ping 33ms. It always hovered around 0.97 (Max 1Mbps) but I tried doing certain things yesterday and then speedchecked (with speedtest.net and BTW) and not pushing above 0.37. I've checked all devices and turned off, made sure no background programs. My upload hasn't been capped at 448kbps has it or is there something generally wrong at the exchange/line?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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Drastic Download/Upload Speed Drop

Hi guys, I could do with some help!
For the last week or so my broadband connection has been very slow- it dropped from around 8Mbps to 2Mbps, and it's stayed there consistently since. I've tried resetting the hub, to no avail. Also for the last couple of days getting dropped perhaps once or twice a day. Hub settings below:
It could (should be?) a coincidence, but I've just built a new system and was trying to re-download my steam library when my problems began. My first assumption was that some kind of sneaky throttling was going on, but I'm on an Unlimited package, and the download rate is the same across several programs and browsers.
Edited to provide further information: My new system is running Windows 8.1, the slow download speed is consistent across several devices (Windows 8.1 PC, Windows 7 PC, Windows Phone), and the BT Speed Test shows 8.13Mbps from the Exchange to my house, but only 1.9Mbps from the router to my PC, so I'm guessing the problem is in the router somewhere.
Cheers.
P.S. The low connection time here is due to a manual reset.
Line state
Connected
Connection time
0 days, 0:17:03
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm

Many thanks for the quick reply- I've tried the wholesale performance test several times (gives the same sort of connection speed), but the Diagnostic Test won't run (tried wired on two different systems). Instead, it gives the following message:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Further ADSL settings below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:35:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Broadband speed drops from 4mb to less than 0.5mb ...

Hello forum readers,
I am having speed problems since early December where during the day time my download speed is 4mb. However, after 7:30pm the speed then drops very quickly to below 0.5mb. I did a speed test just now and it is:
Download speedachieved during the test was - 268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks. Very frustrating as it is so difficult to understand them. They keep giving me excuses as to the causes. Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight. Will a different provider be any different if the problem is with the exchange?
Has any forum readers experience this speed dropping problem? I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load.
I am on the unlimited Option 3, and my exchange is Poplar, London.
Is there a BT moderator on this forum who can help me resolve this speed problem please?
Thanks.

Hello peeps,
An update on my slow down boardband connection...
I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution!
I was told to wait until the end of February as work on the exchange may take place to increase capacity. Nobody called to update me on what is happening since my last post. Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!
Then I asked to speak to a supervisor and the guy literally cut me off. All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening. I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
I am at a loss in how to obtain an update from them. I am sure many of you who have the experience of calling Indian will end up with frustrations. They will try their best to ignore you especially with questions they have not a clue in answering. Every time they say they will call back, but no they don't.
Why is BT technical support be handled by such non-technical idiots? The minute they have ran of scripts to follow then you are speaking to a blank wall.
Anyone here know of a complaint number I can call or email?
Thanks.

Upload speed reduced from 12 MB to 6 MB

COMCAST MODEM and internet connection UPLOAD SPEED currentlyREDUCED DRASTICALLY. About a week or so, my upload speed on comcast modem and internet connection reduced from 12 MB/sec to 6 Mb/sec.Download speed is fine. only problem is with upload speed. I tested the modem with Windows 7 64 bits dual processor andMac pro quad processor with 16 MEG RAM by connecting them via Eternet cable to modem.on both machine, upload speed reduced to half. I tried them with Wifi, again, upload speed reduced to half. I found out there is problem with comcast modem and internet connection.Aftre, I got intouch with customer support, I recognized, they do not know how to solve thisproblem. and postponed it consistently without be able to resolve it. If, any of you have idea about this problem, please let us know.

Start by reviewing the troubleshooting tips at this sticky.
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575
Post the downstream power levels, downstream SNR and upstream power levels on all channels.

Broadband speed dropped from 10Mb to 250K overnigh...

My broadband speeds have dropped massively overnight and I was wondering if any of the experts on here can give me some guidance on what to try or to do next?
I've been on BT Total Broadband for ages and it was running typically at about 10Mbps according to occasional checks on Speedtest.net since early May when my line was upgraded - previous had been at about 6Mb. However, today I noticed my internet access was sluggish, I tried Speedtest.net again and was shocked to find I was being quoted a download speed of 0.24Mb (upload strangely was higher at 0.38). I then tried Speedtester.bt.com and it says my IP profile is 250Kbps with an actual speed of 159Kbps, so this makes it sound like I'm being throttled down, yet I haven't even come close to any limits. Also it's a bit strange to have it happen so suddenly - everything was working fine last night and the router has been on 24/7 (although I did reset it this morning thinking that maybe this would solve the speed issue - no such luck!)
I'll post the stats from the Speedtest and from my router below (I use a Belkin, not the Homehub in case that makes a difference), but would appreciate some ideas about what might have happened and anything I can do.
---------- Speedtester.bt.com -----------
Download speed achieved during the test was - 159 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1496 Kbps(DOWN-STREAM), 536 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.52:25.06:55.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
----------- Router Stats ------------
ADSL
Type          Fast Path
Status        SHOWTIME
                             Downstream   Upstream
Data rate(Kbps)       1496Kb          536Kb
Noise Margin            26                 25
Output power(dBm) 99               196
Attenuation(dB)       38                 16

