Upsell from CS4 to eLearning Suite 2.5

I have CS4 Design Standard student edition, and I want to by the upsell for the elearning suite. Am I eligible for this?
Thanks.

Unfortunately I had a similar situation but was required to purchase the product. FORTUNATELY the student price was the same as the upgrade. So you might check that out if you are still a student.
BTW, the newest eLearning Suite 6 is out. I really like what I've used on it so far.
Deb

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When would be good time for me to upgrade from CS4 production premium to Master Collection 5.5/6?

Hello Adobers.
I have CS4 Production Premium but I need Indesign so was thinking of upgrading to Master collection. It seems like Master collection 6 will be out early next year? So I am confused about when would be the best time to upgrade from $$$ saving point of view?
So should I upgrade from....
a) - CS4 Production Premium > to Master collection 5.5 now and then > to Master collection 6 later
or
b) CS4 Production Premium > to Master collection 6 directly
or
c) - CS4 Production Premium > to Master collection 5.5 now and forget about version 6.
I assume option c) would be cheapest. Which will be cheaper out of a) and b) ?
Thank you for advice.

Adobe has made no announcement about CS6. The best time to buy anything is when you need it.
Here's a link to the MC upsell from CS4 PP: http://amzn.to/tvwPq5
Bob

From Photoshop CS3 to Suite Production Premium CS4 - order failed

Hello,
I have a little problem with buying a product from Adobe. I have Photoshop CS3 and I want to buy CS4 Suite Production Premium. When I search for this product and check the upgrade options it says that I can upgrade from my Photoshop CS3 version. However, when I order this product I get an order cancelation after some minutes without any reason - and no, it is not a CreditCard problem - I checked everything. All data is correct. Where there would be a real problem, why I don't get a call from them?
Then I called the sales hotline and the guy on the line told me that I need the Upsell version and that he can't check why the online order was canceled. Ok - I ordered this upsell version for a higher price than the online upgrade version. Some hours later I got a weird email from Adobe saying again that my order has been canceled. ??? I wonder whats going on there. I can't reach the sales guy on the weekend so I have to wait and I know that he can't give any information about why the order has been canceld again (why that?). That way it seems I am not able to order any product from Adobe and honestly I don't want to order it from Adobe directly anymore.
May it be possible that I can't upgrade or upsell from Photoshop CS3 alone to the Production Premium Suite CS4 - even it saying like this on their website.
Also, why is there only the upgrade version available on the online store and not the upsell version and why do I see an upgrade option even it must be called upsell version?
Why is the upgrade manager: http://www.adobe.com/products/creativesuite/upgrade saying the same that I CAN UPGRADE from Photoshop CS3 to this Suite.
I am speechless about that much trouble with a company like Adobe. And yes, this is my first try to order a Suite from Adobe directly. Now I am very unsure what to buy, where to buy and how I get this to work.
Btw. Customer Support didn't answer my emails about this.
Thanks for any hint!
Andreas

I did that twice and called them. They are always saying that they can't see what the problem is but they can setup a new order and try again - hello? - try and error ordering. I will not order on the Adobe Store anymore. This was the first and my last time I tried to order on their site or via a sales agent from their sales team. Also, when I see their emails that came back about the cancelation: No Subject line, weird emailaddress and with some really confusing product description and with a standard answer. I first thought it was some spam. I am really disapointed about their service.
I also found out that the sales guy put in a wrong phone number and I can remember we checked the number three times. I mean, I don't order a pair of socks here - I want a pro sales service for a pro product where I pay a lot of money for.

Adobe Media Encoder CS4 error in elearning suite trial version

Hi there, I have a trial version of elearning suite 2.5 and I have the error "Thank you for using Adobe Media Encoder CS4. The Adobe product that installed Media Encoder has not activated. Please launch and activate that Adobe product before continuing to use Media Encoder". My searching points me to a full reinstall, but is there an easier fix? Currently running Mac OS 10.5.8. Thanks.

Any update on this?
I get WinFile.cpp-754 on CS4 and WinFile.cpp-785 on CS5 trying to encode the same AVI file.
I'm trying to load a 59.94 fps AVI file into PremierPro CS4 and need to convert it to something else (correct?)

Captivate to soundbooth workflow with eLearning Suite CS4

I have looked in the Captivate manual, forums, and Soundbooth tutorials and cannot
find exactly how to export my audio from captivate to soundbooth and back. I only find snippets that I should be able to do it. I want to standardize the narration levels in my project from slide to slide. Then, I would like to mass import back into Captivate without having to each each slide individually which would take forever.
Thanks in advance for any help on this or even a link where I can read the info.

Hello There,
Which version of ELS are you using? If it is ELS 2.0, then you can roundtrip between Captivate 5 and Soundbooth CS5. We did not have Roundtripping with Soundbooth feature with ELS 1.0.
When you have installed eLearning Suite 2.0, this option is available when we edit the Project audio. Go to Audio Menu>Edit>Project. In the Edit Project Audio dialog, you will see "Edit with Adobe Soundbooth..." Button. Once you click that button, soundbooth opens and you can do the editing.
Thanks,
Vish

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. After re-installing, Captivate 5 is minimum requiry?! Now, I can't license anymore. What should I do?

