URGENT HELP! "Check For Purchases"?

So I recently lost all my music on iTunes and they are letting me redownload them again.
The problem is I can't find the "Check For Purchases" button!!
2) From the Store menu, select Check for Purchases (in iTunes 6 and
earlier, you'll find this under the Advanced menu).
Please help me find it! It's driving me crazy and I don't know why i can't find it.
and yes i think i have the latest version of itunes.

Its OK ALOT of people get confused by that, and rightfully so, I mean you tell someone to goto Store>Check for of coaurs there going to think of the actual itunes store first. I don't know why they named it like they did, but.....they did LOL

Similar Messages

  • I need help! "Unable to check for purchases" for over a month!!!

    I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!

    First off, make sure Norton isn't blocking iTS access
    Here are Norton directions
    http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
    Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
    Contact iTS again, using the email they already sent. Don't start a new ticket.
    Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
    Message was edited by: Katrina S.

  • Unable to check for purchases. The iTunes Store is temporarily unavailable.

    Every time I go to check for purchases I receive this message. Ive been recieving it for a couple weeks now and its reallly starting to annoy me.
    Based on what info I found, I tried adding different program and port exceptions to my firewall, and I toggled my virus scanner and spyware. (and I dont have an internet accelerator so thats not the cause).
    So then when that failed i just turned my virus scanner and firewall completely off. Still its the same problem.
    I have almost 70 downloads that are incomplete (because of an error that apple support has worked out with me), but I have no way of accessing them.
    PLEASE HELP / GIVE ANY SUGGESTIONS
    iTunes 7.3.0.54, Toshiba Satellite Laptop, Windows XP service pack 2
    Toshiba Satellite   Windows XP  

    ya....
    "I understand that you are still receiving a message about connection error when trying to download your purchases.
    I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.
    I apologize for any inconvenience you have experienced with this issue and I can imagine how frustrating this could be for you. However, the nature of your question falls outside the type of support provided via email by the iTunes Store team. The iTunes Store team answers non-technical questions about billing, customer accounts, downloading music, and iTunes Store."
    Im going to send them my exact connection details and such.. but if anyone knows the solutions to this PLEASE tell. It would save a ton of time and frustration.

  • My itunes wont check for purchased music

    Every time I try to check for purchased music, my password and log in id are correct and my Internet connection is there, but every time I check, it tells me that it cannot check for purchased music and an unknown error has occurred, 11502. I need help because I cannot down load music that I have already purchased.

    Hi Rickey,
    I think you should contact the Music Store customer service agents to get help on this one. To contact them, go to the iTunes Help menu and select Music Store Service and Support and then click "iTunes Music Store
    Customer Service" on that page.
    Good luck,
    Sara.

  • Unable to check for purchases problem . . .

    Hi,
    I mentioned this problem in another thread, but I think a new one is warranted.
    I too have received the "Unable to check for purchases" message after upgrading some songs using iTunes Plus. After allowing for the initial congestion to die down, it has now been over a month since I bought them, yet I still can't get the songs.
    But, my question is this. I emailed iTunes Customer Service, and I have received a reply requesting my billing details. I've checked, and this is information that Apple already holds. I'm a little suspicious about this request, here is the email:
    "I am sorry that you are not able to download your items that are currently in your download queue. To help troubleshoot this for you, I would like for you to reply to this email.
    In this email if you could please include the billing address associated with your account. I will also need your permission to test your account and reset your password.
    Once we have received this information, we will verify, reset your password and test your account. You will then receive a follow up email with you new password and the results of our test."
    Does this email sound realistic? Has anyone else received an email like this from iTunes Customer Service? I hope I can reset my password afterwards also.
    Yours (in paranoia)
    turkey101
    15" MacBook Pro, 2.4GHz Santa Rosa   Mac OS X (10.4.10)   12" Powerbook 1.5GHz G4 1.25GB, iMac 15 800MHz

    Yes, this email is realistic and not an uncommon reply (I also had such a reply when once I had a problem with the iTunes Store). The iTunes Store customer service rep sometimes needs to be able log into your account and check things when a problem arises, and it's something they can't do without resetting the password since they don't have access to your current password, they can only change it. So I don't think you need to worry.

