Upload speed has dropped dramaticly

Long story short, i have had infinity for over 18 months and only been getting 23mb down and 10mb up, had an issue two weeks ago and an engineer was sent out,turns out we have had an issue in the cab since we have had infinity and he sorted it and i now get between 40mb and 45mb down and 9mb to 11mb up, for the past few days my upload speed has been all over the place, under 1mb and upto 3mb but no higher, would love some assistance as i do not want the hassle i had getting the last engineer to come out, many thanks.
Tony.

Hi Tony,
Welcome and thanks for posting. Can you try running the speed test including the further diagnostics and post the results? Give us as much information as possible and I'm sure we'll be able to help.
Cheers
David
BTCare Community Mod
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Similar Messages

  • Upload speed has dropped from 12Mbps to 2 Mbps.

    I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
    No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
    http://speedtest.btwholesale.com
    Shows 57.76 down
    2.06 up
    Ping 42.63
    I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
    I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
    Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
    Solved!
    Go to Solution.

    Good luck.  A few suggestions below, but I am afraid I don't think they will help.  Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case. 
    ~~~
    Check the upload profile from the wholesale speedtest.  It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
    ~~~
    Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode.  Probably won't make any difference, but still a fairly easy experiment.
    ~~~
    If you have an HG612 router, unlock it and monitor stats.  Or buy one on eBay and unlock it.  Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
    ~~~
    Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
    - connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.)  So the HomeHub is out of the picture.
    - Make a pppoe connection.  On a PC it will be something like
    - 'network and Sharing Centre',
    - 'Set up a new connection',
    - 'Connect to the Internet, set up a broadband or dial-up connection'
    - 'Broadband PPPoE'
    - Then enter username '[email protected]' and password 'bt'.
    Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
    Repeat your speed tests and see how they go.
    That will help check out if the HomeHub is the problem.  Seems unlikely as your have already tried another router.

  • Can i get a line reset? upload speed has dropped

    Hey there, is it possible to get a fresh line reset? a friend of mine is on the same cabinet as me and im at 5 mb upload hes at 15. I prefer upload to download as i upload alot of videos so every little helps! i used to get over 10 mb upload but slowly its going down and down

    Can you run this checker and post back a screen shot of the results
    http://www.dslchecker.bt.com/adsl/adslchecker.welcome
    and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
    http://speedtest.btwholesale.com/
    if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the home hub management pages then troubleshooting > help desk. http://bthomehub.home/
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband download speed has dropped from ~2.7Mbps...

    Hello,
    For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
    Running the BT Broadband Speed Checker
    Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
    Replacing the modem cable and Microfilter
    Online line fault check
    As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
    Here's a screenshot of the ADSL line status from the BT Home Hub.

    when you joined BT broadband you would have received an email address *****@btinternet.com or  ******@btopenworld.com   Bt would normally send the emails to that address
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • In the last 1-2 months, the signal strength in my home area has dropped dramatically.

    Signal strength in my home neighborhood has dropped dramatically. This is for all three phones we have here. A Samsung Note 3, Samsung 4 mini and an iPhone 4. Additionally, all who visit need to go to the front of the house to make calls. The dead zone continues for about a 2 mile radius. @

    You will need to call VZW to report this issue so that they can open a trouble ticket to investigate. Call 800-922-0204 and ask for tier 2 tech support.

  • Broadband speed has dropped from 8mb to 2mb

    hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from  speedtester bt..
    router settings
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    4 days, 18:05:39
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    14.1 dB / 21.0 dB
    Line attenuation (Down/Up)
    14.0 dB / 7.0 dB
    Output power (Down/Up)
    15.8 dBm / 12.0 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    10 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    10
    speedtesterbt results,
    FAQ
    Test1 comprises of Best Effort Test:  -provides background information.
    Download  Speed
    1785 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1785 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    also here is my speed tests results from speedtest.net
    http://www.speedtest.net/result/1561527773.png
    any help would be much apreciated 

    Moiriv wrote:
    I am having the same problem.
    I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
    BT speedtest results as of today:
    1. Best Effort Test:  -provides background information.
     Download  Speed  2.52 Mbps    0 Kbps 7.15 Mbps Max Achievable Speed
     Download speedachieved during the test was - 2.52 Mbps  For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 2.5 Mbps
    Did you get you're speed limit back up to normall?
    Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
    the last post is almost 4 months old!
    your profile has dropped to 2.5mb as a result of a drop in connection speed.  if you stay connected 24/7 fro 3/5 days your profile should return to normal.  just make sure your router does not drop connection
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Im on bt infinty 2 ...but my upload speed has plum...

