URGENT - Part is needed for HP6110xi All-In-One

I am unable to locate a new "latch cover door" that covers and holds the printer cartridge in place. The small 'tab' has broken off of the front of this "latch cover door" and am unable to close the door such that it stays closed. Can anyone help with this issue with a part number or help me locate a replacement part please?

There is no cartridge expiration on the Officejet 6110 that would cause it to stop printing in color. The end of warranty date (as shown here) is simply the end of warranty, the cartridge may continue to be used after that date.
There are a few things to check: what happens when you select a color copy? Are there any error messages? Does the printer go through the motions of printing but with a blank page?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Need help . Bought original HP 21b ink for F370 all in one printer , its not printing

Hi ,
Need help . Bought original HP 21b ink for F370 all in one printer , its not printing at all .Kindly mail at [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]
. Thanks .

Hello @Bn23 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, when you print, does a blank page come out, or does no paper feed through the printer? Is there any errors that come up?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Looking for basic driver for psc all in one 2175 for XP 32 bit. Thank you

looking for basic driver for psc all in one 2175 for XP 32 bit. Thank you Dont need all the photo suite stuff,just basic scan and print.
Thanks

Hi @RUkiddingme
You can download the full feature software and driver, and only install the basic driver. In the installation you should see the option for custom software. Here is the link to download the software; rw2_021_w02_enu.exe
Please let me know if this resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Not able to install scanner part of 'HP PSC 1410 all-in-one'[SOLVED]

Despite trying instructions in the wiki, checking earlier reports of this problem on the forum and trying on reports from google, I am not able to install the scanner part of 'HP PSC 1410 all-in-one'. The command 'sane-find-scanner' finds it but 'scanimage -L' does not. Also xsane and simple-scan program do not find it. Any help will be appreciated.
(I also tried these entries in the udev sane rules:
ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="4d11", MODE="0664", GROUP="scanner", ENV{libsane_matched}="yes"
"SUBSYSTEM=="usb_device", ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="4d11", PROGRAM="/bin/sh -c 'K=%k; K=$${K#usbdev}; printf bus/usb/%%03i/%%03i $${K%%%%.*} $${K#*.}'", NAME="%c", MODE="0666", GROUP="scanner", ENV{libsane_matched}="yes"
but they do not work).
Some previous threads:
https://bbs.archlinux.org/viewtopic.php?id=107474
https://bbs.archlinux.org/viewtopic.php?id=65431
Not able to install sane-dev from AUR; 'makepkg -s' gives error:
==> WARNING: Cannot find the git binary required to determine latest git revision.
Last edited by rnarch (2012-03-28 05:05:09)

Git was not installed. So I installed it and ran 'makepkg -s' again. It ended with following error:
installing saned.conf in /etc/sane.d/saned.conf...
installing dll.conf in /etc/sane.d/dll.conf...
for dir in artec_eplus48u gt68xx snapscan epjitsu ; do \
/bin/sh ../mkinstalldirs /home/sane-dev/pkg/usr/share/sane/${dir} ; \
done
mkdir -p -- /home/sane-dev/pkg/usr/share/sane/artec_eplus48u
mkdir -p -- /home/sane-dev/pkg/usr/share/sane/gt68xx
mkdir -p -- /home/sane-dev/pkg/usr/share/sane/snapscan
mkdir -p -- /home/sane-dev/pkg/usr/share/sane/epjitsu
/bin/sh ../mkinstalldirs -m 775 -g uucp /home/sane-dev/pkg/var/lock/sane
Usage: mkinstalldirs [-h] [--help] [--version] [-m MODE] DIR ...
Create each directory DIR (with mode MODE, if specified), including all
leading file name components.
Report bugs to <[email protected]>.
make[4]: *** [install-lockpath] Error 1
make[4]: Leaving directory `/home/sane-dev/src/sane-backends/backend'
make[3]: *** [install-data-am] Error 2
make[3]: Leaving directory `/home/sane-dev/src/sane-backends/backend'
make[2]: *** [install-am] Error 2
make[2]: Leaving directory `/home/sane-dev/src/sane-backends/backend'
make[1]: *** [install] Error 2
make[1]: Leaving directory `/home/sane-dev/src/sane-backends/backend'
make: *** [install-recursive] Error 1
==> ERROR: A failure occurred in build().
Aborting...
Please note the line: Report bugs to <[email protected]>. Is it a bug? Sane-dev was successfully installed by others, eg: https://bbs.archlinux.org/viewtopic.php?id=65431
Last edited by rnarch (2012-03-26 01:11:57)

Looking for a for an all-in-one printer that is compatible with greeting card programs...

looking for a for an all-in-one printer that is compatible with greeting card programs...my original one was an HP PSC 1510...replaced it with a Deskjet 1050 & it does not work...any suggestions?

