URGENT: Authorization Problem with SolMan 4.0

Hi all,
I'm still configuring the SolMan 4.0 . I did all the basic customizing but still have an authorization problem. If I want to create a new support message and want to choose the System/IBase, i get the message "no authorization". And the "KeyUser"-User or "FirstLevelSupport"-User even cannot open the transaction "notif_create".
I tried randomly some roles without any proper results:
SAP_OP_DSWP
SAP_RMMAIN_EXE
SAP_SCDT_ALL
SAP_SCDT_DIS
SAP_SCIDM_ALL
SAP_SCIDM_DIS
SAP_SCOUT_ALL
SAP_SETUP_DSWP
SAP_SMSY_ALL
SAP_SMSY_DIS
SAP_SOL_AC_COMP
SAP_SOL_KW_ALL
SAP_SOL_PM_COMP
SAP_SOL_PROJ_ADMIN_ALL
SAP_SOL_PROJ_ADMIN_DIS
SAP_SOL_SERVTRANS_CREATE
SAP_SOL_TRAINING_EDIT
SAP_SOL_TRANSPORT_DIS
SAP_SOL_TRANSPORT_EXE
SAP_SOLAR01_ALL
SAP_SOLAR02_ALL
SAP_STWB_2_ALL
SAP_STWB_INFO_ALL
SAP_STWB_SET_ALL
SAP_STWB_WORK_ALL
SAP_SUPPCF_ADMIN
SAP_SUPPCF_PROCESS
SAP_SUPPDESK_ADMIN
SAP_SUPPDESK_PROCESS
SAP_SV_FDB_NOTIF_BC_PROCESS
SAP_SV_SOLUTION_MANAGER
The "KeyUser" has the Roles:
SAP_SUPPCF_CREATE
SAP_SUPPDESK_CREATE
The "Processor" has the roles:
SAP_SUPPCF_PROCESS
SAP_SUPPDESK_PROCESS
Has anyone an idea??
Best Regards
Philipp

Hi Phillipp,
did you do the step 1.4 from service.sap.com/solutionmanager media library technical papers Service Desk: Additional Information ? You have to create the ibase ....
Lando
P>S> Don't forget the points if this answer is hepfull

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    ERROR       partner 'haukka:sapgw01' not reached
    TIME        Thu Feb  8 09:18:11 2007
    RELEASE     700
    COMPONENT   NI (network interface)
    VERSION     38
    RC          -10
    MODULE      nixxi.cpp
    LINE        2764
    DETAIL      NiPConnect2
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    Removing file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/dev_UserCheck.clone.
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    LOCATION    CPIC (TCP/IP) on local host with Unicode
    ERROR       partner 'haukka:sapgw01' not reached
    TIME        Thu Feb  8 09:18:11 2007
    RELEASE     700
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    VERSION     38
    RC          -10
    MODULE      nixxi.cpp
    LINE        2764
    DETAIL      NiPConnect2
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    Can you give me any advices how to solve this problem and finish the installation?
    Grateful for help.
    Jukka

    Hi Dolores,
    Thank you for your advices.
    I would appreciate further assistance with this problem because I couldn’t work it out jet.
    I logged in to the Visual Admin by using go file in usr/sap/HSM/DVEBMGS01/j2ee/admin.
    The Visual Administrator screen is opening but I cannot connect in.
    The error message popping up is "Cannot open connection on host xx.yy.xx.yy and port 50004".
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    User name: Administrator / (J2EE_ADMIN)
    Host: localhost
    HTTP Port: 50004
    Load balancing method: manual
    Transport layer: default
    I tried with two different username, see above.
    I also tried DDIC user logon via ssh command in Shell console, but didn’t succeed.
    Here is the information in some of those files your mentioned:
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    relno      7000
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    patchno    46
    intno      20050900
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    Wed Jan 31 10:47:37 2007
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    Wed Jan 31 10:48:06 2007
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    DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
    Wed Jan 31 10:48:57 2007
    DpShMCreate: sizeof(wp_adm)          12744     (1416)
    DpShMCreate: sizeof(tm_adm)          4011160     (19956)
    DpShMCreate: sizeof(wp_ca_adm)          28800     (96)
    DpShMCreate: sizeof(appc_ca_adm)     9600     (96)
    DpCommTableSize: max/headSize/ftSize/tableSize=500/8/520056/520064
    DpShMCreate: sizeof(comm_adm)          520064     (1032)
    DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    DpShMCreate: sizeof(file_adm)          0     (68)
    DpShMCreate: sizeof(vmc_adm)          0     (1596)
    DpShMCreate: sizeof(wall_adm)          (38456/34360/80/184)
    DpShMCreate: sizeof(gw_adm)     48
    DpShMCreate: SHM_DP_ADM_KEY          (addr: 0x457a0000, size: 4663248)
    DpShMCreate: allocated sys_adm at 0x457a0000
    DpShMCreate: allocated wp_adm at 0x457a1e88
    DpShMCreate: allocated tm_adm_list at 0x457a5050
    DpShMCreate: allocated tm_adm at 0x457a5080
    DpShMCreate: allocated appc_ca_adm at 0x45b7f598
    DpShMCreate: allocated comm_adm at 0x45b81b18
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    DpShMCreate: allocated gw_adm at 0x45c00ad8
    DpShMCreate: system runs without vmc_adm
    DpShMCreate: allocated ca_info at 0x45c00b08
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    MtxInit: -2 0 0
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    COMPONENT   NI (network interface)
    VERSION     38
    RC          -6
    MODULE      nixxi.cpp
    LINE        3797
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    (CTrcStack2+0x78)[0x80c1938]
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    sid        HSM
    systemid   387 (Intel x86 with Linux)
    relno      7000
    patchlevel 0
    patchno    48
    intno      20050900
    make:      single threaded, Unicode, optimized
    pid        19381
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    WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
    WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
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    As I mentioned earlier I am a green novice at SAP systems and Linux.
    Best regards
    Jukka

  • ACS 5.3 Authorization problem with using Identity Groups in Access Policy Rule

    Hello guys, I am found a problem which I can't solve regarding authorization with using Identity Groups in Access Policy rule.
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    OK guys, it started working yesterday without any configuration change. Maybe it was some database inconsistence wich was solved by ACS itself.

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    Any help that is provided is appreciated. Thanks in advance.

    Try This...
    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

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