Uploaded videos crashing PC and are not playable...

Hello to all!
I've been trying to upload photos to my mother's PC from her iPhone 4S, but I am continuosly having issues doing it. I simply plug her phone into her PC and allow the pop-up box to show up, and then I click "Windows Live Photo Gallery", so that all of her photos and videos will be uploaded from her phone into the computer. Her photos successfully upload, but not her videos. The videos DO show up in the photo gallery, but whenever I try to click on them to watch them, the computer freezes and I end up having to CTRL+ALT+Delete and end the task. I tried erasing all of the media and re-uploading it, but I continue to get an error message that says that the files are in using by another program and that they cannot be deleted.
What is going on here? I am simply trying to upload the photos the same way I do with my own iPhone to my own computer. I have the iPhone 4, not the 4S, so I'm not sure if there's any difference between the two in the media-uploading department. I just know that this is a bit strange, considering I'm not doing anything wrong.
Does anyone have any ideas as to how I can fix this?
Thanks!

EDIT: For whatever reason, I just got the files to delete as of now. I will try re-uploading them later. I hope it works!

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