Uploaded new itunes upgrade and now some music can not be located. a screen appears and says you need to locate the songs in other folders. Any ideas? New upgrade sinks
Hello
just did the the new upgrade and now half of my songs are not playing. A screen appears and says you need to search for your music in folders. What the heck happen with this ? Anybody have any issues too?
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2
Similar Messages
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New itunes is telling me my music can not be located when i try to play
I have upgraded to the new itunes. now when i try to play any of ny music it just tells me the file can not be located and would i like to locate it. this is really annoying.
The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
tt2 -
have iphone 3gs v 4,2.1 i want to upgrade to ios 5 i will erase all data, how can i install again the software, and now my device can not be detect to my computer? what can i do? please help me..
You can not install iOS 5. It is no longer signed by Apple. You can only install the current version of iOS. For a 3GS, that's 6.1.3.
However... if you have 4.2.1 on your phone, odds are it is not a 3GS, it is a 3G. If that's the case, you've reached the end of the road for that. It can not run anything higher than 4.2.1. -
Upgrading to yosemite the computer 27 iMac froze and now all I can get is a white screen
Upgrading to yosemite the computer, 27 iMac froze and now all I can get is a white screen
How can I move forward or revert back to mavericks?Look at this support article:
http://support.apple.com/kb/ts2570
Ciao. -
Tried to open my old MacBook. Couldn't remember password. Followed suggestion to reinstall hardware. Now startup disk is stuck in computer and it won't turn on. I keep getting a message saying I need to restart the computer. When I hold down power button, I get the same message over and over. Any ideas?
Hello m.goo, and a warm welcome to the forums!
To eject the Disc, hold the Mouse button down, (or what passes for it on a Laptop), while powering up, if you also hold the Option key down at the same time it should eject & give you a chance to insert your install disc & wait for it to shw as a Boot option.
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc , then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings.
To check if AppleCare applies, AppleCare Products Overview...
http://www.apple.com/support/applecare/overview/ -
I disconnected My Passport by mistake, and now Time Machine can not recognise it. It no longer appears in the My Devices section of Finder. What do I do?
Hello rjhc49,
Thank you for the details of the issue you are experiencing with your external hard drive. I found an article with steps you can take when an external device is not being recognized.
I recommend following the steps in the section titled "Top troubleshooting tips" in the following article:
USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have a macbook pro with mountain lion and now so I can not synchronize my outlook calendar office 2011 for mac with ical and, therefore, with icloude. Can anyone help?
http://support.apple.com/kb/HT5922
If you want to mirror your desktop, see:
http://support.apple.com/kb/HT5404
Regards. -
I can not back up my iPhone. It says I need more storage space. I purchased more space and icloud says it is there, but the phone is not recognizing this and continues to say that I need to purchase more space in order to back it up. Any ideas?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
An insect got behind the screen of my MacBook and has since died, leaving a black dot on the screen. As this is a sealed unit the insect cannot be removed, any ideas.
I believe your only option will be to get Apple to replace the screen for you, which won't be cheap. If the machine is still covered under warranty, you could try to push the case that the screen must be defective for a bug to get in there. Apple has been known to do free out-of-warranty service in some pretty unbelievable circumstances, that that is at their discretion, so be very pleasant and polite so they'll like you and want to help you out. But be prepared to have to pay for the repair.
Good luck! -
I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??
Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back... -
Have a macbook pro 2009 currently at version 10.5.8 need to install new version for i phone 5 but will not let me until I install MAC OS X Version 10.6 cant find this anywhere! Any ideas thanks
Click here.
(75139) -
My email is changed on my apple id and now some apps do not work anymore incl icloud. What to do
My email address changed so altered it in apple id. However now some apps do not work anymore. And my email there seems not changeable
I.e appstore, icloud, search friends etc
Thx for yr helpHi frisbo1312
I am in the UK and eventually found the problem was due to my BT Home Hub Router. Not sure where you live, but of you are in the UK, this might work for you.
I found this fix below on https://discussions.apple.com/thread/4604180?start=15&tstart=0
It worked for me. If you can't link to the URL, here is the body of the text
There's an issue related to the BT homehub that is providing a hostname that is "syntactically incorrect" for several smtp server.
Here's how you can fix it.
Using your internet browser, go to the address "192.168.1.254
- Follow instructions to reset your password if asked.
- Then go to "Settings", then "Advanced Settings" and "home network"
You will see there all the devices that are connected or that has been connected before. It's gonna be easyer if yout computer is the only one connected.
Your computer should have a name like "unknown-xx:xx:xx:xx:xx ...
Click on this name, chose another name without any special characters, like "macbook" for exemple.
And then click on "apply"
- restart your computer.
That should fix the issue.
Credit goes to vincentfromcork for providing me with the solution.
Spread the word -
Hello,
I recently used the migration assistant on my old macbook air to transfer my data to my new macbook pro, yet it seems that my music and Films have not fully transferred over. i have used macs for a while now and haven't had any problems before, yet now itunes has the names of my music and films yet it can't locate the original file. any ideas on how to get this fixed? i don't want to buy all my music and films again.
Help?!
ThanksDid the original files actually transfer? They would be in Music>iTunes>iTunes Music. You may just need to rebuild the library if the files are in that folder.
Clinton -
Like i said above, my music will no longer sync. I can open the ipod, get on safari and what not, but when i attempt to sync, it says it is complete after less than a minute, and the music is not on it. I tried the manual artist upload and it is still unsuccessful
Yeah, my itunes hasnt changed.
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For no apparent reason, my pages documents will no longer open. I get an error message "You need a newer version of pages to open this". They tell me to go to the app store to buy it. The thing is, I do have the newest version of pages. It confirms it in the store. So now I have this mystery and can't find my newer version and can't open any of my documents which is very problematic, let me say. Any ideas? Thanks much.
The previous version, is not deleted when Pages 5 is installed, just moved to Applications/iWork folder.
The icons on the dock remain.
Have you actually looked in your Applications folder for the new version?
Any documents created by Pages 5 need to be opened by Pages 5.
Peter
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