Urgent: Adobe, stop everything and help me.
I pay for the creative cloud license, and still see the charge every month, but some how my subscription got bumped down to a "trial". Now that trial has expired and I am still billed, but I do not have working licenses for the software I need.
I am in my last few weeks of grad school thesis, and of any point in my life, it is most critical that I have access to the software I pay for right now.
The email I received confirming the purchase did not include a serial number or license, so I have no idea how to fix the problem, but I really really need this working immediately. I can not stress enough how important this be resolved ASAP.
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-FAQ http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-or http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
or
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
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When I open a PDF document and select print, Adobe stops working and closes. How do I correct this?
When I open a PDF document and select print, Adobe stops working and closes. How do I correct this?
Hi tbytrzll,
In order to help you better please let me know below mentioned information:
- Operating system version and name.
- Version of Adobe reader.
- Have you tried to update the Reader and if you are trying to print using any other application what is the result.
Have you tried any steps to resolve the issue.
Regards,
Ajlan Huda. -
Has Adobe stopped access to help in CS5.5 ?
Has Adobe stopped access to help in CS5.5 because I have tried and tried. Is this a way to get people to buy into the CC rip off. I mean rip off in the way you pay for ever and if not they take it all away.
There is a link to the CS5 Help file in PDF here, but it keeps pointing back to an archive page.
Photoshop Help | Archive
These might help, especially the Adobe TV page. Tons of great stuff there.
Learn Photoshop CS5 | Adobe TV
http://www.ncsu.edu/project/graphicscourse/gc/desktopcourse/PhotoshopCS5Manual.pdf
The CS5 Missing Manual is a free PDF download from here
http://it-ebooks.info/book/414/
Lots more out there, but I can't make the Adobe page link work :-( -
For some reason, the Flash Player on my MAC Pro stopped working, I've checked the install on my Adobe Flash Player and the are current, but the plug-ins don't seem to be working. Can anyone help me get it working?
It happened w/ my MacPro 2.66 GHz Dual-Core Intel Xeon about 5 months ago; tried everything I could think of including multiple downloads of Flash, and hadn't seen any solutions here. Adobe insisted many times that I download & update, but the newest vers. wouldn't work on the computer.
On checking Adobe/Flash was reading the computer as being an earlier model. So the new version of Flash wouldn't work w/ it. Snow Leopard 10.6.8 was being read correctly but not the computer model (can't remember what MP model it was reading).
Nothing worked. So -- a very old PC trick: If nothing else works get the hammer out and bludgeon it-- might work. So I reset everything by putting the Snow Leopard install disk in, held down 'C' on restart and let it run.
Didn't take anything off the HDD first, just ran the install disk over everything.
The experts on the forums are probably cringing right now & I'd like very much for them to jump in. Love to know how my computer model was being mis-read. All I can say is, for the brave and desparate, it worked for me. Something to keep in mind.
It helped that I had a new computer on order & have 2 backups, one being mandatory. Might work only the one time but worth a check.
Good luck on working this one out. -
Hello! I was on my Mac and then I clicked on iTunes. Then I clicked on Account, and accidentally removed my device from my Mac, how can I get it back? Also when I plug my iPod into the computer, it downloads everything that is on my computer, how can I stop this. please help! please help!!!!!!thank you
Is the iPod still singed into the account isn Settings>iTunes and App Stores and SettingsZ>iCloudl? If it is then I would not be concerned.
Also see:
iTunes Store: Associating a device or computer to your Apple ID
since you may have started the 90 day window.
For the other "problem", go to iTunes>Preferences>Devices and check the box that says Prevent iPod....automatically syncing. -
We have 'CS6' version of Adobe. We are facing a problem with 'Acrobat Pro'. Every month that is stop working and everytime need to install. Kindly help us regarding solving this problem...
Your Acrobat is running in Trial Mode. Try this KB: Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If it doesn't work you need to contact Adobe Support for assistance. -
Videos stopped playing correctly. Now I get a black screen, then a few seconds of video and it freezes. I downloaded the latest Adobe Flash player
and it did not change anything. Thanks for your help. CPOne of the following steps should help.
1. System Preferences > Other/ Flash Player > Advanced > Delete All
Press the "Delete All" button
Install Adobe Flash Player.
http://get.adobe.com/flashplayer/
Quit Safari.
Restart computer. Relaunch Safari.
