Upload Speed Problem

Hi There,
The past week or 2 I've had really slow upload speeds but my download speed seems to be fine at the moment. My speed is at 40mb but my upload is at 0.1mb and I use to get a full 8mb or 10mb upload rate, can anyone help with this at all? Dont really want to phone BT as I'll prolly be speaking to someone that doesnt understand what I'm talking about.
Cheers

Looks like Michael did get a replacement HH3.
I hope he doesn't mind me quoting his post.
Hi,
The original modem has a black power plug and lead = the new modem has a white power plug and lead.
They started using the new modems a week after my installation on the 10th August.
I'm now on my second hub and second modem.
The first hub's gigabit port would only give 2 Kbps upload after a couple of weeks.
The first modem (replaced about a week ago) kept disconnecting the broadband - if I'm to believe the OR guy - my connection has deteriated since the bad weather has returned - was OK in the warm weather.
The other point with the HH3A (there is a HH3B - not sure if they are being issued yet) is that the 100Mbps ports get very confused and keep switching to 10Mbps - so even if you had the luxury of 40 Mbps, if connected to a dodgy port, you still won't get a decent download.
All the best - when it works it's good - when it doesn't you need a good supply of blood pressure tablets.
Michael
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

Internet upload speed problems with 10.6.8?, internet upload speed problems with 10.6.8?

Since upgrading to Snow Leopard in November 2013, internet connection speed has been slow. Using ATT DSL at advertised speeds of 3.0 M download and 0.3 M upload. Download is acceptable at 2.55 M average using Speedtest.net. Upload is very slow at 0-0.1. ATT has checked everthing and says its ok. They gave me updated Netgear 7550 modem that didn't make a difference but is more modern that my original 2-Wire 1000. They checked inside and outside lines. They run a test of my modem and get 0.5 M upload, yet using my iMac and Speedtest.net, I get much less which is consistent with online experience. Pages are slow to start download, and sending photos with email is very slow. Could my iMac with 10.6.8 be the problem?

OK, two things to try:
Do you have Javascript activated (not Java)?
Is your version of Flash Player up to date?
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS. Version 11.4.402.265 is for Snow Leopard onwards.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

Upload Speed Problems with Safari/Mail on iMac

Hi....Just moved to BT from Virgin where everything was all ok....running an iMac with latest Lion software and a Toshiba Laptop with Windows 7......everything is all ok except when I send an email from the iMac.....it's dreadfully slow.......RX is fine and fast.....both TX and RX are fine on the Toshiba. This upload problem is only there sending via Mail on Safari....uploading an MP3 say directly to MySpace is all ok......also if I access BT Yahoo Mail instead of using Mail/Safari then I can upload an attachment to Yahoo Mail no problem and my outgoing mail is instant and fast....so it seems that the BT Broadband Service doesn't like the TX side of my Safari Mail facility....I've tried rebuilding the Mail Account a few times and checked that all the settings are correct which they appear to be...any ideas out there please?....Cheers, Paul
Solved!
Go to Solution.

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
3 days, 19:33:32
Downstream:
7,616 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.6 dB / 18.0 dB
Line attenuation (Down/Up):
12.0 dB / 8.0 dB
Output power (Down/Up):
19.7 dBm / 11.9 dBm
FEC Events (Down/Up):
262 / 8
CRC Events (Down/Up):
0 / 0
More Details

My upload speed is very slow

hello I have 15/5 fios internet. My upload speed is extremely slow and it is affecting even browsing. I have a pc desktop windows 7 ~1 year old via ethernet to the router that was just sent to me by tech support to attempt to solve the problem. The new router is installed and it didn't solve the upload speed problem. Phone tech support told me to update my geforce 560 drivers but that didn't help either. Below are the speed test stats. Any other ideas? I've reset the system and power cycled the router as well. Another note is that the upload speeds are fine on the laptop connected via wifi? Strange. So I presume it is a settings issue with my desktop?
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 1.59Mb/s
running 10s inbound test (server to client) . . . . . . 24.69Mb/s
------ Client System Details ------
OS data&colon; Name = Windows 7, Architecture = x86, Version = 6.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_09
------ Web100 Detailed Analysis ------
Client Receive Window detected at 261360 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 72.18 msec; the Packet size = 1452 Bytes; and
No packet loss - but packets arrived out-of-order 0.01% of the time
This connection is receiver limited 24.83% of the time.
This connection is sender limited 74.62% of the time.
This connection is network limited 0.54% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says {edited for privacy} but Client says [192.168.1.3]