I bought an epson xp650 a couple of months ago and cannot fault it. It does everything I require and it is the wifi model so I can print directly from my ipad/iphone. Not sure if you are asking about the colour of the unit or just to be able to print black and white, Obviously all printers will print black and white but just to give you a little more info the printer I bought is the white version and it looks really nice sat next to my imac 27''
Hope this helps.

Any suggestions for an all-in-one "cable modem router print server" (N)

any suggestions for an all-in-one "cable modem router print server" (N)?

If that's a problem with your cable company, change the company.
If your cable company is not able to provide you with a cable modem which gets you full performance for their service why would you bother with that company or try to make it better than them?
If you subscribe to a 100 Mbit/s service they must be able to provide you with a modem that does 100 Mbit/s and be able to demonstrate you 100 Mbit/s on your cable.
If they are unable to provide you with a modem which does 100 Mbit/s and thus cannot demonstrate that the service they have installed in fact can do 100 Mbit/s but only give you a 50 Mbit/s because that's the best they have, why bother buying yourself a better modem to find out whether or not their service does what it promises or not??
In addition, an integrated device won't get you better performance. On the contrary, consumer devices are generally single CPU (and core) devices. It's usually running some Linux or similar. If a single process gets overloaded it can drag down the performance of the whole device. For instance, let's say there is a bug in the print server software of the router. You print something and it hangs and the print server process on the router runs wild. Now the CPU is fully loaded and the routing performance will go down. If there is a bug in the routing software it will bring down the whole device and you can't even print.
You'll get the best performance if you use dedicated devices because then one device cannot overload another. Get a modem. Get a wireless ethernet router. Get a printer with integrated print server. That's far better.
It's like the all-purpose audio device compared to components...

Photo Tray Parts Repair, C6180 Q818A Photosmart All-In-One Printer Scanner

Something must be missing in the front of the photo tray on my All-In-One C6180 Q818A Printer, and I cannot find a parts breakdown on this. (I've liked buying HP products because of ease in finding such parts breakdowns, i.e. laptops, showing how to disassemble and repair, with part numbers.)
When I insert photo paper, there is not a "stop" when pushing paper forward, like there used to be. Looking closely, with a flashlight, there is nothing to stop the paper from sliding all the way forward and then downward on to the regular printing paper in the lower tray.
I'm guessing something is missing, or something has not moved to create a "stop" when the upper photo tray is pulled back?
Can anyone tell me what is missing and/or what I need to order to fix this? Is there an on-line viewable parts breakdown for these paper trays? Thank you.

Hi functionless,
Welcome to the HP forums!
I'm sorry to hear you haven't been able to edit your photos on your Photosmart C6150 recently but I will absolutely do my best to lend a hand to help out
Would I be safe to assume the printer's screen only goes completely black when trying to edit a photo? If you try anything else on the printer (say a copy, a test page, or navigating the Setup menu) do you get the same screen at any time?
Is the printer plugged directly to a wall outlet? If not, please move it to one.
Do you have to unplug the printer, or turn it off, to get it back to a regular screen?
Did you notice any changes or anything prior to this happening?
Once I hear back from you I will certainly offer some suggestions for you to try
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Looking for new All in One. Is Officejet as good as Photosmart? Please recommend an All in One.

I have the HP Photosmart C7180 All in One that's a few years old and is starting to give me a lot of errors (mostly ink level errors). I'm thinking about replacing it, because I want one that doesn't use as much ink -- and one that has a bigger scanner bed (at least 11 x 14 or bigger). I'm a budding artist and I want to have the ability to scan in my drawings.
However, I do print a few photos now and then. Does anyone know if Officejets will print decent pictures?
Please recommend an All in One (the newer the better) for my needs.

