Urgent !development of  notification mail link to CRM activity

Hello experts,
We have a requirement that Portal notification mail link to related CRM activity for approvel and review when be clicked.
We used SONic component and SomProviderConnector connect to CRM . The "document" in CRM workspace inbox had been displayed in Portal notification. Some of the "document" are the approvel mail of CRM activity.
We want that when the notification mail be clicked , it link to related CRM activity.
Does anyone had done this ?
Please give me some advise, anydiscuss is welcome!
BR,
Jianguo Chen

Hi Gregor,
Thanks for yor response.
No we do not have add on for service industries. Businesss does not require survey integration. They send a proposition in mail to customer, whic he can accept or reject.
accepted propositions need to be captured as activities in CRM.
When the customer accepts, he sends an inbound mail or calls the call center (here it is in R/3)
Those inbound responses can be captured thru "extended E-mail inbox setings" but that node does not appear in my IMG. Can u suggest how to activate it and the technology supporting this Inbound Email
another question:
If I use a SMS campaign, do you know how, from Technology perspective, message is transmitted from campaign automation tool to recipients mobile:
Thanks & Regards,
Raju

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