I am looking at this. But please go back to your post and under options, select edit reply/post. Remove your IP Address at the bottom of the information.
I have run a trace route to your IP and one route indicates 67 RT (ms) and another indicates 78 RT (ms) from my location in Maryland, and from what I see you are in Tampa. Another good reason not to post your IP. It could be a security risk for you, even though your router acts as a firewall. The response times to you do not look bad, but perhaps after loading the new drivers, you may need to optimize your connection again.
Also try the faster speed test even if you only have 15/5, and see if it makes any difference.
Have you run the optimizer? You must open your Internet Explorer by right clicking on it and selecting run as administrator. Then copy and paste this url into the open browser.
http://my.verizon.com/micro/SpeedOptimizer/FiOS

Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router. How do you find the Rev version? I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'. Does this mean I have Rev 'A'?
2) What is Verizon handing out these days for Routers? Mine is being replaced, and I am wondering what to expect. I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service. Will they give me another MI424-WR? If so, what Rev level are they likely to give me?
Here's why my router is being replaced - opinions/comments/advice welcomed.
For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload. Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months. I measured only about 2-3 Download and 1-2 up. Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
I tried testing from multiple computers, running XP, Vista, and Windows 7. All getting consistently similar poor speeds. I verified my account still is supposed to have 25/25/ service, which I verified online.
Tried rebooting the router, no change. Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds. After it reconnected to the Internet, I tested speed again. No change.
Interestingly, I tested wireless speed on the laptop I have. Speed is MUCH better, around 15 down, and 10-12 up.
I tried the speed optimization tool on two of my PCs, it made no improvement. Finally, got into an online chat with a Verizon Tech. He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had. So the tech concluded the problem was probably my Router.
I TEND to agree, especially because I recently had an "anomaly" on my network. My son complained one day that Internet was down. When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network. I replaced the switch, so now I am thinking perhaps the Router was damaged somehow. I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power.
I would think a hardware failure would completely kill the ethernet portion of the router, not simply reduce speed, but I could be wrong. Anyone been through something similar to this before? I expect to receive the new Router next Thursday, so hopefully I should know by then, but still - what should the next steps be if the new router does not fix the problem?
Thanks for any comments, insight or shared experiences you might be willing to share...
Solved!
Go to Solution.

This is embarrassing.
Smith6612, you are absolutely correct, and you nailed it!
When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet. I was.
I don't know what has happened, but after reading Smith6612's response, I went back to recheck my account. I was set up for 15/5! So, the speedtest measurements I have been getting the last couple of days are exactly what I should be getting. Two possibilities:
1) My Triple-Play bundle must have expired in the past two weeks by coincidence.
2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
At any rate, Smith6612 wins the prize. It certainly explains the download/upload speeds I am getting. I have logged into Verizon and signed up for a new bundle. According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
Thanks to all who responded to this thread. I will update this thread to confirm after Tuesday. I get nervous whenever I have to change anything with Verizon - although everything has worked fine for the past few years, we have so many services with them - Cell Phone, TV, Internet, and Home Phone, that I worry something will go wrong with the billing, but we'll see.

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Download and Upload speeds have been dropping sinc...

I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
This was the speed I was getting in December, everything was fine.
Now this is the speed that I am getting.
I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
This is what the results that I got from the router.
Line state
Connected
Connection time
0 days, 0:18:57
Downstream
2,016 Kbps
Upstream
256 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 6.0 dB
Line attenuation (Down/Up)
56.0 dB / 31.5 dB
Output power (Down/Up)
17.0 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
And this is the test that I took on the bt speedtester.
1. Best Effort Test: -provides background information.
Download Speed
1303 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1303 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
240 Kbps
0 Kbps
320 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 240 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 320 Kbps
I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

