Urgent : Not able to replicate customer from R/3 to CRM system.

Question

Hi All,
I am performing the following steps in the testing system.
1. Defining the request through the t-code R3AR2.
2. Starting the request through the t-code R3AR4.
After the above steps, I do not see any BDoc being generated (t-code SMW01) and when I check the request status (t-code R3AR3), it is in status 'Running'.  This is the status of the request even after 2 days.
The same works fine in production system and an BDoc gets generated immediately.
Can someone please let me know what could be the problem. This is very urgent.
Regards,
Madhu

Answer 1

Hi,
   Do you have a filter in the adapter object
CUSTOMER
in the test system? That may be the reason of the Bdoc not getting created.
Otherwise,
1. you need to debug the R/3 extract module to see if data is being extracted.
2. If yes, you can deregister the CRM inbound queue
R3AR*
queue in
SMQR
to see if there is a queue entry. This will mean that a Bdoc is already created.
Hope this helps! Reward if its useful.
Regards,
Sudipta.