  • Downloading 'Check For Purchases'

    Okay...I have a iPod Video and I also have dialup...so when I try to download tv shows...you might as well rip your hair out its so long. And sometimes when the internet kicks my off wether it was the phone ringing or whatever, it goes to 'Check For Purchases'.
    Now my question is, (let's say that we have like, 7 songs &/or videos in the CFP) Is there a way to download only a song in the middle, like the second song on the list and not downloading the rest?
    Thanks! This would be a GREAT help!
    Liz
    ps
    Im new so sorry If im really bad!

    It is from the Music Store...and 'CFP' means 'Check For Purchases'
    Sorry!
    Liz

  • Error with checking for purchases

    i recently purchased many many songs, and i have dial up, so i couldn't finish the downloads all at once. I keep checking for purchases, but this error keeps coming up:
    "Unable to check for purchased music. An unknown error occured (3)."
    i'm not really sure how to get my purchases to download, but any help would be greatly appreciated.

    Yes, that will work.
    A lot easier than using your iPod as a hard drive.
    http://docs.info.apple.com/article.html?artnum=61131

  • After making large purchase, "checking for purchases" gives error

    I made a large purchase, and my PayPal account got
    debited, and the shopping cart got emptied, but the
    download didn't start. Since then, over the last 7 or
    8 hours, I've done "check for purchases" many times,
    without success. After 30 seconds or so, I get an
    error message:
    "Unable to check purchases. An unknown error occurred (3)"
    I don't think the problem is on my end, because I
    previously made a few (smaller) purchases/downloads
    succesfully.
    Can anyone help?
    thanks.
    Gateway   Windows XP  

    If you google "itunes error 9808" you'll get lots of ideas, three of which I've listed:
    - reset your router/cable modem
    - turn off security software
    - Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the "Check for server certificate revocation (requires restart)" is unchecked.

  • Unable to Check for Purchases

    Hey,
    I've bought ALOT of music on iTunes and suddenly, I have trouble trying to download purchased stuff. Podcasts are fine, only music. I had to restart my computer in the middle of downloading songs then when i go Store<Check for Purchases, it won't work. The iTunes support staff are doing nothing. What can I do? The error message says try again later, and I have.... FOR A WEEK!
    Thanks in advance to whoever can help me.
    Matt

    No, the server is NOT down. I downloaded songs fine. It is only when they aren't downloaded and I need to check for purchases is it not working.
    Note: Will supply additional information to problem upon request.
    Matt

  • Unable to check for purchases, an unknown error has occured (5002)

    Unable to check for purchases, an unknown error has occured (5002)
    I was in the middle of download and got an error. (I didn't write down that error) I restarted Itunes and then got this error. I then upgraded to the latest patch (from 7.1 to 7.1.1) and the error above is what I get. Any Help?? Thanks

    I closed and reopened Itunes again and it worked. So I'm not too sure why it's working, but it is. woo hoo

  • Cannot download songs - Unable to check for purchases...

    Hello everybody,
    This week-end I tried to upgrade my library to iTunes Plus. Everything went fine.
    But the problem is that I have 228 files to download, and I cannot do it, because iTunes tries to check for purchases... and then it stops by saying that it was unable to check for purchases.
    I can connect to iTunes Stores, I can check my account, I can see all purchases I've done since the beginning of my account, I can do everything!
    Except that iTunes does not allow me to download my files...
    I have checked on my Mac OS X 10.5 iTunes... and in a Windows XP iTunes.
    It's the same story.
    I have put the topic on Windows, but Mac/Windows... same problem for me now...
    Do you have any idea what is wrong? I suppose since Apple is doing many maintenance... they could have some issue with the Purchasing server.
    Can you buy and download songs? Am I the only one with this problem?
    Just to inform you, I've read all the info and contacted the Apple tech support, and except giving me all sort of "not usefull" tips like firewall check/download accelerator removal (which I don't have). Checking for error codes (I have no error code, just that he cannot check the purchasing server), ... and check the internet connection (which works for EVERYTHING except for this purchasing server!).
    So any help would be great!
    Thank you in advance!
    Alessandro

