Urgent helpt! Torch 9800 initiating "wiping" after password issues

I bought a 32 GB Playbook 2.0 last night and have been trying to get things set up. Today, I was attempting to set up the Blackberry Bridge app. I was on the website on my computer and attempted to connect the Torch. My device password I use for my Torch would not be accepted on the computer, even though it was on the device itself. I disconnected the device and uninstalled the Bridge app, as that is one of the suggested fixes in app world. The device then needed a restart; when it restarted it asked for the password, which I entered. It gave an error message and said it was wiping device! I pulled the battery and don't know what to do now. I really do not want my Blackberry wiped (assuming that is as dire of an event as it sounds to be...). How do I stop this wiping? I am afraid to put the battery back in; I need my blackberry for medical reasons!
Thanks in advance.

Sorry, you cant undo a wipe
I think you were typing in a number (easier to remember) when actually it was a letter. alt key has to be pressed for a number on device.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Similar Messages

BlackBerry Torch 9800 - Text distortion after font changes

Hi guys...
I was playing around with the fonts on my Torch last night. After a few font changes, my text became distorted and pixelized. It looks awful!!
I heard this is a problem with OS6??
Will a theme change possibly help?
Please help!!

Hello,
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Torch 9800 completely wiped during update

When I plugged my phone into the computer to charge, an update came up on bb desktop manager - to update to the 6.0 Bundle 2467 - and I began the update. After a few minutes i realized that I should back up my phone before updating but bb desktop wouldn't let me - it said that IT needed to update. So the device software update paused until the desktop update was complete. When it was finished, the device update continued...and I didn't back up.
Somewhere in the middle of the update (after about a half hour) the phone blinked , there was a funny "beep" and a message came up that the update could not continue. The phone had rebooted but was stuck at about 65%.   I let it sit for a few minutes, still not moving. Pulled the battery, let it sit for a few minutes like that and re-inserted. Started to reboot, then stalled again at the same spot. Pulled the battery after another few minutes and waited about 15 minutes.
When I put the battery back in, the phone quickly booted up completely...but because the updater stalled mid-update EVERYTHING is lost! Contacts, Calendar, Memos.
Is there ANY way at all to recover anything?? Or is all my data lost somewhere in cyberspace?!?!?!
*There is a small file, about 5MB called Blackberry Contacts so I thought I could sync the files from there, but I don't know how!
Can anyone help? Really aggravated about this...
Solved!
Go to Solution.

Hi and Welcome to the Community!
First, let's be sure your BB is functioning correctly and with the proper OS. Is it? From what you have said, I cannot tell for sure. If it's not functioning correctly, then you may want to reload your OS again cleanly, just to be sure. Don't worry about any data on your BB...it's already gone from there now (based on what you've said).
For your data, the Desktop Software should have performed a backup during the update process...sometimes, you are offered the chance to defeat that...hopefully you did not. In any event, search your computer for files with extension of IPD and/or BBB (depending on the version of the Desktop Software you are using)...those are the files that would have been created on your computer when the update process performed the backup. Look at the date/time those files were created...any created around the time you were doing the update are candidates from which to perform a restore to your BB.
Otherwise, if you had availed yourself of the free BB Protect app, your data is indeed "in the cloud" available for you to restore.
Further, if you've been using a desktop organizer (e.g., Outlook), then that as well should contain your data.
Beyond that, if you have none of those, then you have indeed now experienced data loss, which is sad indeed.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

TORCH 9800 " How to stop the DATA Wiping due to Problems with Password Input "