Thanks! It sounds like a potential nightmare. Does
anyone have a different experience? I'm not
committed to an all-in-one, but it does save space.
If you're willing to take time and effort into the process, HP's MFDs and Brother's MFDs work... mostly. HP has even improved their drivers. It took 'em long enough.
No, I repeat, no MFD I've ever seen has been trouble-free, Mac or Windows. That includes Epson, Canon, HP, Brother, and (ugggh!) Lexmark devices. They all give problems. Not necessarily the same problems, but problems. HPs and Brothers give the least trouble with Epson a close third... but YMMV. I know people who swear by Canon, while in my personal experience Canon devices have been... not so good. But it was a limited sample, and maybe I had lemons.
Most MFDs (that is, everyone but Brother) don't easily do networking unless it's a Specific Feature™. My HP PSC1350, for instance, does not believe that such a thing as a network exists, and is that way if connected to Macs or Windows machines. I can make it visible over the network, but it's a pain.
If you want wireless network printing, get a wireless router (hint: Apple sells something called an AirPort Base Station) or access point which has a USB port and supports putting printers on the network. Note that you'll likely not be able to scan over the network.
There are network MFDs; HP makes some. They're expensive. The OfficeJet 74xx is $500, and it's the cheap HP network MFD. I do NOT own one, so I have no idea how well they work, other than they're HPs... which means that the hardware will probably be excellent, and the software dreck.

Recommendations for printer/all in one for use with 10.9+? Help!

Does anyone have recommendations for a printer/all-in-one that will work with Mavericks? Monochrome (b&w) laser printer/all-in-one preferred. This is for a small office (5-8 people). Frequent pdf printing and 30+ page documents.
Right now I'm looking at Brother MFC-7860DW (might need something with a larger capacity), Brother MFC-8710DW, Epson WorkForce WF-M1030 (again, may need something w/ larger capacity), and Canon Laser imageCLASS MF4770n or Canon Laser imageCLASS MF4890dw. Also have looked at Canon imageCLASS MF6160dw but reviews are iffy. Any suggestions would be greatly appreciated!!

Thanks for your help and input, diggernyc. If I was going to say that my question had been answered I certainly would have chosen your response and not my own. It seems silly that you can't undo marking a post as "solved".
If anyone has suggestions, they are still appreciated. Thanks!

I downloaded the software for my All in One B-209-a printer on my HP G72 Windows 7 64 bit notebook

I downloaded and then uninstalled the software and drivers for my Photosmart Plus M-209a per support instructions I know 25 times. When I go the Start then All Programs and click on HP I can't find the printer or the Solution Center.
I checked Devices an Printers and the printer is there and checked off. I'm trying to open the Solution Center and get this message saying that the software download was wasn't completed.
I know I downloaded and then uninstalled the software and drivers for my Photosmart Plus M-209a per support instructions, I know 25 times.
Need Help.
HP 72-B60 Notebook Windows 7 1st Edition and Photosmart Plus M-209a All in one. I've been working on these for 4 days. 2 hours here 4 hours there and so on.. I'm stumped.

I suggest trying to download via a browser other than the one you used.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Where to Order 64-bit Win 7 Installation Disk for 1315xi All in One, and Is there a Full Feature Dwnload for While I'm Waiting for Shipment?

Switching from XP Home 32 bit) to 64-bit Windows 7, they only installed the very BASIC version of 1315xi All in One. I need Full
Feature software, including Solution Center, Image Zone if it is still being used, and whatever. I'm an elderly person with rather low vision. May I have links for these two needs? Thank you very much.

AE
I suggest you contact HP for the driver.
1-I cant pick the driver for you because I am unsure if you are 32 bit or 64. Simply use the pull down
here
2-Solution center is something you will have to find (sorry). This is the overall product page
Link
Wanikiya and Dyami--Team Zigzag

Usb for 1510 all-in-one printer causing problems with it accepting print jobs

I am having trouble downloading the driver for a 1512 all-in-one printer. It was working for about a week and it is not working now. I loaded the suggested driver 1510 all-in-one driver but when I get to plugging in the usb from my Windows 7 laptop to the printer, it does not feel it is connected. I can print items that I scan but am puzzled how it will not print. The only thing I have deduced is I need a new usb cable. I bought on ebay as I've always had good luck with hp products.
Sparky325

I decided that in spite of the fact that it had previously printed, I got another USB cord and used that and then the printer worked. The one I received with the printer must have been too loose to make a connection. This one feels snug when i need to print from my laptop. Thanks for your help. Sparky 325

Looking for an All-In-One Printer Rec. with Mac

Hello,
I'm looking for a Color Laser All-In-One printer, with ADF and Networking capability for under $600. Any recommendations of printers that work well with Mac? I know the HP's are good, but my concern is with their software. I've had nightmare experiences with them.
Thanks!