Hi lionheart1066
I see Imjolly was giving you a hand with this on another thread.
We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
I note you mentioned you have an I-plate. Take this off, as it could be faulty, as you will then see the test socket. If possible connect up via Ethernet and leave for a day or two and see if this stops the drops.
Its also important to look out for other sources of interference. You can see a list of common offenders on this link.
If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Download and upload speed issues

Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
1. Best Effort Test: -provides background information.
Download Speed
7.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.33 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Download and Upload Speeds Very Slow

I have been having problems with my download speeds they are very sluggish only transferring at 12 kb/s and I know that the problem is not with my laptop as I have tried to download something off my ps3 and the connection just seemed to time out this has become very stressful as I have contacted BT and they have found not wrong with my telephone line, I have tried everything to try and solve this issue but all has failed. Please may someone suggest something. Download speed: 176.89 Kbps (0.17 Mbps) Upload Speed: 743 Kbps (0.73 Mbps)

Hello,
Just arrived for xmas at my parents house to find they have the same issue as the oringal poster. Router details are. Speedtest.net results showed a download speed of 0.10.....tried different PC's.
Anyone got any ideas?
Router Status
Account Name
Firmware Version
V4.01.06
ADSL Port
MAC Address
00:18:4d:3e:e6:d7
IP Address
REMOVED
Network Type
PPPoA
IP Subnet Mask
255.255.255.255
Gateway IP Address
217.41.165.186
Domain Name Server
62.6.40.162
217.32.171.21
LAN Port
MAC Address
00:18:4d:3e:e6:d6
IP Address
192.168.0.1
DHCP
On
IP Subnet Mask
255.255.255.0
Modem
ADSL Firmware Version
6.01.00.12
Modem Status
Connected
DownStream Connection Speed
1888 kbps
UpStream Connection Speed
448 kbps
VPI
0
VCI
38
Wireless Port
Name (SSID)
NETGEAR
Region
Europe
Channel
11
Wireless AP
Enabled
Broadcast Name
Enabled

Poor upload speeds via speedtest affecting iTunes match failure to upload new songs?

Hi Guys,
My itunes match is stuck at stage 3 - I only have a couple of albums worth of songs to update but it is freezing and eventually erroring saying it can't complete the request and times out.
generally it is fine with a 15,000 song library. My itunes is up to date. I have logged out and logged in and now I can't even see any of my icloud tracks, even though it says I am logged in...
My internet browsing has also become very sluggish. I have done various checks and the only thing I have noticed is that my upload speed via a speed test is 0.01 if am lucky which is very low seeing as I should be on around 5MB (via virgin media superhub)
Would this explain my Itunes match issue?
Any help or advice on these issues would be hugely helpful.
Cheers,
Dave,

Hi rhirons,
Unfortunately at present there isn't much I can suggest, you've pretty much covered off most of the troubleshooting there is for iTunes match. This is a common problem and has been ongoing since the beginning of the month affecting a lot of people. It appears to be an issue at the iTunes side and until Apple acknowledge there is a problem and fix it I'm afraid we're stuck.
I'd recommend contacting Apple Support online by going to https://getsupport.apple.com/Issues.action then selecting iTunes Store > Connecting & Downloading > iTunes Match
The more people that contact Apple to report the issue will hopefully will trigger a response to get the problem sorted.

Speed problems, with contradictory stats.

