UPS delivered my iPhone 6 but the box is empty!

Question

My iPhone 6 was supposed to be delivered on 19/9, and it did, but the box was empty and my friend (who signed the package, and whom I trust) found that there was some signs it was tempered with.
I sent a Lost package claim to UPS, still trying to call apple. What else should I do? Is there any support email address from Apple that I can send my case to?
Tks a lot.

Answer 1

The same thing happened to me today and I AM LIVID!! I am trying to figure out how any company can send a whole package with everything but the phone? I could maybe entertain a charger or headphones being missing, but the phone....seriously!! What kind of quality control do they have? Is someone not double-checking to determine if the boxes have all the materials that they are suppose to have....I mean when you have people paying $200-1000 for phones, you would think that the box would be checked to make sure that it actually contains the purchased materials...aren't the boxes checked for weight or something.. I called Apple and now I have to wait 48-72 hours for them to do an investigation, and then they will determine how long it will take to get me a new phone.....to be honest, a new phone should be shipped to me NOW while they conduct their investigation.....why should a customer have to wait because of their company's mistake? Apple's compliance department should really have a better system for dealing with incidents like this.......I'm trying to determine if I am more upset about this or the time I had to buy 3 computers to get one, and they told me they would retrieve the information from my computer and they didn't....in that case one rep told me that I just had to deal with their mistake and be an adult( I politely explained that I was a law student with finals the next week--that didn't matter to him) , the other tried to mitigate that situation and give me a external disk drive as a peace agreement when I called to cancel my order....some great gift. *sarcasm* However, i do appreciate her kindness.