Hi there I'm also having the same problem unfortunately. A coupe of days ago I was transferring a file from my laptop to my desktop via wireless and it caused my home hub 2 to hang. I had to reboot it a couple of times to get it working again but once it was back up again I found browsing to be really slow. I went on speedtest.net and discovered that I was getting 250k down and about 300k up. I power cycled the home hub a few times and checked all of my microfilters and connections (just to be on the safe side) but it was still slow. I went on the btspeedtest site and it is showing that my ip profile is 250k even though I am connected at 4,500k. I called the bt helpdesk this evening and was told that there looks like there was a problem but that they are showing my ip profile as being 3000k now and that I should check in a few hours on the bt speedtest site again. Well I did and it's still showing as 250k. The details from my hub and the speedtest site are below. Any thoughts and help would be very greatly appreciated.
Best effort test download speed = 219 kbps
Your DSL connection rate is 4576 kbps (down stream), 448 kbps (up stream)
IP Profile for your line is 250 kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.9 dBm / 11.9 dBm
Connection Information
Line state
Connected
Connection time
0 days, 1:51:21
Downstream
4,576 Kbps
Upstream
448 Kbps

Broadband Speed dropped from 2.7Mbps to 448KBps To...

Last night my Connection was at 2.7Mbps, got home from work today at 17:00 and i had no connection, after numerous resets and even a factory reset of my 2wire hub, i got Broadband back, but at 448KBps!!
Any Help?
Just done the BT Speedtest and it says:
1. Best Effort Test: -provides background information.
Download Speed
0.3 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.3 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
and my router stats are:
Broadband Link Type:
Built in modem - ADSL
Connection Type:
PPPoA
User Name:
[email protected]
Current Internet Connection:
IP Address:
86.133.32.135
Subnet Mask:
255.255.255.255
Default Gateway:
217.47.41.122
Primary DNS:
213.120.234.2
Secondary DNS:
213.120.234.50
Host Name:
Domain:
MAC Address:
MTU:
1500
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
448 kbs
448 kbs
Max Rate:
220 kbs
820 kbs
Noise Margin:
9.0 dB
18.0 dB
Attenuation:
58.8 dB
31.5 dB
Output Power:
14.5 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
220 kbs
Attenuation @ 300kHz:
58.8 dB
Uncanceled Echo:
-18.7 dB
Ok
VCXO Frequency Offset:
11.7 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Solved!
Go to Solution.

OK Tried the test socket with a filter i had laying around, after 5 mins, no connection at all, have replaced the Filter plate and reconnected, got a connection and it is :
Internet Details
Broadband Link Type:
Built in modem - ADSL
Connection Type:
PPPoA
User Name:
[email protected]
Current Internet Connection:
IP Address:
86.132.223.99
Subnet Mask:
255.255.255.255
Default Gateway:
217.47.41.122
Primary DNS:
213.120.234.6
Secondary DNS:
213.120.234.62
Host Name:
Domain:
MAC Address:
MTU:
1500
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
2144 kbs
448 kbs
Max Rate:
1696 kbs
840 kbs
Noise Margin:
9.0 dB
18.0 dB
Attenuation:
58.8 dB
31.5 dB
Output Power:
17.5 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
1696 kbs
Attenuation @ 300kHz:
58.8 dB
Uncanceled Echo:
-17.3 dB
Ok
VCXO Frequency Offset:
12.6 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
1
More Impulse Noise Protection Recommended
Traffic Statistics
Bytes Packets Errors %Cells Errors %
IP Traffic
Transmit:
69193
190
0
0
Receive:
417268
780
0
0
ATM Traffic
Transmit:
3218
0
0
Receive:
10488
0
0

Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
I have tried a different router/cables/microfilters and virus checked with avira and malwarebytes none of which did anything so i am convinced it is an external problem.
I called india who reckoned i had 6Meg available.
Please can you find out if anything has changed somewhere else in your network or with my account that would cause this.
here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
Solved!
Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

