Upper headset jack does not work

My h8-1039 desktop (W7 Home Premium) has a headphone and microphone jack on the top and back of the PC. On the top set of jacks, the headphones stopped workng but the microphone still does, so I have to use the headset to speak but isten through the speakers. The rear set could be used, but very inconvenient as you can imagine. Is there a way to determine why the upper headset jack doesn't work?
Thanks,
Mike
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Hi,
The headphone and mic jacks located on the valet tray are wired to the mainboard.
I would guess either the headphone jack wire has dislodged at either connection point, or the headphone jack has failed, or the motherboard connection has failed.
Have you tested the headset to verify it is operational?
Have you checked Realtek Audio to eliminate software settings as the cause?
Jaco
****I am not an HP employee****
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