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. Needed Cap4 for licensing eLearning Suite 6.1.
After re-installing Cap4 on a new PC, Captivate 5 (and other products like XSuite or CS6) are minimum requiry?! Now, I can't license anymore. What should I do?
Here's the message i get (in German):
"Seriennummer Upgrade
Die angegebene Seriennummer ist zwar gültig, auf diesem Computer wurde aber kein als Berechtigungsnachweis geeignetes Produkt gefunden"
"you're serial number is correct, but you don't own a product that is an eligibility verification".
Why is that? Is Cap 4 not eligible anymore?

First, thank you kglad. Contacting the support seemed to me like the ultimate last chance and since there are so many FAQs and informative forums and blogs I thought I could find an answer there, but, you were right. Contacting the support in that case was the only way to solve the problem.
Second, for everyone dealing wth a similar problem. Cap 4 is still eligible. It is just hided in the mask you have to insert your serial number. The support staff will fix your problem within a few seconds.

Upgrade from CS5 Web Premium to eLearning Suite 2

Currently, i'm using CS5 Web Premium but plan to upgade to eLearning Suite 2. As far as i concern, there are 2 software in CS5 web premium not available in eLearning Suite 2 (Fireworks CS5 and Illustrator CS5). My question is will these 2 software (Fireworks CS5 and Illustrator CS5) available once i upgrade to eLearning Suite 2?

Just received the eLearning Suite 2 serial number from Adobe yesterday. After install it as per your instruction, got some error during installation and Coursebuilder for Dreamweaver not showing up. I'm using the files that i downloaded from Adobe website. I uninstall both eLearning Suite 2 and CS5 Web Premium and then reinstall back the eLearning Suite 2. Unfortunately the Coursebuilder function still not available but the folder exist(C:\Program Files\Common Files\Adobe\Adobe CourseBuilder 6). I notice that the "Repair Coursebuilder" function available in eLearning Suite 1 but not in eLearning Suite 2. Kindly advice.

Presenter 8 Missing from eLearning Suite CS6 Install

After installing Adobe eLearning Suite CS6, I have a folder under startup with that name. See below for what programs are installed.. I am assuming that the Presenter Video Creator is an additional portion of the program. Can anyone tell me where that application is located after install?
Thanks

Hi,
I was unable to understand your question correctly. "Can anyone tell me where that application is located after install? " Did you mean you want to know the location(where the file is located in your hard drive) of Presenter Video Creator ? You can also refer to this link(ensure you change the "show me" section from "new" to "all").
Thanks
Nikhil

Switching Accounts from Creative Cloud to Captivate eLearning Suite

I have a membership with Creative Cloud and would like to add Captivate because I want to get into eLearning. Unfortunately that is not possible as far as I'm aware because Captivate is not available in Creative Cloud. So I'd like to switch my accounts from Creative Cloud to Captivate eLearning Suite 6.1. I don't want to keep both since it would duplicate the Adobe products I currently use, such as Photoshop, Flash, and Acrobat. Is it possible to switch my present account to Captivate eLearning Suite? Or do I need to cancel one, then sign-up for the other?

Hi Dave,
many thanks for your help.
I tried your steps, but i have no success. After i launch Photoshop in step four, the EULA dialog popus up. I can then use Photoshop. But after i close and reopen it, the dialog extend my membership is shown up.
If i then click on "License this software" it can use Photoshop until i close it. The message is "Creative Cloud membership is active now ...."
I tried also the button "retry" then a message shows up "Thanks, your abonnement for Adobe Photoshop CS6 is active. You can click on next ...". Then the dialog extend my membership shows up again and i can't use Photoshop.
Sorry for the translation of the dialogs, i use the german version, so i don't know the exact words in English.
I think i have to contact Adobe support or cancel my new membership in the next days.
Many thanks for your help again!
Bye,
Andreas

I am migrating from Tech Comm Suite, eLearning Suite, and Captivate licenses to a subscription model. I need help.

I already have an Adobe account that is associated with my work email. We had purchased the Tech Comm Suite for Captivate and the eLearning Suite. Adobe is not offering Captivate 8 as part of an eLearning Suite, but I DO need to upgrade. I also would like to keep the other apps in both suites up to date, so we want to purchase a Creative Cloud subscription. I don't have a clue where the serial numbers are kept, and as far as I know, the serial numbers don't show up anywhere in the app anymore. Additionally, I cannot enter the billing information for my subscription because we have to make the purchase on a p-card owned by our administrative assistant. So what I want to know is how to purchase a subscription for both Creative Cloud and Captivate that is associated with my email account without giving my login information to the administrative assistant?
Is it possible to purchase a team subscription and add my email address to the team? I have to give explicit instructions to our admin.
Thanks

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
or
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How to install eLearning Suite silently without the license agreement prompt

I was able to install the eLearning Suite 1.0 by following the guideline "How to install Captivate Silently". I used the "setup --mode=silent --deploymentFile=install.xml" method, and that worked except one thing. Adobe Air prompted for a License Agreement, and I also got a demo screen pop up. How do I supress these two pop ups when using the silent mode setup? I know how to do this for Captivate, but folder structures are different in eLearning Suite.
Thanks.

