Uploading via lightroom 4 not working

I have recently purchased canon 5d mk3 and have shot in both raw and jpg.  On attempting to upload the images through lightroom 4 I get the message that no preview images are available.  What seems to be the problem?  Better still, what is the solution?  Regards GB 

If you haven't done so download and install LR4.3, which is the latest release. Next go into LR Preferences and under 'General' check 'Treat JPEG files next to raw files as separate files,' since I assume you want to import both raw CR2 and JPEG files. If you still get the same message connect the camera direct with a USB cable and try importing again.

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