Greetings all, I hope theres someone who can help around here.
This connection has been troublesome for a couple of years now and I'd like advice on two fronts.
1) making sense of some of the stats I'm about to post so that its caused by what I think it is.
2) how do I get BT to recalculate my ip profile quickly? I'll Explain why below.
so, here are the numbers
BT speedtest
Download speedachieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
Speedtest.net
http://www.speedtest.net/result/1228706324.png
Router (v1, but v2 gave the same values)
Downstream
160 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.6 dB / 13.0 dB
Line attenuation (Down/Up)
65.5 dB / 31.5 dB
Output power (Down/Up)
0.5 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
1471 / 87
CRC Errors (Down/Up)
706 / 42
HEC Errors (Down/Up)
390 / 22
Error Seconds (Local/Remote)
409 / 36
All of my woes in the past have been caused by momentary interruptions to the line, which is to be expected in Rural Lincolnshire 2k from the phone exchange thats been stocked with ancient eqipment and connected with lines decades old to houses with decades old wiring.
the mometary interruptions seemed to cause the ip profile to go screwy so that the phone exchange refuses to relinquish download bandwidth to me, at my computer I am DLing at 15kbs
as you can see the upload speed is much faster than the download, and supports the notion that the line itself is capable of handling higher speeds.
The ping is an interesting consideration as its at 57ms, yesterday it was 250ms and would shoot up to 1000ms the second you actually tried doing anything.
this happens quite often as out here in the sticks power cuts and other interruptions are to be expected, and while it get frustrated at paying the same as a city go-er who gets 8MB broadband, I understand that BT can't be expected to provide perfect service in such a large sparsely populated area.
So, how do I deal with this? in teh past I've phoned up and had to do a song and dance routine to get to someone who would give me the number to the engineering dept so that someone with expertise can talk to me, who would promise to leave a call at the phone exchange for the guy to fix me up...thats alot of money down the drain on the call and alot of my time wasted just so that I can be told "please don't disconnect your router for 72hrs so that blah blah"
covering my bases (for anyone who thinks its a problem on my end)
tried different microfilters
3 different computers with different OS's, AVs etc all find same problem
2 different routers (both BT home hubs, one v1 and one v2)
tried reseting routers multiple times and to factory settings
router is in the master telephone socket which goes directly to the main line outside
right now performance is so low that I cannot watch a youtube video in real time with it on the lowest possible resolution (ordinarily I can watch one at 360, not great but acceptable.
If I leave the router plugged in and nothing interrupts it, then eventually this will fix itself, shortest time for this has been 12hrs, the longest has been 1 week. While the internet is indeed a source of great personal enjoyment for me and others in this household, its also something we came to rely on professionally and organisationally before we came to this house. a week where simply checking your e-mail takes 10x longer or viewing even a simple .jpeg file takes several minutes causes immense frustration and setback.
If anyone can help on any issue here, I would be most grateful.
Solved!
Go to Solution.

Hi I understand your problems unfortunately you are at the end of a very long line your attenuation figures show your line length as 4.7km from the exchange and with a perfect line you may get 1.6mb however that is an ideal world your disconnections are the cause of low speed as you say this reduces your IP profile unfortunately as the setting of the ip profile is automatic all you can do is wait the typical 3/5 days of stable connection for your profile to restore there is no faster way of restoring it i am afraid as even intervention here by the board mods need a minimum of 3 days stable connection before bt wholesale will raise the profile yo could check you phone line for any noise on voice calls by dialling 17070 and selecting option 2 you should here no noise preferably using a corded phone in the test socket at the back of the master socket any noise heard should be reported as an voice fault phone 151 and report it however do not mention broadband if there is any noise once solved your broadband should improve accordingly after a few days
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Since regrade no increase in Upload Speed? Is this...

Hi all,
My BT Infinity has now been upgraded to the 80/20 service for just over a week. The download speed has doubled from 35 Meg to circa 70 Meg. But the upload speed is stuck at circa 7 Meg, which is good but it hasn't increased from the 40/10 service. I would expect the upload to be circa 14 Meg. Is there a reason why? Is there anyway to increase the upload speed even at the expense of download speed?
Thanks
Download speedachieved during the test was - 72.43 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 7.68Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Try the upload speed test at http://mcslhr.visualware.com/myspeed/myspeed_line_capspeed.html. The bt tester grossly underestimates upload speed, especially if you have significant latency. It was giving mine as around 6 or 8, when a proper tester (as above) or a good real site was giving 17.
If you have problems with the capspeed tester above (it sometimes has Java issues), http://speedtest.net/ still suffers a little from underestimating upload, but not nearly as badly as the BT tester. It gave 12 or 13 at the same time I was getting the above results.
Now my line and latency are improved the differences are there but smaller: capspeed 17.0, speedtest 15.7, BT wholesale 13.7, BT retail 9.17.

