[Urgent] Need help to recover licensed users

Dear all,
Our customer bought B1 2005 A with the license of 2 professional user and 1 CRM user. We assigned a license for only user named "manager" and did not create any users until now. Now we created 2 users more and used License Administration to assign other licenses to new users but not available (availalble licenses are 0 in total number of 3). We tried to re-install SBO and import the license key again but still can not get other licenses from the system. (Customer has only 1 DB).
( License key info:
Released Modules:                             User Limit   Valid to
CRM Sales User (Standalone)                              1 31.12.9999
Software Development Kit - Implementation Vers       99999 31.12.9999
SDK Tools                                            99999 31.12.9999
SAP AddOns                                           99999 31.12.9999
Compatibility License for AddOns                     99999 15.01.2008
Professional User                                        2 31.12.9999
Please hepl me solve this problem.
Many thanks.
Doan.

Hello,
I dont think you need to re-install SAP Business One. Simply delete the <b>B1LicenseFile.txt</b> in the license folder (default is <i>C:\Program Files\SAP\SAP Business One ServerTools\License</i>).
Make sure no one is loggged in to SBO and also, stop the License service before deleting the file. Once you have deleted the license file, download the same license from the Channel Partner Portal or use the old license file that you had downloaded from the portal initially and install it the regular way.
This should take care of the issue that you are facing. Atleast it took care of mine!
Regards,
Gyanesh Rupani

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DEBUG | wrapper | 2013/01/16 20:33:12 | wrapperStopProcess(0) called.
DEBUG | wrapper | 2013/01/16 20:33:12 | Sending stop signal to JVM
DEBUG | wrapperp | 2013/01/16 20:33:12 | send a packet STOP : NULL
INFO | jvm 1 | 2013/01/16 20:33:12 | Received a packet STOP :
INFO | jvm 1 | 2013/01/16 20:33:13 | Thread, Wrapper-Shutdown-Hook, handling the shutdown process.
INFO | jvm 1 | 2013/01/16 20:33:13 | calling listener.stop()
INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: stop(0)
INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: invoking stop main method
INFO | jvm 1 | 2013/01/16 20:33:13 | Initiating LDAP server stop sequence...
INFO | jvm 1 | 2013/01/16 20:33:13 | LDAP server stop sequence failed:java.net.ConnectException: Connection refused
ERROR | wrapper | 2013/01/16 20:33:46 | Shutdown failed: Timed out waiting for signal from JVM.
ERROR | wrapper | 2013/01/16 20:33:46 | JVM did not exit on request, terminated
INFO | wrapper | 2013/01/16 20:33:47 | JVM exited on its own while waiting to kill the application.
DEBUG | wrapper | 2013/01/16 20:33:47 | Signal trapped. Details:
DEBUG | wrapper | 2013/01/16 20:33:47 | signal number=18 (SIGCHLD), source="unknown"
DEBUG | wrapper | 2013/01/16 20:33:47 | Received SIGCHLD, checking JVM process status.
STATUS | wrapper | 2013/01/16 20:33:47 | JVM exited in response to signal SIGKILL (9).
DEBUG | wrapper | 2013/01/16 20:33:47 | JVM process exited with a code of 1, setting the wrapper exit code to 1.
DEBUG | wrapperp | 2013/01/16 20:33:47 | server listening on port 32010.
STATUS | wrapper | 2013/01/16 20:33:47 | <-- Wrapper Stopped
Edited by: 982366 on Jan 16, 2013 9:21 PM

Dear Satish,
My email adds is : [email protected]
Do u have any MSN or Yahoo Messenger, so you could guide me in real-time.
I'm in Indonesia and my internet connection was extremly slow.
I need to wait for 12 Hrs just to donwload the EXE. zip. And another 1 hours with failure installment process.
I've told in the forum about my progress and still having difficulty to connect to the SQLPLUS in path.
My aim is to get install iSQLPlus.
I'm not urging you to assist me, just when you feel[b] free and happy, you can mail me back or chat online with me by providing me you messenger address.
Thank you very much in advance for your geneoursity bow
Warmest rgds,
Harry.-

[Urgent] Need help to recover licensed users

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