Upon sync or backup, I receive the message, "iTunes could not back up the iPhone "iPhone name" because and error occurred. I have deleted my backup file and tried another computer, with no success. Also, the bluetooth function stopped working.

Hi, EJ13.
I see you are having issues with backing up you iPhone and have tried a couple troubleshooting steps. There are a couple more steps I could recommend in the article below.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Regards,
Jason H.

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I deleted the backup on itunes, synced again and got the error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone

I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again, there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.

babesharon
I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences. I have vista so I went to
C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is). If you have a different OS search the apple website for the backup location.
I reopened iTunes & Synced with out a problem. I also got the update to install.
Good luck.

HT1414 I restored my iPhone and when sync is in progress I receivee the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions?

I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions on what to do?

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up

I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

same here no solutions

Every time I sync my itouch I get the following message - "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." But I get the same message again.... Any ideas?

Every time I sync my iTouch I get the following message - "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." However, when I follow these instructions, delete the backup and try again - I get the same message. Any ideas what is wrong?

Hi,
Try this thread. https://discussions.apple.com/message/12661408?messageID=12661408
Carolyn

TS3683 I have not been able to successfully back up my iPad to my MAC computer since 07/21/2013. I keep getting the error message "iTunes could not back up iPad "" because an error have occurred." Any suggestions on what I can do to resolve this error?

I have not been able to successfully back up my iPad to my MAC computer since 07/21/2013. I keep getting the error message "iTunes could not back up iPad "" because an error have occurred." Any suggestions on what I can do to resolve this error?

Hi there BuffaloSailor!
I have an article here with some troubleshooting suggestions for this issue:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'. Using WinVista Homebasic. Please help?

I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'. I can access the contents of the device via the connection leads using 'My Computer' but not through Itunes as the message always appears!! Using WinVista Homebasic. Is this a known fault with the Ipod4 and VISTA? It works okay on a laptop, however, I would like an expert to take me through the steps to sort out my home desktop computer? Please help? Thanks in advance
I

Try this previous discussion:
https://discussions.apple.com/message/11240674#11240674

When I was talking on phone, suddenly the phone was switched off. i tried to switch it on but it gave the message....connect to itunes for set up. when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it

when I was talking on phone, suddenly the phone was switched off.
i tried to switch it on but it gave the message....connect to itunes for set up.
when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it to factory settings. It also said while restoring ypu will lose all media data but you can restore the contacts.
I restored the factory settings....the phone was on recovery mode...it was verified by itunes and all that..but in the end it again said that iphone has some problem and can not function right now.
after that when ever i connect it with itunes, it gives the message, it can not activate the iphone further, try again later or contact customer service.
What to do now?????? Customer service people say..it is hardware problem

If it's a hardware problem, then the phone will need to be replaced.
There is no magic that can fix a hardware problem.

I am getting error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I have deleted the backup and restarted my computer, but continue to get this error message. What do I need to do now?

I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?

iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

HT201210 error message: itunes could not back up the iphone "..." because the backup session failed. I don't know what to do to fix this problem?

I keep receiving the error message: itunes could not back up the iphone "....." because the backup session failed. Can anyone advise me on what I can try doing to fix this problem?

This Apple article talks about backup issues -> iOS: Troubleshooting backup issues in iTunes
Are you able to backup if you move the previous backup from the location below to the desktop?
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

Error Message: iTunes could not back up the iPhone because an error occurred

Error Message: iTunes could not back up the iPhone because an error occurred.
The thing is - I have no idea what error have I encountered!
Usually, I would assume the previous backup file is corrupted and I will proceed to delete the old backups. I did the same this time round, and it's still unable to sync. Now I have no more backup files!
I have tried -
1. Deleting old backup files.
2. Restarting iPhone 4S & iMAC.
3. Remove
I am using iOS 5.1 on iPhone 4S, and iTunes 10.6.1 on Mac OSX Lion. My phone is not jail-broken in the first place.
Does anyone face the same problem?
I need to back up my files!!!

Unfortunately, "because and error occured" doesn't give you much to go on. Some general things I would try if you haven't already:
Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them. Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

Exclamation mark and the message "itunes could not find your song file

Hi everyone. I've tried doing a search but couldn't find this exact problem. I hope i'm not about to annoy everyone with a question that has been asked a thousand times before.
my problem is that every now A/some song file(s).that are already in my itunes library and played fine and synced with iphones ipod app fine. well sometimes I get this little exclamation mark on A/some song(s) in the library and the message "itunes could not find your song file would you like to locate it" and when i do and it always seems to be in what itunes find box locates first anyway.......( I'm paraphrasing...........i forget exactly what it says)........the funny thing is when i try and locate the files for itunes they are exactly where they are supposed to be........ and i've been able to put the mp3 back into the itunes library in the past, but now a certain mp3 will not show up in itunes library or play. like i said I can locate it fine, i've never renamed any folders or mp3's. other mp3's in this folder play fine , but i've had exclamation marks on some of them in the past, it seems that i know of 2 folders in my music folder that always have this problem with the mp3's in them at ramdom .
does anyone know why itunes is doing this?................it happens sometimes with downloaded music and sometimes with ripped music................sometimes a single track and sometimes just a few single tracks .........it's begining to become slighty annoying........
any help would be most appreciated.

Helpful but i was reading some posts and threads about consolidate library and it seems that if the song is not in the itunes library it will not consolidate it.i've had songs in the library that i deleted from the library and i remember getting a message when i do that action if i would like to delete it from the music folder as well ( in other words trash it completly from harddrive or do i just want to delete the song from the library and still keep it in the music folder but i guess those actions have little effect if you didn't have the song in itunes music folder,, but another folder. except for the part that it will remove the song from the library. if there was a way to consolidate your music folder(s) into the itunes folder that would be cool. and still leave your itunes library with out those songs you didn't want in there, but wanted to leave in the music folder.

HT1766 I'm wanting to back up my iPhone to my PC but the following message keeps coming up - iTunes could not back up "Neil's iPhone " because a session could not be started with the iPhone. What does this mean and what do I do to resolve problem please.

What do I do about message:- iTunes could not back up iPhone because a session could not be started with the iPhone.

Read https://discussions.apple.com/thread/5010662?start=0&tstart=0

HT1766 At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?

See:
iOS: Troubleshooting backup issues in iTunes
Try going to iTunes>Preferences>Devices and delete the existing backup so iTunes creates an entire new one vice changing the existing one.

I want to backup my phone before upgrading to ios5 but I get an error message itunes could not back up the iphone because a session could not be started with the iphone. Please help me..

I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

Upon sync or backup, I receive the message, "iTunes could not back up the iPhone "iPhone name" because and error occurred. I have deleted my backup file and tried another computer, with no success. Also, the bluetooth function stopped working.

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