Urgent HELP with Unlimited World subscription rene...

Hi Skype gurus,
Is there any way i can contact the Skype team to run the auto debit for Unlimited World subscription again ?
I guess when the auto debit happened last time there was not enough money on the account,
Now i transferred some one to the nominated accout to have my subscription renewed, and i really don't want my Unlimited World subscription to get cancelled i have been using it for years.
Please help, and my skyp ID is zs.85128 mobile is +61 431 292 888.

zhengjx_3333 wrote:
I think my account may be linked to chinese Tom skype
Did you first register your Skype account in China? If so you will be automatically routed to our Chinese partner tom.com (We have a legally binding agreement with them).
The only way to break this link is to create a new account.
If you did NOT first register in China please file here:
contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Cannot call with unlimited world subscription

Hi
I have subscribed to Unlimited world subscription and had recently paid the bill for the month.
However, I cannot make a phonecall to Malaysia using the account. The phone keep showing the message insufficient credit. And prompted me to buy credits.
My username is [Removed for privacy].
This is urgent and I need to make important call. Why doesn't Skype have a customer service hotline?
This is so frustrating.
Reply me at [Removed for privacy] once this is fixed.

Hello,
I can see that you have tried to call a mobile in Malaysia, this is not included in your Subscription, you can call only landlines.
For more information see this page: What is the Unlimited World subscription?
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Call india with unlimited world subscription

Hello,
I want to call india mobile number. Is Unlimited world subscription include india also?
If so will that applicable call to mobile?
Please anybody help me on urgent basis.
Solved!
Go to Solution.

gkumar wrote:
Hello,
I want to call india mobile number. Is Unlimited world subscription include india also?
If so will that applicable call to mobile?
Please anybody help me on urgent basis.
The Unlimited World subscription does not cover calling to any Indian telephone numbers - landlines or mobiles. There are subscriptions specifically for calling to India that cover calls to both landlines and mobiles. There are subscriptions for a fixed amount of calling per month (60, 120, or 400 minutes) and an "unlimited" plan (subject to Skype's fair-use policy).
http://www.skype.com/intl/en/prices/pay-monthly#IN
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Having Problems with Unlimited World Subscription

Hello, I got the free month of Unlimited World subscription and I am trying to call a landline number in Brazil, which is covered by Unlimited World, but I always get an error message saying that I need to buy Skype Credit or buy a subscription. Anyone having the same problem?
This is my Call History (I tried to call a mobile (+55YYYYYYYYYY) to see what would happen):
Sep 10 12:25
+55XXXXXXXXXX , Brazil
Call
£0.000
00:00
£0.000
Sep 10 12:19
+55XXXXXXXXXX , Brazil
Call
£0.000
00:00
£0.000
Sep 10 12:16
+55YYYYYYYYYY , Brazil - Mobile
Call
£0.000
00:00
£0.000

Hi,
According to the system your package doesn't include Brazil. You have a Skype Premium subscription with Unlimited World. If you want to learn more about Skype Premium please visit: http://www.skype.com/en/premium/
To check subscription's details on your own account:
Go to www.skype.com > "my subscriptions" (located on the left side) > click on preferred package and then click on "destinations".
I hope it's clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Trouble with unlimited world subscription

I have trouble re-activative my unlimited world subscription.
When I click re-activative, it leads me to a chinese site, where I have no idea how to re-activative my unlimited world subscription. I think my account may be linked to chinese Tom skype, and my payment then go through it via chinese dollar. But I don't want that and I never authorize my skype to do that. Now I want to bring my skype back to US. Any one can help me with that?

zhengjx_3333 wrote:
I think my account may be linked to chinese Tom skype
Did you first register your Skype account in China? If so you will be automatically routed to our Chinese partner tom.com (We have a legally binding agreement with them).
The only way to break this link is to create a new account.
If you did NOT first register in China please file here:
contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Failed to call Kenya number with Unlimited world subscription, ask for credit?!!

Hi, Anyone has the same situation?
I just opened an account and added Unlimited world subscription, with credit card information filled and so on.
Tried to call a Kenya (South Africa) land line number, but it failed me, and asking for credit to call the number.
HOW CAN IT BE?

Hello.
Your account shows that you are calling to Kenya. Please note that Kenya is not included in the Unlimited World Subscription.

Help - unlimited world subscription

Hi,
I have an unlimited world subscription.
When I try to make a call from the UK to Spain (Lanzarote in the Canary Islands) it says I need to buy an unlimited world subscription.
What am I doing wrong? Please help.
D
Solved!
Go to Solution.