BT Infinity speed problem

I have bt infinity with a home hub 3. since installation 2 years ago the fastest download speed achieved was 20.16, this was 2 weeks after installation. Within 3 months of installation the speed was around 12. The average is around 10-13mbs. last week the speed dropped to 10mbs. i did the bt wired speed test it still came out at 10mbs. It indicated that the speed to my house was good (whenever I do a wired and a wireless speed test the results are virtually identical). so i called bt. they did various tests over the phone then said they would so a 'stale' test which takes 24hrs. After the 24hrs it was still at 10mbs. 2 days later it went upto 15mbs. on sunday it went back down to 10mbs. its currently 14.8.
i called customer services they said my estimated speed should be between 17-26mbs. but when i contacted the technical people they said it should be 17mbs max.
so i am really confused as to what speed I should expect, i know I am not particularly near the exchange. i also know my setup should be fine, the bt cable goes straight into the main telephone socket for the house. I then have an extension off that. I do have ethernet cables for iplayer and british gas 'hive' going into the hub. when I did the speed tests these were not in use.
I have followed the troubleshooting hints, download the bt desktop, done diagnostic tests, pressed restart on the hub,reset the hub.
I read a previous post where they suggested doing the dsl line checker, which i have done,here's the results.
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High Low High Low
FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
Can anyone tell me what speed I should expect?
If my current speed is not correct how do i persuade BT to come and fix it?
thanks

Hi,
Thanks for the help. i had already done the 17070 phone test this morning and the line seemed fine. but when i made a call at 4pm the line was really crackly and when i read your post i did the 17070 test again and it was also really crackly.
the crackly line seems to be a new thing that has happened intermittantly over the last few weeks.
heres the results of the btwholesale speed test. before i carried it out i followed the instructions and also disconnected the ethernet cable from iplayer to the hub so the only ethernet cable connected was from the homehub 3 to my laptop.
download speed 11.67
upload speed 2.66
ping latency 59.63
1. Best Effort Test: -provides background information.
Download Speed
11.67 Mbps
0 Mbps 14.52 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.67 Mbps
For your connection, the acceptable range of speedsis 10.16 Mbps-14.52 Mbps .
Additional Information:
IP Profile for your line is - 14.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.66 Mbps
0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
i have just done another speed test an hour after the last one and the download speed is 14.13
maybe you can make sense of it!!
Thankyou

Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IPad (and iPhone 4) upload speed on wi-fi very slow - any thoughts?

Both my "i devices" - an iPad and iPhone 4 are very slow for upload speeds on wi-fi. For example, here are the results of using speedtest.net on my iMac 21.5", iPhone 4 and iPad just now:
iMac: download 38.39 Mbps, upload 19.22 Mbps (so the wi-fi network itself has good upload speeds)
iPhone 4: download 21.17 Mbps, upload 0.39 Mbps (why so slow?!)
iPad: download 23.66 Mbps, upload 0.71 Mbps (why so slow?!)
The wireless router is an Airport Extreme updated to the latest firmware.
I've seen screenshots of other people's iPad and iPhone speedtest.net tests where the upload speed over wi-fi doesn't suffer compare to download like mine does, by a factor of 54!
I've seen postings here and there by people with similar problems. Are there any solutions? Are my iPad and iPhone 4 bad? Are they incompatible with my Airport Extreme? Are there "settings" somewhere that can help with the problem?
Any advice would be appreciated.
Thanks.
doug

Hi, Carolyn.
Perhaps so. Maybe there are certain kinds of connections which are better suited for iPads and iPhones than others. But the download speed on neither device seem to have problems. It's just the upload speed.
I did try several channels yesterday - 6 through 13 - but it didn't seem to make a difference.
Why would trashing my Mac preference files and restarting my Mac help anything? My Mac isn't having any problems.
Oh, by the by, on my iPhone at least I already tried resetting Network preferences. I even did a Reset > Erase All Content and Settings and re-installed my iPhone 4 from scratch. While still in a "vanilla state" before restoring from my backup, I tried testmyiphone.com via Safari and got similar results - very poor upload.
The 3G connection also fluctuates between "so so" (1-2 Mbps down, 0.8 Mbps up) and really horrible (0.2 Mbps down and 0.05 Mbps up).
I did just try your suggested "reset networks" on my iPad. This time I got a download of 13.26 Mbps and upload of 2.2 Mbps on the first test. On the 2nd test I got about the same download, but an upload speed of just 0.63 Mbps.
So something's still wrong.
doug

Upload Speed Problem

Similar Messages

Maybe you are looking for