Bought the HP Color LaserJet 1312nfi for 399.99.

Where are the drivers for dell all in one B2375dfw

printer cuts off the wording at the top of each page, i have a mac1 osx system with a dell B2375dfw all in one printer

Note, Mavericks is not a Classic operating system. Classic refers to Apple's operating systems 13 years ago. I've asked this thread be moved. If the new Dell doesn't work, refer to this set of links for compatible printers:
http://support.apple.com/kb/HT3669
Apple provides updates to the printers on that link through these links by vendor:
HP, Ricoh, Canon, Epson, Brother,Lexmark, Samsung, and Fuji/Xerox

Cannot install HP Photosmart Solution Center for C410a All-In-One

Computer: Dell Inspiron 15R
O/S: Windows 8.1, 64-bit
Printer: HP Photosmart Premium Fax e-All-in-One Printer C410a
This computer had a version of the HP Solution Center successfully installed in the past, but we started having problems with the computer to the point where we lost all the Microsoft Office suite. After repairing/reinstalling that, I repaired all the other Programs in the Control Panel Unstall page. However, I decided to uninstall all HP software using the Control Panel Unstall Program. I rebooted the computer and attempted to reinstall the HP Solution Center by downloading the latest software from the HP website. The software will not reinstall.
When the installer screen appears, it has 3 buttons: Install, Readme, Exit.
When I hit "Install", a popup window indicates "The system cannot find the file specified."
So, I cancel out of it and hit "Readme". A different popup window appears indicates:
Windows cannot find
'C\Users\Karen\AppData\Local\Temp\7zS3838\setup\Readme\autorun.infla...\Readme.hml'
Make sure you typed the name correctly, and then try again.
I hit "Exit" and the installation window closes.
The "\Readme\autorun.infla...\Readme.hml" message bothered me so I looked into the 7zS3838 directory. There I found the Autorun setup information file. Under the "[LaunchPad.Main.Btn2]" section is a line:
TargetPath=.\setup\Readme\%lang%\Readme.html. It seems to me the "%lang%" parameter is messed up somehow being set to some version of "autorun.infla". If "%lang%" is corupted, it seems likely that other parameters are corrupted as well indicated by the error message produced when hitting "Install".
I have tried running the Unstall_L4.bat. It seems to fail on a particular section, but then presses on to completion.
I have run a Disc Cleanup and rebooted the computer several time as well as tried this installation several times but to no avail.
I have tried installing using the PS_AIO_07_C410_140_408.exe software and it produces the same results as the Solution Center.
I even tried the original installation disc, but, when the installation screen appeared, there were no "Install" nor "Readme" buttons (only and "Exit" button).
I have looked at the log files for the Solution Center installation. It produced 12 log files: HPSLPSVC0000 - HPSLPSVC0010 and HPPIWLog. None of the HPSLPSVC log files show any errors. But, the HPPIWLog does. I'll post the as much log as I can at the end of this post. However, 2 failures stand out.
The first is:
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
The second is:
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
Well, other that the 2 errors from the log file, please let me know if you have any ideas on how the "%lang%" parameter could have been corrupted. I'm willing to dig into the registry if I have to.
Thanks in advance!
Ted
Here's the HPPIWLog:
( 3-21-2014 22:34:17:665 ):-------------- APPLICATION STARTUP --------------------
( 3-21-2014 22:34:17:665 ):Version :3.1.0.19
( 3-21-2014 22:34:17:665 )perating System : (64 Bit)
( 3-21-2014 22:34:17:665 ):-------------------------------------------------------
( 3-21-2014 22:34:18:134 )howing Invitation Screen..
( 3-21-2014 22:34:18:134 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:18:134 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:18:134 )et Aboutbox string..
( 3-21-2014 22:34:18:196 ):Window is set as foreground
( 3-21-2014 22:34:18:196 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 )howing Preparing Dialog..
( 3-21-2014 22:34:22:306 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:22:306 )et Aboutbox string..
( 3-21-2014 22:34:22:306 ):Window is set as foreground
( 3-21-2014 22:34:22:306 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:697 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:34:22:697 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:34:22:697 ):Call CoCreateInstance
( 3-21-2014 22:36:22:818 ):call ReregisterSLPService
( 3-21-2014 22:36:23:5 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:36:23:21 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:23:21 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:23:21 )et Aboutbox string..
