Upside down question mark and exclamatio​n mark on touch keypad. 9800 torch

how do i change question mark and exclamation mark so they are not upside down. tech support at orange business were hopeless. simply asked around in the office ending up suggesting they replace the handset??

do you mean your question mark looks like this : ¿ instead of this : ?
and your exclamation mark looks like this :  ¡ instead of this : !
can you explain how you type those characters ? Is there anything written in the top right corner of your device ? like ES or EN ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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    |   7 |        NESTED LOOPS                |                  |  1476 | 82656 | 49992   (1)| 00:03:48 |
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    I am really sorry I couldn't get back earlier to this forum...
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    XYZ_BENE_TTL_IND               BENE_TTL
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    XYZ_CLIENT_APP_NI              CLIENT_APP
    XYZ_CRM_CUST_ID_IND            CRM_CUST_ID
    XYZ_DELIVE_MODE_IND            DELIVERY_MODE
    XYZ_DELIV_BLOCK_IND            DELIVERY_BLOCKED
    XYZ_DELIV_STATE_IND            DELIVERY_STATE
    XYZ_XYZ_BLOCKED                XYZ_BLOCKED
    XYZ_FIRST_TRAVELDATE_IND       FIRST_TRAVELDATE
    XYZ_MASTER_XYZ_IND             MASTER_XYZ_ID
    XYZ_ORG_ID_NI                  ORG_ID
    XYZ_PAYMT_STATE_IND            PAYMENT_STATE
    XYZ_PK                         XYZ_ID
    XYZ_TO_PO_IDX                  TO_PO
    XYZ_UK                         XYZ_NUM
    For ex. XYZ_CANCEL_STATE_IND on CANCEL_STATE seems superfluous to me, as the column may only contain Y or N (or be null)...
    > Have you traced both cases to compare statistics? What differences did it reveal?
    Yes but it only shows more of *everything* (more tables blocks accessed, the same
    for indexes blocks, for almost all objects involved) for the slowest query !
    Greping WAIT on the two trc files made for every statement and counting the
    object IDs access show that the quicker query requires much less I/Os; the
    slowest one overall needs much more blocks to be read (except for the indexes
    DNSG_NI1 or DNPE_XYZ for example). Below I replaced obj# with the table/index
    name, the first column is the figure showing how many times the object was
    accessed in the 10053 file (I ctrl-C'ed my second execution ofr course, the
    figures should be much higher !!):
    [login.hostname] ? grep WAIT OM-quick.trc|...|sort|uniq -c
        335 XYZ_SUMMARY
      20816 AAAA_DSMM_XYZ_UK (index on xyz_summary.xyz_id)
        192 XYZ
       4804 XYZ_INFO
        246 XYZ_SEGMENT
          6 XYZ_REMARKS
         63 XYZ_PNR_ERS
        719 XYZ_PK           (index on xyz.xyz_id)
       2182 DNIN_IDX_NI5     (index on xyz.xyz_id)
        877 DNSG_NI1         (index on xyz_segment.xyz_id, segment_status)
        980 DNTI_NI1         (index on xyz_ticket.xyz_id, ticket_status)
        850 DNPE_XYZ         (index on xyz_pnr_ers.xyz_id)
    [login.hostname] ? grep WAIT OM-slow.trc|...|sort|uniq -c
       1733 XYZ_SUMMARY
      38225 AAAA_DSMM_XYZ_UK  (index on xyz_summary.xyz_id)
       4359 XYZ
      12536 XYZ_INFO
         65 XYZ_SEGMENT
         17 XYZ_REMARKS
         20 XYZ_PNR_ERS
       8598 XYZ_PK
       7406 DNIN_IDX_NI5
         29 DNSG_NI1
       2475 DNTI_NI1
         27 DNPE_XYZ
    The overwhelmingly dominant wait event is by far 'db file sequential read':
    [login.hostname] ? grep WAIT OM-*elect.txt|cut -d"'" -f2|sort |uniq -c
         36 SQL*Net message from client
         38 SQL*Net message to client
    107647 db file sequential read
          1 latch free
          1 latch: object queue header operation
          3 latch: session allocation
    > It will be worth knowing the estimations...
    It show the same plan with a higher cost when PAYED = N is added:
    SQL> select * from sb11.dnr d
      2* where d.dnr_blocked IS NULL and d.cancel_state = 'N'
    SQL> /
    | Id  | Operation                   | Name                 | Rows  | Bytes | Cost (%CPU)| Time     |
    |   0 | SELECT STATEMENT            |                      |  1002 |   166K|    40   (3)| 00:00:01 |
    |*  1 |  TABLE ACCESS BY INDEX ROWID| XYZ                  |  1002 |   166K|    40   (3)| 00:00:01 |
    |*  2 |   INDEX RANGE SCAN          | XYZ_CANCEL_STATE_IND |       |       |     8   (0)| 00:00:01 |
    Predicate Information (identified by operation id):
       1 - filter("D"."XYZ_BLOCKED" IS NULL)
       2 - access("D"."CANCEL_STATE"='N')
    SQL> select * from sb11.dnr d
      2  where d.dnr_blocked IS NULL and d.cancel_state = 'N'
      3* and d.payed = 'N'
    SQL> /
    Execution Plan
    Plan hash value: 1292668880
    | Id  | Operation                   | Name                 | Rows  | Bytes | Cost (%CPU)| Time     |
    |   0 | SELECT STATEMENT            |                      |  1001 |   166K|    89   (3)| 00:00:01 |
    |*  1 |  TABLE ACCESS BY INDEX ROWID| XYZ                  |  1001 |   166K|    89   (3)| 00:00:01 |
    |*  2 |   INDEX RANGE SCAN          | XYZ_CANCEL_STATE_IND |       |       |    15   (0)| 00:00:01 |

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