~URGENT~ Hacked Skype Account ~URHENT~

Hello, I am Micheal (poppopsea) on Mar 28, my account password was changed as seen here: http://prntscr.com/6xgzvf , I been trying to get the account back since. I have filled out the password recovery form about 20 times and each time I get an email for my ALT account "[Removed for privacy]" I am just about to lose my **bleep** Skype. I believe the same person/people who did this have just hacked my paypal and made payments on it to a fake email under my name. I contacted paypal support who proceeded to screw me over by saying there was no evidence considering the I.P. was private and the email the funds were trandfered to was under my name. These people have royally screwed me. They have stolen my skype, $756.57 from my paypal. And now you people are refusing to give me support. Support says they cant go off I.P. logs even though that should be proof enough that the password change was not me. I have contacted email support, live chat support, and neither have been able to help me. This is my last resort. If I cannot get my skype back I will take legal action, seeing as nothing was done towards a malicious attack. These people have completely **bleep**ed me over. I am sick of nothing being done about this. Help me out please. And I swear if I have to fill out that **bleep** password recovery forum one more time, I am going to go off.

Sorry guys, I know it can be a bit unpleasant to fill out forms especially when time is of the essence in matters such as these. I can assure you that the Customner Support team which handles compromised accounts can help but are unable to without first getting all the information they need to proceed.
The compromised account form is a bit different in that it would let the staff know there's an urgent issue and to lock the account at which point they would look into the account history and go from there. Before any of that can occur, they need to verify that the person filing the claim is the actual account holder and that the claim is an authentic one. If there's already a claim in progress, odds are they are already looking into things and is the best that can be done.
I'm sorry for the delay as sometimes it takes time to process these things.

Similar Messages

Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
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Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Hacked skype account ! NEED HELP

Ok my skype account "rp-dream" was hacked minutes ago... But they hack my email too... Can you please do something? Change the mail and send me a password to the new one? I really need my skype back!

Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
I think Skype usually respond to users' concern within 24-72 hours.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Hacked skype account

I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?

ganga-dilhani wrote:
I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?
In what section/tab/part/window did you see that strange username?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Hacked skype account, multiple auto-recharges

Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Someone hacked my account and charged my skype cre...

Someone hacked my account and bought a subscription for Egypt. When I discovered that I cancelled the subscription and disabled auto-recharge system. How can I have it refunded - $39.99?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Skype account was "hacked"

I'll keep this short.
Someone "hacked" my account a few hours ago.
I had no trouble resetting my password and getting it back, however I'd like to find out the IP address which the reset was submitted from.
Nothing else was comprimised so they must have simply guessed my skype password, and, annoyingly, unless I've completely missed it, skype doesn't have the option anywhere (online or in the program itself) to display actions/logins by IP.
I would really like to be able to narrow down who this was, so if there is any way I could get hold of this information, I'd appriciate it if someone could point me in the right direction.

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

My Skype Account Was Hacked Today

Hi
My Skype Account Was Hacked Today. Skype Out Credit was automatically charged to my account twice for 28.35 EUROS each time. A third attempt was rejected due to my daily limit. Multiple calls were made to African Phone Numbers.
I had a strong password and have since changed it.
Can we figure out what happened here?
Can I get refunded?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype Account possibly hijacked

I was making a Skype call yesterday and got bumped off while it was ringing. When I tried to log in again. I got an error message saying that my username and password were not recognized. When I tried to reset my password, the system had no record of my e-mail addresses - any of them.
Today, I created a new account and then looked for my original username using "Add Contact". It showed up with someone else's name attached to it.
What should I do?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
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Can't link Microsoft account to Skype account, sam...

I signed up for skype in 2008. Downloaded the app some years later and started using on electronic devices. Bought credit through iTunes. On sept 26th received 3 strange emails from skype telling me that 1. my “skype credit active again,” 2. “currency conversion from USD to EUR was successful,” and 3. “registered email changed to [e-mail removed for privacy and security].” None of these changes were brought on by me so I went about getting my account frozen/released.
In trying to deal with this hacked Skype account, I had to create a Microsoft account. I used the same email tied to the hacked Skype account – [e-mail removed for privacy and security]. When I tried to linking this Microsoft account to my Skype username, it didn’t recognize my password so I reset it. My Skype username didn’t recognize the reset password, only the Microsoft account registered to e[e-mail removed for privacy and security] allowed me to use the reset password.
My question is how can I link the two if I can’t get access to my old Skype account. My “new” Microsoft account uses my old address but now has live: in front of it, but has none of my old account history, contacts, information etc…I have tried reinstalling the programs on all devices but am never prompted to link accounts as seen in tutorials. Even if I were, I wouldn't be able to sign in to my Skype account.

Hi Bunais,
Thank you for posting this issue on the TechNet community forums.
From the description I understand that you're having problems switching your local account to a Microsoft account and are receiving the error message: "The password you signed in with is different from your password for your Microsoft account".
Is this correct?
Here's an article that may help you:
http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security/unable-to-switch-to-microsoft-account/dac8339f-febf-4ecf-9902-bef5865c8bf5

Seems like somebody is using/hacking my account?

Hi,
I've been using Skype and it has kept turning me online occasionally whilst I am invisible, I've tried to find solutions such as turning off promotions and disabling uPnP (as I saw looking at people with similar problems). I recently learnt that to other people even when I don't have skype running on my computer that people see me as online, or away. When I go onto skype (automatically as invisible) I go invisible to other people, but as soon as I quit skype I return back to away.
I am concerned about this and I have changed my password also, but it is still happening. Today whilst I was making a call, the ringing tone stayed during the call and even after I quit skype and I couldn't find anything in processes but it still kept ringing! (It eventually subsided).
Any help would be greatly appreciated.

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
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Account hacked -- Skype credit stolen

Urgent -- I discovered today that someone hacked into my Skype account and used up all my skype credit. Yesterday, I had more than $20 of credit. Today, it is less than 50 cents. I looked up my call history and saw several calls to the Falklands that I did not make. Please investigate ASAP and refund the Skype credit to my account for all the calls made yesterday (which were not made by me). I will change my password right away to prevent further theft. My skype ID is laurily79.

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Skype account hacked, information change can not r...

Dear Skype community,
My business skype account was hacked, password and and all information was change in it, I lost access to it complicit. I have Skype premium with over 1000 contacts in it and can not get any help.
I've tried all skype links and nothing, it will recognize my email, but for the other skype account, it will not recognize my credit card and name.
Please provide link or email for customer support.
Everywhere I look skype wants me to log in and report the problem, the PROBLEM is that I can not log in anywhere, so I can not restore any of my info. Email that I registered account shows different (also one of my skype accounts, but no the main one).
For 3 days I've been trying to get help and nothing so far.
My email also been hacked and all the info was lost in it.
Please advise.
Need help immidiatly

Hi, kirilblr,
No need to double-post; doing so is in violation of Community rules.
I replied to your enquiry here: http://community.skype.com/t5/Security-Privacy-Trust-and/just-found-some-has-been-using-my-account/t...
Best,
Elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

~URGENT~ Hacked Skype Account ~URHENT~

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