DSL Speed dropped from 3 Mbps to 1.5 Mbps

After having a reliable 3 Mbps DSL connection for 2 years my connection is now maxing out at 1.5 Mbps. Actual download speeds were always at 2.9 Mbps and uploads were above 600 Kbps. My family recently discontinued our Verizon land line telephone service and went with Verizon's wireless home phone service instead. We kept the internet plan we had, but for some reason right after we got rid of the land line the internet speed was cut in half. Verizon's customer service hasn't been able to solve the problem after two attempts. I am curious about what I should do to solve this problem. Does anybody have any suggestions? Also, does anybody know how to contact local customer service agents in the U.S.? Thanks.
DSL modem: actiontec gt704-wg
DSL info:
vpi: 0
vci: 35
dsl mode setting: mmode
dsl negotiated mode: g.dmt
connection status: showtime
speed(down/up): 1792/448 Kbps
atm qos class: ubr
near end crc errors: 13/0
far end crc errors: 0/0
Near End RS FEC: 0/0
Far End RS FEC: 47/0
discarded packets(within last 30 mins): 0
snr margin (down/up): 16/6
attenuation (down/up): 31/31

It could mean a few things. Typically when people are sayign they were moved, it means they were moved to another DSLAM or another edge router or circuit in the CO to alleviate congestion.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Broadband Speed dropped from 7Mbps to 2.5Mbps

Hi All,
I have been having a consistent speed averaging about 6Mbps for several years.
My Draytek router sync speed is now showing about 2Mbps. Can BT and they said "you were lucky to have such a great speed - we think 1.5Mpbs plus is acceptable" and would not do anything.
I have done the usual master socket tests and it did not make any difference to the sync speed.
So I plugged in my BT Home Hub with I don't usually use and it seems to have synced at 7.5Mbps.
Real throughput is still about 1.5Mbps using "speedtest.net"
Question is is the "IP Profile" on my line causing the slowdown and will the "'IP profile" reset itself after a few hours/a day or do i need to have it manuall reset?
Thanks in advance for any help.
John
Connection info from the home hub.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:26:40
Downstream:
7.531 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.2 dB / 26.0 dB
Line attenuation (Down/Up):
32.2 dB / 16.5 dB
Output power (Down/Up):
19.9 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
Solved!
Go to Solution.

Amazing!
This morning all is good with the world.
Thanks to all for their help.
John
FAQ
1. Best Effort Test: -provides background information.
Download Speed
6.28 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.28 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.71 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps

Broadband speed dropped from 2 meg to less than di...

Hi everyone this is my first post, I am looking for some help / advice with an ongoing speed issue I have just joined BT broadband, my equipment setup is a D-Link 320 modem set in bridge mode to a cisco/Linksys E4200 router as they suit my need I only use the internet for surfing maybe the odd song / app from itunes plus online gaming through XBox live, when I first set everything up on 1/7/2011 I was getting a healthy 2,5 meg the max that my line is capable of getting, I did a another BT speed test on 3/7/2011 results below as you can see things have gone very wrong and I am getting less than dial up speed very frustrating.
Download speedachieved during the test was - 420 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
9/7/2011 I did another speed test today at 13:00 hour results below
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
It has been 9 days now my equipment has been left on 24/7 but as you can see nothing has changed I know about the 10 day training period for things to settle down etc but surely I should have seen some improved by now i.e. my ip profile increasing a little
As I pulled 2,5 meg when I first set everything up does that mean my line is ok and should of stabilised by now or has my line been capped for some unknown reason
any help or advice is appreciated
many thanks
Solved!
Go to Solution.

hi yea Iv just a quiet line test and everything seems fine no noise.
I forgot to explain my equipment is connected upstairs using an ADSL approved extension cable that I bought from the BT shop as well as an I,plate, but I had the same issue with my last provider and I connected direct to the BT socket downstairs and I have been having the same issue this is why I changed to BT. Hear are the router states from last provider these were taken on 17/6/2011
ADSLValues
DescriptionThomson Livebox 2 Mini uk v7.1-h323
ManufacturerThomson
SerialNumber0812GH0WD3678CP
HardwareVersionT-E.1.0
SoftwareVersion6.3.9.6
DestinationAddressPVC: 0/38
ModulationTypeADSL_G.dmt
ATMEncapsulationVCMUX
ModemFirmwareVersionbcm96358_ADSL_PHY_A2pBT009c1.d17d
StatusUp
LinkStatusUp
LinkType PPPoA
DataPathInterleave
UpstreamAttenuation275
DownstreamAttenuation500
UpstreamNoiseMargin190
DownstreamNoiseMargin79
UpstreamMaxRate1040000
DownstreamMaxRate736
UpstreamCurrRate448
DownstreamCurrRate608
UpstreamPower121
DownstreamPower148
UpTime902134
Stats.Total.Values
LinkRetrain3
FECErrors187816
ATUCFECErrors0
HECErrors61
ATUCHECErrors0
CRCErrors163
ATUCCRCErrors0

Upload Speed Recently Dropped - BT SO very unhelpf...