    hello,
    i wonder if anyone can help me.  i changed ftom regular bt internet 19 meg d.l spees to bt infinity 2 a few months back.  I was told i would get between 35 meg all the way up to 52 meg d/l speedsa and between 9 meg and 19 meg upload speed .
    But in the last 2 weeks ive been gettin anything from 24 meg to 39 meg down and my upload speed has plumited from 6 or 7 meg right down to 0.7 meg . Since this has happend my online experience with the ps4 and xbox has somehow suffered and i get lag all the time in all games. a friend told me thats online gaming relies on on the upload speed and 0.7 will not be very good.
    ive been on the live chat with a guy. he states that bt promised minimum 35 meg " with an average of 25mb d/l" and that they never promise any speeds on the up load part of things.
    Ive done a bt line test . on the left is a nice glowing green colour with a 39 meg d/l speed from the exchange to my house ...then on the other side is a amber typt colour that states im getting 29 meg d/l and 0.5 upload .  Ive reset the router and done all the steps at the bottom but its still the same.
    When i download a game on steam it normally does 3.9 meg to 4.4 meg download speed which is very good for me but now its on 1.5 - 1.7 meg.
    can anyone on here please help or advise? bt live chat just wants to tell me theres nothing they can do and that they didnt promise me this and that.
    thanks helen

    here are my details.
       1. Product Name: HomeHub52. Serial number: +076284+14310042143. Firmware version: v0.07.03.0814-BT (Type B) Last updated 3/12/20144. Board version: 015. VDSL uptime: 0 days, 13:59:586. Data Rate: 793 / 392447. Maximum Data Rate: 808 / 500318. Noise Margin: 7.8 / 7.69. Line Attenuation: 0.0 / 26.010. Signal Attenuation: 0.0 / 0.011. Data sent/received: 431.7 MB / 12.1 GB12. Broadband username: [email protected] BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub5-J3HQ15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub5-J3HQ19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 18:83:bf:67:e6:d624. Software variant: -25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)
    BT Home Hub 5 (Type B) | Software version v0.07.03.0814-BT  | Last updated 3/

  • My speed has dropped at least 20mb down and 5mb up...

    Hello, I hope someone can help me out here.
    A few months ago (Feb/March time), I had problems with my connection dropping below 39mb (I'm on Infinity 2) and after an engineer came out and fixed things, my connection was back to normal. It has been fantastic until the last 2 days where things have gone down hill rapidly.
    The engineer located the issue at the time to a faulty fibre port. He completed a lift and shift to move the connection to another port and this resolved the slow speed problems at the time.
    My connection has been very stable since then, averaging about 60 down and around 10 up. On the 21st April things dropped to 56.07 and stayed the same each day until 10th May. I was expecting things to possibly go back up to around 60 down, as the line monitoring obviously drops you some days and then ups you again once in a while.
    Yesterday things dropped down to 50, which considering my line has reached 63 and certainly around 60 on numerous days since the engineer fixed things, a drop of 10mb I thought was quite a lot.
    Today about half a hour ago as I am typing, the router went down and it has now dropped to 39.46 down and only 4.815 up which is terrible. That's a huge decrease and I have no idea why it is this low. The download speed is now just as low as it was before the engineer fixed things, and the upload speed is the lowest it has ever been since I joined BT over 2 years ago.
    I have no idea what is going off, but surely this cannot be correct? I know on the BT test, it has shown max achievable as just over 64mb down and max 20mb up, this resulted in an actual speed of 63.16 down and 9.75 up on 21st March 2015.
    These are the speeds I have monitored, showing the download and upload when logging into my router since the engineer last visited.
    Date       Down   Up
    06.03.15 61.37 10.42
    07.03.15 57.81 10.17
    20.03.15 60.65 10.05
    21.03.15 63.16 9.75
    23.03.15 62.93 9.651
    24.03.15 60.93 9.925
    25.03.15 58.62 9.698
    28.03.15 59.69 9.698
    29.03.15 60.62 10.36
    31.03.15 57.21 9.974
    03.04.15 60.24 9.887
    05.04.15 59.57 9.672
    09.04.15 59.75 9.667
    16.04.15 59.73 9.962
    17.04.15 59.08 9.409
    21.04.15 56.07 9.687
    22.04.15 56.07 9.39
    24.04.15 56.07 9.494
    06.05.15 56.07 9.278
    10.05.15 56.07 9.316
    11.05.15 50.43 9.308
    12.05.15 39.46 4.815
    Would a moderator please look into this for me and get in touch to check my line. I'm not sure if there is a fault on the line, if something has gone pear shaped, but the current speed is way below what I know my line can handle.
    Thank you