( 3-21-2014 22:36:23:36 ):Window is set as foreground
( 3-21-2014 22:36:23:36 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:33:538 )et Aboutbox string..
( 3-21-2014 22:36:33:538 ):Window is set as foreground
( 3-21-2014 22:36:33:538 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:70 ):Thread Started..
( 3-21-2014 22:36:34:70 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:36:34:85 )LP Enumeartion.
( 3-21-2014 22:36:34:85 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:85 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:34:85 )et Aboutbox string..
( 3-21-2014 22:36:34:85 ):Window is set as foreground
( 3-21-2014 22:36:34:101 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:38:34:206 ):WMI Enumeartion.
( 3-21-2014 22:38:35:472 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:38:35:472 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:38:36:831 ):Inside IsKarnakDevice Method
( 3-21-2014 22:38:36:831 )evice : HP Photosmart Prem C410 series
ModelNumber : CQ521A
( 3-21-2014 22:38:36:831 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:38:38:347 ):Inside CheckForSoftware Method..
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:38:38:347 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:38:38:347 ):Call CoCreateInstance
( 3-21-2014 22:40:38:425 ):call ReregisterSLPService
( 3-21-2014 22:40:38:487 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:40:38:487 ):ModelNumber : CQ521A
( 3-21-2014 22:40:38:487 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:40:38:487 ):Thread Terminated.!!
( 3-21-2014 22:40:38:487 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:40:38:487 ):Number of Devices Enumerated : 0
( 3-21-2014 22:40:38:487 ):No devices Connected/Installed
( 3-21-2014 22:40:38:487 ):Current Screen Id : 3
( 3-21-2014 22:40:38:503 )howing USB Connection Dialog..
( 3-21-2014 22:40:38:503 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:503 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:38:503 )et Aboutbox string..
( 3-21-2014 22:40:38:519 ):Window is set as foreground
( 3-21-2014 22:40:38:519 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:519 ):Inside CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:38:519 ):Returns from CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:53:544 ):currentScreenId = ScreenIdNetworkDeviceSelect (2P)
( 3-21-2014 22:40:53:544 )howing Network Device Dialog..
( 3-21-2014 22:40:53:560 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:576 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:53:576 )et Aboutbox string..
( 3-21-2014 22:40:53:576 ):Window is set as foreground
( 3-21-2014 22:40:53:576 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:591 ):Inside NetWorkDialog : OnInitDialog()
( 3-21-2014 22:40:53:591 ):Calling NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:40:53:591 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:40:53:591 ):Call CoCreateInstance
( 3-21-2014 22:42:53:653 ):call ReregisterSLPService
( 3-21-2014 22:44:53:823 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:44:53:823 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:44:53:823 )et Aboutbox string..
( 3-21-2014 22:44:53:823 ):Window is set as foreground
( 3-21-2014 22:44:53:839 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:45:3:872 )et Aboutbox string..
( 3-21-2014 22:45:3:888 ):Window is set as foreground
( 3-21-2014 22:45:3:888 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:4:232 ):Calling sparkBL.GetLatestSoftwareAvailabilityMatrix From Network dialog
( 3-21-2014 22:45:4:232 ):Inside GetLatestSoftwareAvailabilityMatrix Method
( 3-21-2014 22:45:4:232 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:45:4:232 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:45:4:232 ):Call CoCreateInstance
( 3-21-2014 22:47:4:304 ):call ReregisterSLPService
( 3-21-2014 22:47:4:350 )LP Enumeartion.
( 3-21-2014 22:49:4:457 ):WMI Enumeartion.
( 3-21-2014 22:49:4:723 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:49:4:723 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 )et LatestSoftwareAvailabilityMatrix as devMap = m_DeviceSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 ):Returns from sparkBL.GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:738 ):Returns from NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:49:18:6 ):currentScreenId = ScreenIdNetworkDeviceSelect
( 3-21-2014 22:49:18:6 )et Re-enumeration Flag : True.
call GetDeviceSelectionScreenId
( 3-21-2014 22:49:18:6 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:18:6 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:49:18:6 ):Call CoCreateInstance