PHONE TYPE:
Torch 9800 (1256)
PROBLEM:
On Friday, April 5th ... after several attempts of inputting my screen password I was constantly told by the 9800 that the wrong password was being attempted; which I know I did input the right PW . [ I believe that one key pertaining to the PW string is faulty and therefore not accepting the right character ] . When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again. This time after attempting what I believe was 9 times I suffered a "OMG" (Oh My God) situation where-in I believe the screen indicated to me that information would be erased; at that point I saw a progressive bar appear on the screen with the word "WIPING" and I immediately opened the back of the phone and removed the battery to stop the wipe at 40%.
One hour+ later I inserted the battery back into the 9800 and once again the data wipe bar appeared on the screen and I pulled the battery to halt the wipe at 20%.
I went to the Blackberry Official web site and sought out any solutions to stopping the data wipe in the Torch 9800 manuals and other service areas and there was no mention of the data wipe. I sought out other web sites for solutions and there was none... I also referenced a number of Black Berry forums and found that there where mentions of the same issue I was experiencing BUT no solutions.
I then pulled my sim card and inserted it into another Torch 9800 I maintain as a backup and when I went to my Mac Book Pro to connect the alternate 9800 and transfer data to it from the Blackbery desktop manager I was told their was a system failure. I attempted several times to in the dialogue box to copy data and settings from another device and again a system failure appeared. I again went to BB Torch Forums and found out that there have been a number of issues with Apple Macs and back up and transfers of data to Torch 9800 .
On Saturday I contacted Telstra Mobile Technical support and was connected to a Black Berry technical solution specialist who after referring to their BB manual and speaking to colleagues informed me that they saw NO work around solution.
I am therefore appealing to Blackberry wisemen & women to inform me if there is a solution to either obtain my backup data from my Mac and or to halt the Torch 9800 from wiping out my data if I have been able to pull the battery from the device. I have been user of Blackberry devices from the pagers of 1999 and have owned and operated over 14 BBs since along with my wife who is now on her first.
I am looking forward to your reply.
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
Professor Kenneth Morgan

Hi canadagoose
Welcome to BlackBerry Support Forums
Sorry to hear that you're experincing such issues !
canadagoose wrote:
When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again.
But this situation happens when you enter wrong password for your BlackBerry ID , but not with device password that a user set in his device :
KB24157 : BlackBerry ID lockout behaviour .
As you're an old user as you mentioned in your post , I think you will agree that BlackBerry are the most secure devices available , if we enter wrong password to many times ( By default 10 times ) then it will initiate a wipe process , which you cannot stop my any mean.
Sorry to say but there is no way or any workaround available to stop a device wipe after it is initiated .
Reading your backup issue , have you ever done a full backup or a custom backup which atleast include your address book ! If you have it then after a wipe you can restore it from those backup files.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

PLZ HELP: BB TORCH 9800: not able to start ,keep on rebooting after 70% booting. plzzz.. its urgent.

Hi,
i m using bb torch 9800,i installed viber app from bbworld .During instalation, it automaticaly went for restart.n till now it is rebooting everytime after every70% complition. its just like a do loop.
1.i removed battery so many times kept back..but no way.
2.i tried to start with safe mode for rebooting,but that also doesn't work.
3.charged battery fully ,then inserted,stilll same condition.
what to do? no way .i tried my best with these ideas what i got here on this foram,but didnt work.thats why i m writing seperately..PLZ HELP ,I M HELPLESS FROM LAST 7 DAYS...

sorry bout the delay you can follow these instructions
How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Email Setup Torch 9800 Username Password

Hi, I'm using a BB Torch 9800, basically I changed my email password recently and now need to change the settings on my BB. However when I tried to go to settings to change my email account settings, its asking for login? It not my email account or BB ID login as I tried to register to that and that didn't work. Then I think its the BB account (which is different from BB ID... so confusing...) So I tried register that but doesn't seem to allow me to do so.... Any suggestions would be appreciate it! Alternatively, should I wipe all the info and start again? Many thanks!Maria

Hi all; still trying to set up emails on my Torch.
Using a Curve it is fine.
Pull the 3 SIM and put into the Torch.
Boots up fine.
Phone works fine.
Email setup > enter username ( my main email address ************@aol.com ) > enter password ******
BB throws up ! message says username invalid - must contain at least 4 characters.
HELP PLEASE!!
e
Fair winds and kind landfalls

Problem after installing new software on torch 9800

Hi,
after installing the new software version 6.0 Bundle 3159 my blackberry tells me that:
uncaughtexceptation:
Application
net_rim_bb_nabsync_114(261) is not responding;
process terminated
but also there is an e-mail that doesn't work when I wan´t to open it fist of all it doesn't open then suddenly the screen turns white and it tells me something and below it there is a button to reset. If I click on the button the phone restarts

Friend should do an update again your team blackberry.
Remember to make a backup with Desktop Manager and the BlackBerry protect
Having BBSack to apply wipe, factory reset wipe more, following which you do a software update via Loader.
Software For BlackBerry® Torch™ 9800 smartphone
BlackBerry Handheld Software v6.0.0.3170 (Multilanguage)
Package Version: 6.0.0.3170
Consisting of:
Applications: 6.0.0.756
Software Platform: 6.6.0.252
File name: 9800M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain.exe
File size: 171.22MB
https://swdownloads.blackberry.com/Downloads/entry.do?code=15D4E891D784977CACBFCBB00C48F133
Regards.
Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **
@gutijose14
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

My Blackberry Torch 9800 smartphones OS got wiped

Yesterday i tried to update my torch 9800 to the latest OS. After downloading the OS through Blackberry Desktop Software my phone got rebooted and after getting on a message is shown saying " Error 507. Reload Software . For further information, please visit www.blackberry.com/507" . I tried installing the OS againg through the Desktop Software , but it is showing a message " an eror has occured while downloading software for your device. Please verify your internet connection or try againg later". What should i do to get the OS back ? Please help .