    An engineer has just knocked at the door and confirmed my phone line is now back up. The issue was with 'the green box' which is at the bottom of the next street to me. No idea what he did, as he didn't say what had been fixed.
    My speed when logged into the modem now shows 50.43 down and 9.215. The download speed funinily enough is exactly the same as it was on Monday, before everything went down Tuesday.
    With regards to this speed, will the DLM monitoring system on the line increase things again over time? Considering I have had a maximum of 63.16 down and over the last couple of months it has averaged around 60, it's still a good 10mb or so lower than what it is capable of handling, but at least it has gone back up which is an improvement
    I'm not sure if interleaving plays a part with the download speed (no idea if it is on or off with my Home Hub 5).

  • Upload Speed Recently Dropped - BT SO very unhelpf...

    I have been with BT for as long as I can remember and never had any issues or problems with the connection.  As of 7th October my Upload speed dropped to less than half a Meg and has remained this low to this very day. My download speed is fine at about 38 Meg.  But I play alot of games and need the higher upload speed, I have spent countless phones calls to supposedly BT technians and Level 2 technicians and they all can not provide me with a solution, they silpy say thats not their problem.  I know there is nothing wrong at my end as i Have friends bring their laptops round etc and they experience the same low un-usable speeds.  I am now payign for something i cant use and so far have had no credible help, I am hoping someone on here can help as I really dotn know where to go from here.  I have read trhough otehr simliar posts and seems a 'line reset' has helped some people, when I have asked for this I have been told that does not exist on fibre optic, not sur ehow true this is ?? ANy more information needed pelase just ask, and i will provide I just want my connection back to how it was.
    Thanks

    From what you're describing connection-wise you have Infinity .... The DLM on Infinity is bi-directional as is ADSL2 ... and if you are suffering depleted upload speed something has happened on the upload path to clamp the MSAN down.
    Don't do anything until daylight hours tomorrow, then power down both the vdsl modem and hub, doesn't matter too much in which order. Leave them both powered down for maybe 30 minutes.
    During that period, unplug carefully your cables and check them out, look for anything that is causing a poor connection.
    Also ... before you power back up, look at where your hub and modem are located, they don't want to be adjacent to any power supplies, transformers, monitors, magnetic coil speakers, radiators or anything that can induce impulse noise, and that includes phones and base-stations. Segregate power leads away from network cables.
    When you think you're in the clear, plug everything back in but in the powered down state ... when you have connected everything up, first power up the vdsl modem, and wait for it to initialise, once it comes up and stays up, then power up the hub and check out the connection.
    If nothing has changed, give it a few hours and check again, if nothing has happened after a full 72 hours the MSAN will need a reset on your connection via the moderators on this forum.
    See how you go.
    The reason the BT response is that they can't help, is because they supply a service to you as far as the NTE, and basically what happens after that is your responsibility. (impulse noise in your home etc.)

  • Speed has dropped massively. Why?

    My speed was around 4.5 mb/s download 0.36 mb/s upload, (Ye, I know it's not great, but I'm used to it). My speed has now dropped to around 0.9 mb/s download and 0.26 mb/s upload. Why? Also my ping is rocketing up to around 3000 ms most of the time. This has been happening to no one else in my village. I'm the only one usually on my internet.
    Here are my adsl stats (I know it's saying 5578 kb/s or whatever, thats a lie, it always says that no matter what it actually is)
    System Up Time 11 days 03:39:36
    Port
    Status
    TxPkts
    RxPkts
    Collisions
    Tx B/s
    Rx B/s
    Up Time
    WAN
    pppoa
    19957739
    26019314
    0
    2490
    2788
    11 days 00:06:05
    LAN1
    10M/100M
    19073453
    15330273
    0
    2993
    2563
    11 days 03:39:36
    LAN2
    Link Down
    LAN3
    Link Down
    LAN4
    Link Down
    WLAN
    300M
    7942397
    5439148
    0
    834
    620
    11 days 03:39:09
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    5760 kbps
    448 kbps
    Line Attenuation
    36.0 db
    15.0 db
    Noise Margin
    6.3 db
    24.0 db
    Why is this happening? None of the bt speedtesters will work for me, they just say it's 'unavailable'. Also speedtest.net wont load, even after 5 minutes of waiting, it just crashed.

    there is nothing obvious from your stats and connection speed is 5760.  really need btspeedtester results but you are having problems - is your java up to date as that will cause a problem if not
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • My speed has dropped to 80kb/s!

