URGENT: Backup fail when updating OS.

When connecting a friends iphone to my imac to update it's OS it appears to have lost the backup. We are now left with an updated OS but with none of the original data. I have research the net without result. There are a number of third party softwares that state they can recover lost backups. Is this true. Do i need to use such software or is there an easier solution. I have looked into the backup files via the library folder. There does not appear to be a backup file corrosponding to the date we did the upgrade. Please help.

Hi Lawrence, thanks for getting back. We have all photo's only. We have currently lost all SMS text messages and telephone contacts. Whilst I was watching the computer screen I observed it going through the stages of updating, one of which was backup. Which is where I am now confused. Where has this backup gone? I have attempted to restore the phone to its previous state which was unsuccessful. I am only given the options now to backup from other devices that are syn'd.

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