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

My Torch 9800 will no longer sync after 6.0 Bundle upgrade

My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync.
It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID"
"An error occured during an attempt to access a device database record.
PLEASE HELP... I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...

Hello harvinj,
Welcome to the forums.
Have a look at the two below article which may help you out with your issue.
"Synchronization Error. An error has occurred during an attempt to update a device database record" ...
BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device dat...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

AW version 4.3.0.26 installation story on a Torch 9800

This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem connecting desktop manager with torch 9800

I have a lot of difficulties with my BB Torch 9800, since I forgot my password (for desktop manager).
Can't connect neither BB Protect to save data nor browse with Google search.
Could somebody help me solve this?
Thanks

Hi and Welcome to the Community!
You've got a lot of inter-related and separate issues all mixed up in there. Can you perhaps separate them and provide adequate details of each so that we can perhaps understand and help you?
For example, the Desktop Software password is the exact same one that you use to unlock your BB after you either have caused it to password lock or enough time has passed that it has auto-locked. But that password is totally irrelevant to everything else you've mentioned...and you really need to figure that one out first, as without it, you cannot even use your BB for the other things at all.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BB Torch 9800 AT&T unlocked to Bell

Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie

jacquied777 wrote:
Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie
Hello jacquied777,
Try refreshing your service book with Bell SIM on it. See this article:
How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
Thanks.
Good luck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
Go to Solution.

Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

How can i find out serial no of torch 9800 without the phone.

How do I find out serial no of my torch 9800 without the physical phone ( is it in the packaging to the brand new phone?) so that I can report it being stolen and alert anyone buying a stolen hanset in 2nd hand Market. Who should I report it having been stolen after repotted it having been stolen to the police.

Your cell carrier would have a record of it. They might even blacklist the phone so nobody else can use it.
Give them a call to see what they will do for you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

TORCH 9800 - Calendar and Contacts no longer syncing with Google

Hi. I got my Torch 9800 (software version 6.0) in April and up until a couple of weeks ago, no problem syncing two-ways with Google calendar and contacts. For some reason, sometime over the past two weeks they have stopped syncing. I still receive Gmail on my Torch, no problem. Strangely, if I am sent an invitation for an event on my Google calendar, it still shows up on my device AND my Torch, However it does not sync if I create it myself, in either direction (if I create on the device, it does not show on Google calendar, and vice versa). It is set to sync wirelessly. PLEASE HELP!!!! The calendar is the main reason I even have a BlackBerry!! TIA.

I have almost the same problem since I upgraded to 6.0 B2647. If the invitation is sent to me from someone else and I get it as an email, I can accept the meeting request and it is added to my BB but it is still not added to my gmail calendar. I have 8 accounts synched with my BB, 4 of them gmail accounts, 2 of them have gmail calendars.
I just got off the phone with Rogers BlackBerry support where I was told that I should backout the upgrade and the tech support guy (Peter) was unable to tell me what version I should go back to. BB DTM knows though but I'm reluctant to go back.
It was a Rogers specific upgrade! The upgrade itself went badly. I couldn't upgrade wirelessly and when I did the upgrade using DTM the software upgraded but the restore failed. I was able to restore some of my information (password keeper - thank goodness!) but I lost a number of updated address book entries and have had to reenter them manually as people contact me (or I call them if I know their number).
I worked for RIM for 10+ years and this is one of the worst upgrades I've had and I used to run early pre-release versions all the time.
I've tried:
-- turning off wireless calendar sync and then turning it back on.
-- deleting the account from my bb and readding it
-- changing the default account to my gmail account for calendar and contacts and email
Nothing has worked so far, especially talking to the Rogers rep!

Urgent helpt! Torch 9800 initiating "wiping" after password issues

Similar Messages

Maybe you are looking for