Urgent help - Xtra and new firmware probl

After trying to get my Xtra to work with my new vista P.C i discovered that i needed to upgrade the firmware.
so after reading that it deletes the contents of the Xtras HDd ( formats it) i backed up everything and then downlaoded the firmware, and ran the upgrade.
and then it all came to a stop, a windows mnessage came on screen about transfering files using windows media player or take no action, i left this message alone then my Xtra re-booted as advised on screen, and now its stuck at
Rescue mode v.3, with all the usual options, most of which end with 'Firmware error' Before returning to the rescue screen.
The firmware upgrade only tells me that the player is not conected.
the big bigf problem is thatr i need the player to work for tommorow. ( UK time is now 0:45pm, i ned it working by 2:00 am)
help.Message Edited by Rich_T on 05--200702:49 PM

Rich T?I had this problem and the only way to sort is to:?Uninstall WMPGo in and uninstall WMP that is still showing.Remove all creative installations.Uninstall the driver through device manager\hardware\uninstall driver.Disconnect mp3 player.Reboot PCReconnect mp3 playerReinstall firmware. This worked for me, so hopefull it will work for you?

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