Upper left button does not work (Nokia E51)

Hi,
I have Nokia E51 and only the upper left button of it has not been working since this afternoon, which unlocks the keys (other keys give response.) The phone has not prone to any physical damage or excessive heat so far and I have not made connection with either any computer or another phone. In addition, my father has same phone and he has been experiencing the same problem for a few hours too.
However, the lights on the left side buttons is not working for a long time but I don't know the reason of that also.
I cannot unlock the keys by plugging off the battery. Have you ever experienced same kind of problem and is there anyone who knows the reason or could offer some temporary or permanent solution?
Thanks,

try removing the battery for ten mins then try updating the firmware
try these steps 1st and we take it from there
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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Upper left button does not work (Nokia E51)

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