UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
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Lenovo ix4-300d free space left

Hello, I have an Lenovo ix4-300d, 8TB. My free space on the servers tells me that there is left 3.8TB, when I look in my Share there is almost no space left. What can I do to get more space in my shares? Now I receive the following message: The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity. And that should not be the case!? What can I do? Thanks for a reaction, PPU
PPU

I am sorry but I am not sure what you are referring to by MIB, are you trying yo use Management Information base to monitor free space? Can you please explain more what you are trying to do?
You can manage the free space through LenovoEMC storage manager and we UI. You can even set it up to email you when you are running out of free space.

Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

Hi experts,
After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
So, how can I identify which drivers are failing in order to replace them?
Could this be a logical failure and be fixed by formatting the drives?
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Thanks
EG

You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
Contactos — Latinoamérica

Lenovo ix4-300d and 4 Hd 6 tb red

Hi first of all sorry for my english,
I have 4 Nas ix4-300d,
3 with 4 green 3 tb Hd they work perfectly never have any problem in 3 year. I work in raid 0 because
I duplicate the files in other HH and I want the maximum of space available.
the fourt one I bought 3 days ago and I try to install 4 6Tb red wd inside it in Raid0 here is the problem...
I can't create shares becouse of this message :
"The selected function is not available due to the state of the pools"
So I look on the internet and see that maybe I can't work in raid0 if the disk is bigger than 4 TB (CRAP)
then I try to put Raid 5 ( the only I can choose beside Raid 10 ) but in 36 Hours the data recostruction
is only 19 % with 0 files on it.......................
Can someone Help me please?
Can someone give me some advise?
Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
Ty in advance.

Hello Nico84
1. The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5). However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.
2. The ix2-dl and px class devices can officially support 6TB HDD's in RAID 0 or NONE.
3. Please check with these retailers/resellers about lenovoEMC devices in your region. Where to Buy
4. With any 32 bit system the capacity limit for a volume is 16 TB. With the ix4-300d the max supported is 4x 5TB disks in RAID 5, this would roughly yield a 15 TB volume.
What you are attempting with the 4x 6TB HDD's in RAID 5 would roughly yield a 18 TB volume, which is above the 16 TB volume ceiliing for the unit's processor.
Again using 3x 6TB HDD's should theoretically work in RAID 5 and yield about a 12TB volume. If you were to use just 2x 6TB HDD you should theoretically be able to have a 12TB RAID 0 array. Both of which would be under the 16 TB cap.
If you are fully intending on using 4x 6TB or larger disks, then a px class unit will need to be used.
I hope this better explains the situation you are having.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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APC UPS not recognized after 10.4.9

Installed 10.4.9 via SWUpdate. Did the fix permissions before and after
After booting my APC RS1500 UPS is not recognized - ie does not show up in the energy saver section of the prefs.
Unplugging the USB cable and reinserting will restore the presence of the UPS, and the system will make 3 loud pops over the external speakers. Annoying, as if I forget this step, the UPS will not trigger a shutdown on low battery settings.
Anyone seen this or know of a fix?
tia

I experienced a similar problem on my PPC Mac with an APC UPS, and there was a user on another forum with an Intel Mac that had the same problem with a Belkin. Different Mac architectures, different brands UPSs so I suspect something is wrong with the update.
In my case, resetting PRAM, NVRAM, the SMU, doing a "safe boot" had no effect.
However, installing the "Combo" updater seems to a solved the problem.

APC UPS Not Recognized by Mac Pro / Yosemite

Following an upgrade from Mavericks to Yosemite, the Energy Saver Preferences Panel no longer recognizes my UPS (APC Back-UPS BR 1500G). Additionally, the apcagent client v3.14.12 says the UPS is "unknown", returning a status of "network error". Prior to the system upgrade, it worked nominally.
I performed the following trouble-shooting steps:
1) after running About This Mac | System Report... the UPS does show up in the System Report, under Hardware | USB: Back-UPS BR1500G FW:865.L2 .D USB FW:L2:
- this exonerates the Mac Pro hardware as the cause of the problem
2) changed the USB port receiving the cable from the UPS. result: no change
3) uninstalled/reinstalled agcagent. result: no change
4) performed a port scan using Network Utility. It did not report port 3551 on localhost as open (should it?)
5) deleted the Energy Saver preference files com.apple.PowerManagement.plist, com.apple.AutoWake.plist. result: no change
6) unplugged and turned off UPS, waited three minutes, replugged it and booted up. result: no change
7) unplugged USB cable for UPS from my Mac Pro, and plugged it into my PowerBook G4. result: Energy Saver preference pane properly reports the APC UPS
- this exonerates the UPS and the USB cable as the cause of the problem
So short of doing a clean re-install of Yosemite, I am out of ideas. I would appreciate some help!
http://apcupsd-ups-control-software.10985.n7.nabble.com/Yosemite-apcagent-td8675 .html

APC's software was not installed. That said, I uninstalled apcagent and rebooted. Results were the same: Energy Saver doesn't detect the UPS.
An earlier thread on this topic hints that this may very well be a Yosemite software bug: Yosemite doesn't detect my UPS
A user reports that a clean reinstall of Yosemite did not fix their problem.

Lenovo ix4-300d Russian timezone

Firmware 4.1.106.31982
Incorrectly displays the time:
1) Moscow (gmt+4) - is displayed as gmt+4
2) Minsk (gmt+3) - displayed as gmt+3
Request an update package tzdata and bring web-based interface/led-display according to the updated package tzdata.
Solved!
Go to Solution.

