URGENT!!!! get the same message "serial number not valid for this product" and I am RE installing on the same computer that crashed last week...

I am attempting to RE install PSElements 11 on a computer where it WAS last week but had a hard drive crash. The message is wrong and the serial number is correct. URGENT as I am at the apple store trying to get help from apple people, and they DON'T want me to install a new version of Yosemite as it will make computer slower...

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
    https://www.adobe.com/account/my-products-services.html#MyProductsHeader
    Sign in with the email and password that you bought it under.
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  • Error "The serial number is not valid for this product" | Creative Suite

    HI together,
    I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
    Regards
    René

    Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
    So who is able to reactivate my Serial Number so that I'm able to use my product?
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info: You are now chatting with Richa.
      Richa: Hello! Welcome to Adobe Customer Service.
      Richa: Sorry for any inconvenience this has caused
      Richa: May I get the serial number?
      Richa: Are we still connected?
      Richa: We have not heard from you for some time.  Do you wish to continue to chat?
      Richa: Are we still connected?
      Rene Pardon: hi
      Rene Pardon: for sure
      Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
      Rene Pardon: <Deleted >
      Rene Pardon: i registered for the education version of production premium 5
      info: Your chat transcript will be sent to r*@*.de at the end of your chat.
      Richa: ok let me check
      Richa: please wait
      Richa: Thanks for your patinece
      Rene Pardon: do you also need my "authorization code" for this product?
      Richa: I need to transfer the chat to
      Richa: tech rteam
      Richa: please wait
      Rene Pardon: ok
      Richa: I am sorry
      Richa: But I will not be able to transfer the chat
      Rene Pardon: is there a phone number i can call?
      Richa: As the serial number is canceldd
      Richa: and we do apologise
      Rene Pardon: why was it canceled?
      Richa: but there is no phone support for this product
      Rene Pardon: i don't understand because i payed a lot for this
      Richa: Its showing canceled
      Rene Pardon: so what are the options?
      Rene Pardon: i need this product right now and i payed for it so why can't i use it?
      Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
      Rene Pardon: as you can see, i'm the person who payed for this software
      Richa: I am sorry I just checked it
      Richa: it is canceled thats why you are getting invalid error
      Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
      Richa: I am sorry Rene
      Richa: But its showing canceld
      Richa: so cant help you with that
      Richa: I wish I could help you, but my hands are tied
      Rene Pardon: that's what you told me several times so who can help me?
      Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
      Rene Pardon: so please tell me who is able to help me
      Richa: You need to place a new order?
      Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
      Rene Pardon: please get someone in your team who can help me
      Richa: I am sorry Rene..
      Richa: But unfortunately my team can not help you on this.. as the sersil is expired
      Richa: I mean canceled
      Richa: Sorry but we can not help Rene..
      Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
      Rene Pardon: Help me understanding...
      Rene Pardon: You're wasting my time!
      Richa: I am sorry
      Richa: I found the reason for cacnellation
      Richa: and its canceldd
      Richa: because you requested to cancel.  in year 2013
      Richa: On 30th april 2013
      Rene Pardon: but i only canceled the creative cloud, not my creative suite
      Richa: so we have refund and canceled it
      Richa: Its showing for this oserial?
      Rene Pardon: one moment
      Rene Pardon: i log into my account
      Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
      Rene Pardon: As you can see the product is displayed as "non-canceled"
      Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
      Richa: I am sorry but the refund was given and requested for this
      Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
      Rene Pardon: And why should I need a serial number for the Creative Cloud?
      Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
      Richa: I can not do that?
      Rene Pardon: But i guess someone in your Team can
    Richa: can not help you

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
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    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
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    Hello,
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