    I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great. 
    But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
    Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
    Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
    I'm not sure if it's the wiring in my house or the line itself.
    Here are my DSL and speedtester results for those interested.
    My line attuention seems really high... 

    at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
    it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
    more about profile here 
    check profile
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Speed has dropped from 5.2 to 1.54!

    Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
    I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
    I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Speed has dropped by over two thirds!

    Hi there. I joined BT Broadband at the end of June, mainly to increase my Broadband speed, as I was only on .5MB with my old provider. They assured me I would get up to 1.5MB, which isn't great, but 3 times faster would suit me. For 2 months, it was brilliant & I was really glad I had changed. It stay at just under 1.5MB all the time. For the last 3-4 weeks, it has slowed down to what is now a steady .34MB - even slower than my previous provider! I spoke to an IT person, & she did a test on the line & said I cannot get more than .5MB. I asked her how I was getting 1.5MB for 2 months, & she repeated that I couldn't get more than .5MB. I said I must be able to, as I had it for 2 months, & so we went on, back & forth. She recommended I call the sales people to speak to them about it, as they were the ones who had told me I could get up to 1.5MB. I don't think she believed me, but I know how fast it was. I may as well have stayed with the previous provider, as I had free phone calls abraod with them as well. It wouldn't be so bad if I hadn't had the couple of months of faster speed dangled in front of me like a carrot, then whipped away suddenly! When I see those ads for fast speeds, I want to throw something through the TV! Has anyone else had this problem, & did they get an answer or a solution. I think that I shouldn't have to stay with BT if they gave me wrong info at the start, but all I want is at least 1MB plus, is that too much to ask? Thanks.

    Thanks so much for the replies, i really appreciate the help. Here's the info I think is needed.
    ADSL line status
    Line state
    Connected
    Connection time
    1 day, 6:48:08
    Downstream
    570 Kbps
    Upstream
    883 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.3
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.6 dB / 6.5 dB
    Line attenuation (Down/Up)
    48.0 dB / 24.4 dB
    Output power (Down/Up)
    0.0 dBm / 13.0 dBm
    ADSL line status
    Line state
    Connected
    Connection time
    1 day, 12:30:17
    Downstream
    570 Kbps
    Upstream
    883 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.3
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.5 dB / 6.7 dB
    Line attenuation (Down/Up)
    48.0 dB / 24.4 dB
    Output power (Down/Up)
    0.0 dBm / 13.0 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    185425559 / 0
    CRC Errors (Down/Up)
    34 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    29
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    223 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 223 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :569 Kbps(DOWN-STREAM), 883 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 11.45:26.17:62.39 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    669 Kbps
    0 Kbps
    883 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 669 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 883 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

  • Broadband download speed has dropped from 8mbps to...

    Hi,
    I have been having problems with my download speed for the last month.  i have been through the fault process from BT and have had no joy in fixing the issue.  They say i am getting 8mbps from the exchange to the house but only 1.94mbps  there after.  I was receiving 8mbps for about 2 years consistantly and has just suddenly changed.  Can anyone please help me?  I feel like i'm getting nowhere after reporting the fault.
    Solved!
    Go to Solution.

    Hi, thanks for the replies andthe advice. I have done another test and have posted the results below, 
    Broadband Speed Test Results
    Download speed - 1.89mbps
    Upload speed - 0.34mbps
    Ping latency - 44.50
    ADSL stats
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Fast
    Noise margin (Down/Up): 16.5 dB / 25.0 dB
    Line attenuation (Down/Up): 23.7 dB / 13.5 dB
    Output power (Down/Up): 19.9 dBm / 12.0 dBm
    FEC Events (Down/Up): 0 / 0
    CRC Events (Down/Up): 5 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 4 / 0
    Error Seconds (Local/Remote): 5 / 0

  • Broadband speed has dropped quite considerably

    Hi,
    I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
    I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket.  I am not using an extension
    Here are the ADSL details (downstream seems very low)
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 07:34:29
    Downstream
    3,072 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    16.8 dB / 26.1 dB
    Line attenuation (Down/Up)
    33.5 dB / 16.0 dB
    Output power (Down/Up)
    18.6 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    371 / 0
    CRC Errors (Down/Up)
    0 / 0
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    0 / 0
    The event details:
    Recorded events Time and date Message
    Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
    Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
    Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
    Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
    Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
    Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:31 2013( 29.770000) DVA started
    Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
    Solved!
    Go to Solution.

    Have you been having problems with router dropping connection or manual resets or a combination of both?
    I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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