I have been with BT for as long as I can remember and never had any issues or problems with the connection. As of 7th October my Upload speed dropped to less than half a Meg and has remained this low to this very day. My download speed is fine at about 38 Meg. But I play alot of games and need the higher upload speed, I have spent countless phones calls to supposedly BT technians and Level 2 technicians and they all can not provide me with a solution, they silpy say thats not their problem. I know there is nothing wrong at my end as i Have friends bring their laptops round etc and they experience the same low un-usable speeds. I am now payign for something i cant use and so far have had no credible help, I am hoping someone on here can help as I really dotn know where to go from here. I have read trhough otehr simliar posts and seems a 'line reset' has helped some people, when I have asked for this I have been told that does not exist on fibre optic, not sur ehow true this is ?? ANy more information needed pelase just ask, and i will provide I just want my connection back to how it was.
Thanks

From what you're describing connection-wise you have Infinity .... The DLM on Infinity is bi-directional as is ADSL2 ... and if you are suffering depleted upload speed something has happened on the upload path to clamp the MSAN down.
Don't do anything until daylight hours tomorrow, then power down both the vdsl modem and hub, doesn't matter too much in which order. Leave them both powered down for maybe 30 minutes.
During that period, unplug carefully your cables and check them out, look for anything that is causing a poor connection.
Also ... before you power back up, look at where your hub and modem are located, they don't want to be adjacent to any power supplies, transformers, monitors, magnetic coil speakers, radiators or anything that can induce impulse noise, and that includes phones and base-stations. Segregate power leads away from network cables.
When you think you're in the clear, plug everything back in but in the powered down state ... when you have connected everything up, first power up the vdsl modem, and wait for it to initialise, once it comes up and stays up, then power up the hub and check out the connection.
If nothing has changed, give it a few hours and check again, if nothing has happened after a full 72 hours the MSAN will need a reset on your connection via the moderators on this forum.
See how you go.
The reason the BT response is that they can't help, is because they supply a service to you as far as the NTE, and basically what happens after that is your responsibility. (impulse noise in your home etc.)

Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

5GHz Speed Drops By Half Over 2.5GHz

I recently moved my Time Capsule to 5GHz due to the wireless access point density in my area. I did notice greatly improved signal and reliability.
However, I noticed my speed dropped from 20Mbps to about 9Mbps.
My Time Capsule plugs into my Cable Modem, which is also a 2.5GHz wireless access point (part of the problem), when I switch my Mac to the 2.5 GHz Cable Modem, my speed returns to normal. When I switch it back to the Time Capsule, it drops by over half. The TC is being extended by an Airport Express (capable of 5GHz as well).
Obviously this is unacceptable. Is this how the 5GHz range works? It compromises your speed in exchange for better connectivity?
The Time Capsule is set to select its 5GHz channel automatically. Could this be part of the problem?
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down? They dont pull the speed down in the 2.5GHz mode.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.

It might be helpful to understand that there are always trade offs with any design.
While 5 GHz signals are capable of higher speeds than 2.4 GHz, the higher frequency signals are not as strong as 2.4 GHz signals. So, any obstructions in the signal path will affect the 5 GHz signal more than a 2.4 GHz signal.
For that reason, it is a good idea to think of 5 GHz as a line-of-sight deal. It will usually work well in the same room as the wireless router, but once you turn the corner and head down the hall, the 5 GHz signal strength will fall off rapidly.
This may likely be what you are experiencing. Your post does not provide information about where the TC is located or where other devices are located and what obstructions may be present in the signal path. So, we're guessing a bit here.
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down?
The iPad is capable of connecting to a 5 GHz signal, but the iPhone is not....it can only connect at 2.4 GHz.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.
All you can really do is try to minimize obstructions in the signal path. Give the TC as clear of a look into the room as possible and each wireless device as clear of a look at the TC as possible.
The same rules would apply to an AirPort Express that is set up to "extend" the wireless signal. You might need to move the Express closer to the Time Capsule so that it will pick up a stronger and faster signal to "extend".
If you have the ability to connect the AirPort Express using an Ethernet cable back to the Time Capsule, the Express will provide a much faster signal that way since if receives full bandwidth over the wire. If it extends using wireless only, it can only extend the quality of signal that it receives. In other words, if it gets a slow signal, that is what will be extended.

Upload speed dropped from 0.97 to 0.36

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