    I have a hunch it is something wrong on Apple's end with having 200+ downloads queued. Some other folks with hundreds of DLs were having this same problem.
    What I would do, is contact iTS support and ask them to clear your DL queue so you can have fewer DLs wiating in line. THen when you get the first batch, go on to the 2nd batch.
    The magic number mentioned in the other thread seemed to be 69 DLs....you could try searching for it.
    Use the "Contact Us" button on this page and give them the URL of this topic you started
    http://www.apple.com/support/itunes/store/download/

  • Checking for Purchased Music

    I recently lost all of my music due to me crashing my hard drive...don't ask! Anyway, I went to go check for purchased music on iTunes and it gave me 149 of my 160 songs. I want those other 11 songs, but when I go and try to check for purchased music, now I'm getting 25 random songs that I've never even heard of! How do I get these 11 songs back? iTunes does not recognize my iPod anymore, so I can't plug it in or anything, but I do have a copy of the library.xlm copied on to my hard drive if that helps any. Let me know if anyone knows what to do, because I have also tried repurchase them, but it says I would have a duplicate, but that's not the case for me! Thanks.
    Ashlee

    I had to unauthorize my computer and authorize it again. I was then able to transfer my purchased music to my iTunes library.

  • Check for Purchases...

    Hey everyone. I'm having problems with iTunes, as far as the "Checking for Purchases..." option in the Advanced menu. I just bought some items off of Dane Cook's comedy album. The problem is, as soon as I purchase anything, iTunes automatically checks for previous purchases (which is good), except it gets stuck on the first download. It says "Downloading 1 of 7 - Hero (Karaoke Version)." It never passes that. Does anyone know how to avoid/skip/fix this? Thanks in advance.
    I posted about this in the iTunes forum, but it's pretty unpopular, sorry.

    I have one more question... Do you think reinstalling
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    Maybe, maybe not. (I'm guessing no, but I may be mistaken)
    It seems like more of a problem with the song itself than an actual issue with iTunes. You could try, but I think the iTMS Customer Service folks would be of the most help. Try reinstalling if you like though. If you do it (reinstall), post back if it works or not!
    btabz

  • Whenever i go to check for purchases it can't connect...

    I bought 2 movies a week ago and i was half done downloading them both when they just stopped, and wouldn't start again so i closed itunes, opened it back up, went to check for purchases and it said this "The iTunes Store is temporaily unavailable. Please try again later." its been saying this for a week... but i can connect to itunes store,and buy songs which will download fine, its just the Check for Purchases... PLEASE HELP

    Hi.  I don't know if this will help, but I had this problem too.  Mine quit working after I used earbuds.  I was told that there is a switch inside the earbud port that tells the device to divert sound to earbuds.  This can get "stuck" and the device keeps thinking the earbuds are plugged in.  After reinserting the earbuds a few times, the switch was released and my speakers started working again.
    I'm not a techie.... this is just what I found to work after my iPhone 4S speakers quit.

  • Can't Check for Purchases

    in my itunes account it says there is 590 downloads available for itunes. I click download now, which is to the right of 590 downloads available for itunes. But when i click it it says "checking for purchases..." at the top, but after a while it says, "Unable to check for purchases. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." The network is active and the settings are correct. I emailed itunes about this problem and they check the firewall, spyware, etc. and i have and there is no solution.
    HELP VERY FRUSTRATED

    Are you using a shopping cart or one-click for purchasing?
    Lots of folks are having problems with shopping carts, but one-click works OK.

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