2. Enable Plug-ins
Safari > Preferences > Security
Web Content: > "Enable Plug-ins".
or
Internet Plug-ins > "Allow all other plug-ins
3. Check whether you are currently in YouTube HTML 5 trial.
http://www.youtube.com/html5
At the bottom left of the page uncheck the box beside
"You are currently in the HTML5 trial".
4. Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Uncheck the boxes beside all items.
Check the box beside "Remove all website data".
Click "Reset".
5. Turn off Extensions, if any.
Safari > Preferences > Extensions
Now try YouTube.
Best. -
i bought extenscript toolkit cc, in a monthly payment of 35 nic. i did everything acording to the instructions and the program i got is adobe aplication manager.
and not the program for proccesing a picture - extenscript toolkit cc.
please help me.
hanan epshtainI bought using the software Adobe Creative Cloud for one year.
I pay in installments months 35 Nice ..
Adobe sent me an inappropriate application ... I can not get the software I ordered ... I'm asking for help ..
Unable to send email service department to get answers ..
This problem ..
Thank you
Hanan. -
I have downloaded the adobe student suite and whenever I open any of the adobe applications my laptop is incredibly slow, I cannot use any other application at the same time and often have to force quit. I have taken all my files off my laptop and added to my external hardrive. Can anyone help please?
What about other non-Adobe programs on the machine - do they also run slowly?
What are your system specifications? How do they match up to the system requirements for the software? -
I use my MacBook Pro (Late 2009) for EVERYTHING and I have loaded so many apps, even doubles of some, I think! My computer is running really SLOW and I think it is because I don't have enough memory.
I just installed the new Adobe CS6 and that was a BIG mistake. The spinnning wheel of death doesn't stop! I wish I could load that program on my computer so I can use it "on the go", but I can't stand the spinning wheel!
I want to clean up my computer and get rid of EVERYTHING on it!! Then, re-install the factory settings to run Lion. I believe this will make the wheel stop spinning.
However, how do I make sure that all of the extra stuff that is attached to the app, ( including all the cache') is deleted too? I don't want to have to buy MacKeeper!
I am hoping the computer wizards or the apple team can give me an answer on how to clean up everything and start over. I have saved everything on my desktop mac.Thank you so much for the help! I had heard bad things about MacKeeper and I don't want to screw up my macbook any more than it already is! I will do as you suggest. Do you believe this is the best solution for the problem I described?
Should I load my Adobe Creative Suite 6 (in the cloud version) on an external hard drive?
I am so tired of this spinning wheel....should I avoid putting the CS6 on my macbook pro altogether?
I have it on my desk top mac, but wanted to be able to take the photo editing with me when I am "out and about". I know I should probably buy the ipad, which would transport much easier, but even the ipad probably doesn't have the capacity to hold all the Adobe CS6 apps, correct? -
CS3 Has Stopped Working and Won't Reinstall - HELP I can't Work!
Hi, I have CS3 running on a Windows Vista 32 bit PC with 4 gig of
RAM, dual core processor. The other day I went to use Photoshop and got the
message that the product had stopped working. This turned out to be the case
with all of the apps. The solution dialog would not run from the
window. So I completely uninstalled, ran CS3 Clean Tool (all with virus
software off) and have attempted three times to reinstall (from desktop), but it
keeps coming back and telling me that Acrobat 8 installed successfully and
Shared Components installed successfully, but for each of the other products it
says "Component install failed". It also says that for Shared Components, even
though it says they installed successfully. It never askes for a product code
or key.
Since CS3 isnt current Adobe wont support. Help, I need it for work and cant
afford to upgrade!Arrowmaster,
I think I can help you--I got help from Mylenium. I have a Windows Vista 32 bit core duo and I have CS 3 Master Collection and it stopped, too. I think the problem was a Windows Update that put things in the registry. The clean tool and the uninstall from the control panel will not affect the registry. I followed these exact instruction VERY carefully and I got a clean re-install and can work now. Here is the adobe page I used--you need to find a time period of 8 or more hours to get this to work--last step is to update your software which in my case took several hours because it had been over a year since CS3 stopped for me.
Here is the website:
http://kb2.adobe.com/cps/400/kb400658.html
Good Luck - after 13 months of trying everything this solved it.
Hedgehogz008000 -
I was quite angered last night when I posted the first time, so lets try this again:
Here is my setup: I have adobe Revel on my Mac and iOS devices and it has worked quite well to be honest until I recently realized my photos and videos are basically trapped within the software. There is no way (that I am aware) to export all photos/videos or any kind of tool to pull the raw data out of the app and put it into say iPhoto or Lightroom.