As according to this page -->
https://secure.skype.com/account/call-phones/settings/free?package=usca-world-g3
the "Unlimited World Subscription" includes
Includes unlimited* calls to landlines and mobiles in:
Argentina Australia Austria Belgium Bulgaria Canada (incl. mobiles) Chile China (incl. mobiles) Colombia Croatia Czech Republic Denmark Estonia Finland France Germany Greece Guam (incl. mobiles) Hong Kong SAR (incl. mobiles) Hungary Ireland, Republic of Israel Italy Japan Korea Luxembourg Malaysia Mexico (Guadalajara) Mexico (Mexico City) Mexico (Monterrey) Netherlands New Zealand Norway Poland Portugal Puerto Rico (incl. mobiles) Russia (Moscow) Russia (St Petersburg) Singapore (incl. mobiles) Slovakia Spain Sweden Switzerland Taiwan Thailand (incl. mobiles) United Kingdom United States (incl. mobiles)
Why am I am being charged for Skype Credit to call mobile lines in the Netherlands an the United Kingdom from the US from my iPhone Skype client over WiFi (802.11G)?

Unlimited World subscription but unable to call co...

Hi,
I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
BTW, I am using the format: +(country code) (area code) (number)
Thank you

Hi,
Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
Hope it helps,
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
Se a minha resposta foi útil, dá Kudos ↘. Obrigada! Eu posso não responder às mensagens privadas não solicitadas.
Si mi respuesta fue útil, dé Kudos ↘. Gracias! Puedo no responder los mensajes privados no solicitados.

Unlimited World subscription

I just paid my unlimited world subscription but can't make any call. I tried to call a mobile in China but it says I need to get a Skype credit. Why? Ipaid for subscription. I paid and payment is successful but can't even use it for calling. I need feedback. URGENT please!

alamgirusmani wrote:
I am having the exact same problem in dialing a mobile number in china ....
My status of payment is 'Delivered' but when I log into skype and make a call it doesn't go thru.
Money has been debited from my account and I am not able to call any number.
What is the problem....
I have never been so disappointed by skype before.
Skype now offers two versions of the Unlimited World subscription. One - the cheaper option - does not include calling to China. Please click on "Subscriptions" near the bottom of this page to see the new details.
You can cancel the subscription you just started, then sign up for the new Unlimited World subscription that includes calling to China. Be prepared for the higher price of the subscription with calling to China.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My "Unlimited World Subscription free trial" is no...

Please, I just placed a subscription for the "Unlimited World Subscription free trial" and tried to call Nigeria...but it won't work.
I understand that 1 euro has been deducted, and a future automatic 10 euro will be deducted.
Please, why is it not working? I urgently need to call Nigeria.
Thanks

Hello
If you read your emailed offer you will see that calls to Nigeria are not included in Unlimited World.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Unlimited World Subscription free trial

I cannot use my subscription at all. I checked before getting it that the number in Costa Rica was reachable via this subscription. My account says I have TWO different subscriptions, but I am unable to use. The notice "You must have Skype credit or a subscription to make this call" always appears. I have paid for two! What is going on? This is very lousy customer service!!!
I also tried actually reaching customer service, which is impossible! So I am here.

LarryGI wrote:
that is not what your wordl plans said.it said it was good for landlines or mobiles
Hello.
It says:
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Travel in Japan with Unlimited World

Travelling in Japan with Skype unlimited world. Can I use it to text and call from Japan to the US for free ?

lou2130 wrote:
Travelling in Japan with Skype unlimited world. Can I use it to text and call from Japan to the US for free ?
Hello and welcome to the Skype Community.
If your Unlimited World Subscription is current you can call free to and within the USA from anywhere in the world. Your location is irrelevant.Texting is not included in any Subscription. For that you require credit. Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Do I need Premium with Unlimited World if I only c...

I use my skype account to call the Philippines (a landline) but this country is not included in the list associated with Unlimited World, so I purchase credits to pay for calls. Is there any other reason I need to keep my premium subscription, if all I want to do is continue to call the Philippines (with a few other US based skype colleagues).

you can visit the link pasted below, then enter Philippines in the search box, then check the results if the rates/offers there would satisfy your requirements -
http://www.skype.com/en/rates/
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Unlimited World subscription calling landline says...

I get a free voucher for Unlimited World 3 minutes and is activited. I tried to call the australia landline number but it says no credit (Insufficient credit - Add a little Skype Credit to your account to call mobiles and landlines at great low rates)
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?

Johnsir wrote:
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?
Hello and welcome to the Skype Community.
No you don't. Your account shows that you haven't made any call attempts.
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium unlimited world subscription

I bought the skype premium with unlimited world, took my money and I cant even call Mexico. How can this be fixed?

Hi,
Mexico is not included in your offer.
Please see my answer: http://community.skype.com/t5/Subscriptions/Unlimited-world-settings/td-p/1406615
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Urgent HELP with Unlimited World subscription rene...

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