Hello nos96
In regards to the issue you have been experiencing, Europe LenovoEMC Support will need to be contacted to diagnose the root cause of problem and assist with a resolution.
Thank you for posting this issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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File system error on IX4-300d

Hi all. I got message "File system error. You must perform file system check". How can I do it?
Sorry for my English.

Hi. Can you tell me how to run fsck command. I have the same problem with the drive and I get the same error :
"The file system on your Lenovo ix4-300d has errors and needs to be checked".
I have 2 Hard disks both of 3 TB in simple configuration. The suggestion of file system check did not work. I tried your method of SSH into the hard disk. However I cannot complete the process as I got the following error:
root@DataVault:/# fsck -y /dev/sdb2
fsck 1.42.5 (29-Jul-2012)
e2fsck 1.42.5 (29-Jul-2012)
/dev/sdb2 is in use.
e2fsck: Cannot continue, aborting.
This is consistent with sdb1, sda1 & sda2
Also I have provided the parted -l info below:
root@DataVault:/# parted -l
Model: ATA ST3000DM001-1CH1 (scsi)
Disk /dev/sda: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: ATA ST3000DM001-9YN1 (scsi)
Disk /dev/sdb: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: SanDisk Cruzer (scsi)
Disk /dev/sdc: 16.0GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start   End     Size    Type     File system Flags
1      16.4kB 16.0GB 16.0GB primary fat32        lba
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/9aee462_vg-lv3a09ce04: 5958GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 5958GB 5958GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-vol1: 17.2GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 17.2GB 17.2GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-BFDlv: 4295MB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 4295MB 4295MB ext2
Error: /dev/mtdblock0: unrecognised disk label
Error: /dev/mtdblock1: unrecognised disk label
Error: /dev/mtdblock2: unrecognised disk label
Error: /dev/mtdblock3: unrecognised disk label
Error: /dev/mtdblock4: unrecognised disk label
Error: /dev/mtdblock5: unrecognised disk label
Error: /dev/mtdblock6: unrecognised disk label
Error: /dev/md0: unrecognised disk label
Error: /dev/md1: unrecognised disk label
root@DataVault:/#
Any help would be greatly appreciated.
Thanks in advance

Ix4-300d: JBOD expandable without rebuilding volume / data loss

In the german Lenovo forum there is the following questiion, which I can not answer:
Assuming an ix4-300d filled with 1,2, or 3 drives as JBOD (no Raid). Can it be expanded by adding other blank drives without the need to start from scratc, to say loosing all data because of rebuilding the volume.
'just plug in empty drive, reboot and let it run'
Ref. http://forums.lenovo.com/t5/Allgemeine-Diskussion/NAS-ix4-300d-zweite-Festplatte-einbauen-ohne-die-e...
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Solved!
Go to Solution.

Hello wolliballa,
I still highly recommend backing up critical data before doing any RAID migrations or expanding an array just in case something goes wrong in the process.
With the ix4-300d, you can expand a NONE ( JBOD ) array to newly added disks without wiping data. To do this, you would navigate to the "drive management" page in the web interface after booting the unit with the added drive(s), then click on "settings" at the top of the drive management page. Within the drive management >settings page you should see a "add disks to existing storage system" check box. If you check that option all new disks would be added to the existing JBOD array.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300D as iSCSI target cause alert disk is full

I am using ix4-300D with RAID5 as iSCSI target.
Once I create largest volume using all capacity, ix4-300D sends warning disk is full. Because we monitor this iSCSI target using E-mail alert, I want to eliminate this warning message. There is no configuration point on Web management GUI.
I guess other people using this unit as iSCSI target have same concern. If you know something, please help me about this. Thanks in advance.
Alert message:
The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity.

Thank you for your reply.
I gave up to use 11% of diskspace as iSCSI target of VMware ESXi because catching alert message is more important for production environment. I hoped interface to disable some type of alerts.
I am not sure about using remained 11% space for NFS NAS or something. It is because iSCSI Target volume will contain VM Guest OS volumes which require very stable operation.

Probleme d'identification ix4 300d

bonjour Je viens d'acquerir un nas lenovo ix4 300d mais lors de l'installation le systeme m'indique qu'il est indisponible or j'ai bien installe le logiciel , l'icone apparait sur mon pc . La connection a ete verifiee,comment resoudre ce probleme merci

I just acquire a nas lenovo ix4 300d but when installing the system tells me it is unavailable or I have installed the software, the icon appears on my pc. The connection was verified,
how to solve this problem thanks

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300D Lenovo NAS - faceplate

Just recieved a brand new IX4-300D Lenovo NAS LCU-101759656 but faceplate clips damaged in shipping. Is it possible to get a replacement faceplate?

Hi Debonator,
Where did you purchase your new device from? We typically do not replace specific parts like the front faceplate and would replace the entire device under the warranty if the device is damaged, but the replacement device will be a refurbished unit. I would recommend contacting the reseller that you purchased the device from first to see if they can replace the unit for you brand new.
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IX4-300D - Drive Status "ToolTip" Not Working

Hello,
According to the manual, when I hover my mouse over a drive in the image in Drive Management, the ToolTip should display the drive model, size, and status, including if the drive is failing. However, mine does not display a ToolTip? Is something wrong?
Everything else seems to be working...
Thanks,
Mike
Solved!
Go to Solution.

Hi maclark7029,
Did the drives come with the device or did you install your own drives? It may not recognize the drives.
What is the firmware version of your ix4-300d? It could be something with the firmware version.
The box might not pop up right away or the first time you hover the mouse over a drive. You might have to hover longer or move the mouse away and hover over the drives again.
Have questions and need answers?
Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
LenovoEMC Support & Downloads
LenovoEMC North America Support Contact Page

UPS not recognized by Lenovo IX4-300D

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