Since I am not a fan of this sort of lock-in, (something I despise and encourage companies never to do), I am sadly going to cancel my Revel account once I get this sorted and store my photos elsewhere. This is a huge missed opportunity for Adobe, as the money is not an issue - its simply that the quality of service I need just doesn't seem to be there for this product.
So here is what I am trying to achieve: I simply want every one of my photos and videos to store on my hard drive like the old days. I don't care about folders or hirarcy or any kind of organization - I can do that with the metadata later. I simply want all of my things.
My hang up is in that I have already tried methods like "Show package contents" in the photos/adobe revel route and that works to an extent, but is incredibly cumbersome as I have to sift through all of the many folders. If that were the worst of it, I might be ok. But what is truly alarming and making this difficult is that I don't know where on earth the videos in Revel are actually stored. They show up in the application and I could export them one by one but I literally have hundreds. I can't find the actual files on my Mac anywhere.
Is there anyone at all who can help with this? The goal is to make this transition fairly easy and I feel that Adobe has very intentionally made it very difficult to consider leaving. I spend >$50/month on Adobe services and I am a little in shock this application seems so poorly designed for anything other than just dropping your photos into it. Please, please help if you can. I would be so grateful as Adobe customer service doesn't seem to know or care much about supporting this product.Hi KDT
Yeah. I agree, if you are used to a situation where "it's on the cloud AND synced down to your hard disk where you can get it" Revel is not exactly that. There were legacy decisions behind that - most not as sinister as you might think but I won't bore you with those details. AND yes you are correct. We currently don't have any way for you to wholesale download everything at once. So you aren't missing anything. Until we provide that mechanism I can provide some guidance.
I'm going to assume you have the current version of Revel on your Mac which is 2.0.
The easiest thing for you to do will be to export your files manually. You can actually select a range of files and export. So it's not a one by one thing.
You'll have to decide how best to perform the selection based on your photography habits. If you tend to take batches of files surrounding specific dates. You could do it by date. In the date view (In the applications upper right "Showing: Dates"). If you look at the end of a date row you'll see a small grid. If you click that grid you are taking into a grid view of just that date. If you select all and file>export you'll export the contents of that date.
The other option is remaining in Grid view (In the applications upper right "Showing:Grid") and perform a shift+selection where you select your first file, move down the desired range and while holding shift you select a second file (standard multi-select stuff).
One thing to keep in mind as you do this. You'll notice when you export you can export original or 'current version'. Export original does just that. Exports unedited original versions of your images as they were uploaded to us. When you export the current version of an image we'll export a rendition of the edited image. This "current version" image is not the original and in most cases will be a rendition that is not the same size as the original. So keep that in mind as you proceed.
Not ideal, I fully realize, but I do hope it gets you closer to having your images back on your hard disk as you desire.
As for your subscription. Assure you have checked your iOS Appstore subscription settings and set Revel to not auto-renew. Unfortunately for a pro-rated refund on the subscription balance you no longer desire you'll need to work with Apple as they hold the purse strings for Appstore purchases. Refunds haven't been a problem in the past so you should have no issue.
Hope this helps.
Jason -
i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank youRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium -
Every time I go to sync my ipad 2 to my pc it loses everything and has to be restored again. What is the cause of this? How can I stop it from happening.
Hi,
Try restoring as a new device. Help here.
Carolyn -
What a dumb answer, the payment is done and charged already,
ADOBE DOES NEED MY CREDIT CARD INFO ANYMORE, PLEASE REMOVE IT
FROM YOUR DATABASE AS I CANNOT DO IT MYSELF. It is quite annoying
to be controlled like this, please confirm that my request has been answering
with intelligence please.
Lucie Lévesque
Date: Mon, 8 Dec 2014 08:09:59 -0800
From: [email protected]
To: [email protected]
Subject: I want my credit card information to be removed from Adobe's file and I can't find a phone number to contact someone in your company, how come, please help! Lucie
I want my credit card information to be removed from Adobe's file and I can't find a phone number to contact someone in your company, how come, please help! Lucie
created by Bernd Alheit in Adobe Reader - View the full discussion
Adobe needs the credit card information for the payments.
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For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.Adobe Reader is a FREE program, so you would not enter a credit card
If you have a subscription to a PAID program, removing your credit card information would cause that program to stop working when you stop paying for your subscription
If that is what you want, here is the information on how to cancel
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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