Bob,
Let me know if this summary is correct:
1. If possible allways let Vista install apps in default directories.
2. Adobe apps and their newer versions are by default installed in new directories (except for Acrobat). For example CS4 MC would be installed as a completely seperate entity from CS 3 MC. Another example, eLearning Suite 4 would be installed as a completely seperate entity from CS 3 MC. Therefore all settings in each newly installed application need to be set up. Does each application then have its own unique data directory structure?
3. Since each Suite is a separate entity each license is seperate. This avoids cross license issues between different Suites.
4. If a user allways wants the same (latest) version of an application to load then one must manually uninstall old versions in the other Suites.
For example, as a default install eLearning Suite 4 would be a completely seperate entity from CS 3 MC. The user would then delete the following older CS3 applications (as the newer versions are in eLearning Suite 4):
Photoshop CS3 Extended
Flash CS3 Professional
Dreamweaver CS3
Soundbooth CS3
Except for Acrobat as the default install would have updated the CS3 version.

Adobe Audition CS5.5 Upsell from Soundbooth...?

Please, excuse any apparent ignorance on my part, but I've learned the hard way not to assume anything.
"Adobe Audition CS5.5 Upsell from Soundbooth" is $99. Am I to understand that if I own Soundbooth CS5, I can buy the "upsell" of Audtion for $99. Or am I misunderstanding something here?
TIA!

Hi Jay,
Yes. If you have a license for Soundbooth CS5, you can upgrade/crossgrade to Audition CS5.5 for $99. The Adobe.com FAQ for Audition goes into more detail, but the general upgrade path goes like this:
Audition 1.5, 2.0, 3.0 - > Audition CS 5.5
Soundbooth CS3, CS4, CS5 -> Audition CS 5.5
Production Premium & Master Collection CS 3, CS 4, CS 5 - > Production Premium & Master Collection CS 5.5
At least for the single products, you can cross request a license from Mac even if your old installation was for Windows. I am not certain about the suites, but I'll look into it or you could call the Sales line directly as they may be easier to convince than a heartless, emotionless web page.

Any news on when the eLearning suite will be upgraded to include CS6 components?

I am keen to upgrade to a suite, and the elearning suite is exactly what I need - though not the 5.5 version. I have CS4 Design Suite now and also Captivate v 5.
Anyone else know when this is likely to get the upgrade? Hey - I would buy it now if I knew it would upgrade for free when they get all the components upgraded.

Seriously, do you think that there will be un upgrade to eLearning Suite 2.5? They don't even offer an academic discount for it anymore. I was on the line yesterday for quite some time talking to an Adobe sales representative, and I got the impression that Presenter 7.07 is the end of the line for Presenter. Maybe I misunderstood. Is there a new program from Adobe (or anyone) that fills the niche that Presenter does? I use it all the time.

Can't Install eLearning Suite

I'm having trouble installing the eLearning Suite CS4 (Windows XP) I just purchased. I had Dreamweaver CS4, uninstalled it and tried installing the suite. During the installation process it crashed my computer. I found a tech note that said to run the CS4Clean Script. I did that but it still crashed during install. I tried just installing Dreamweaver and that was successful. It installed Device central, Ext. manager and Bridge as well but I can't install any other products such as Captivate, Photoshop or Flash.
I found another tech note that suggested disabling startup items and services and that didn't work either. I did notice that I have a few CS3 programs still on my computer but would that create this problem? Any advice? Thanks in advance!

Hi there
Sorry to hear of the issues. Likely you will need direct assistance from Adobe to get things installed. Have you tried contacting them?
Just a note here. There is no version of Captivate CS4. CS refers to the Adobe Creative Suite. Captivate is not part of that suite. There is only Captivate 4.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

How can I install the Dreamweaver 8 from my CS2 Creative suite?

When I originally installed my Adobe programs for CS2 about 5 years ago, I did not at that time install the dreamweaver from the CD. Now I'm trying to download it, but it will not accept the serial number from the suite (Dreamweaver 8 was still from Macromedia back then, but was part of the Suite) so I am unable to activate the program.I'm using hp pavillion a 1430n w Windows XP-Media Center edition. My Serial number is a series of 6 four digit numbers. The activation site will not accept nearly that many numbers, nor does it accept them in four digit combinations. Any suggestions ?

If the serial number from the CS2 Premium suite is not working with the install, there is not much you can do at this point. You can try to uninstall the whole suite and this time install all of the applications at once. But you then risk the other applications.
Your only other option is to pay the upgrade from CS2 to CS4. Adobe, unlike Macromedia, does not restrict educational users from upgrading. All they ask is that you pay the full retail upgrade price and they will allow you to have your license converted from a student license to a commercial license that will allow you to keep upgrading. Or if you are still a student, you can opt to buy the new student release.
Based on what I was able to look up online about your system, it meets the requirements for CS4 as long as you have upgraded to SP2/3 of XP.

Upsell from CS4 to eLearning Suite 2.5

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