( 3-21-2014 22:51:18:57 ):call ReregisterSLPService
( 3-21-2014 22:51:18:167 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:51:18:182 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:18:182 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:18:182 )et Aboutbox string..
( 3-21-2014 22:51:18:198 ):Window is set as foreground
( 3-21-2014 22:51:18:198 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:247 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:262 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:262 )et Aboutbox string..
( 3-21-2014 22:51:28:278 ):Window is set as foreground
( 3-21-2014 22:51:28:278 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:590 ):Thread Started..
( 3-21-2014 22:51:28:590 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:51:28:590 )LP Enumeartion.
( 3-21-2014 22:51:28:606 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:606 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:606 )et Aboutbox string..
( 3-21-2014 22:51:28:622 ):Window is set as foreground
( 3-21-2014 22:51:28:622 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:53:28:710 ):WMI Enumeartion.
( 3-21-2014 22:53:28:961 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:53:28:976 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:53:29:148 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:53:29:148 ):Call CoCreateInstance
( 3-21-2014 22:55:29:206 ):call ReregisterSLPService
( 3-21-2014 22:55:29:252 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:252 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:252 ):Get Modelnumber of Network SLP Device..
( 3-21-2014 22:55:29:424 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:424 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 )evice Details..
Name : HP Photosmart Prem C410 series
PID : 0000
ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 ):Request send by PID
( 3-21-2014 22:55:29:440 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&Pid=0x0000&OS=Windows NT 6.2
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
( 3-21-2014 22:55:30:96 ):Failed to Parse Json Object.
( 3-21-2014 22:55:30:96 ):Failed to read webserver data using PID
( 3-21-2014 22:55:30:96 ):Request send by Friendlyname
( 3-21-2014 22:55:30:96 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:55:31:362 ):Inside CheckForSoftware Method..
( 3-21-2014 22:55:31:362 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:55:31:362 ):Insert device details to Matrix
( 3-21-2014 22:55:31:362 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:55:31:362 ):Thread Terminated.!!
( 3-21-2014 22:55:31:362 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:362 ):Number of Devices Enumerated : 1
( 3-21-2014 22:55:31:362 )evices Connected/Installed
( 3-21-2014 22:55:31:362 )howing Device Dialog..
( 3-21-2014 22:55:31:425 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:440 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:31:440 )et Aboutbox string..
( 3-21-2014 22:55:31:456 ):Window is set as foreground
( 3-21-2014 22:55:31:456 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:456 )evice Dialog :: OnInitiDialog()
( 3-21-2014 22:55:31:471 ):Calling EnumerateDevices(false)
( 3-21-2014 22:55:31:471 ):Returns from sparkBL-> GetSoftwareAvailabilityMatrix/ GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:471 ):m_listPrinters.DeleteAllItems()
( 3-21-2014 22:55:31:471 ):Number of Devices added to List : 1
( 3-21-2014 22:55:31:471 )evices added to List
( 3-21-2014 22:55:31:471 ):Returns from EnumerateDevices..
( 3-21-2014 22:55:31:471 )etReEnumerationFlag : True
( 3-21-2014 22:55:31:487 )evices Listed..
( 3-21-2014 22:55:31:487 ):m_listPrinters.SetSelectionMark(0).
( 3-21-2014 22:55:31:487 )et iDevNdx = m_listPrinters.GetSelectionMark().
( 3-21-2014 22:55:31:487 )elected device index, iDevNdx = 0
( 3-21-2014 22:55:31:487 )elected device index changed, Now iDevNdx = 0
( 3-21-2014 22:55:31:487 ):calling sparkBL.SetDeviceMatrix(m_DeviceSoftwareAvailabilityMap[iDevNdx])
( 3-21-2014 22:55:31:487 ):Returns from sparkBL.SetDeviceMatrix()
( 3-21-2014 22:55:31:487 ):Calling Updatestatus
( 3-21-2014 22:55:31:487 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:31:487 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:31:487 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:31:487 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:31:487 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:31:487 )evice Not Installed.!!
( 3-21-2014 22:55:31:487 ):No Bad devnode
( 3-21-2014 22:55:31:487 ):No Driver Issue
( 3-21-2014 22:55:31:503 )ort Issue Found.!!
( 3-21-2014 22:55:31:503 ):Missing Driver Issue.!!
( 3-21-2014 22:55:31:503 )rint Not Installed.!!!
( 3-21-2014 22:55:31:503 )can Not Installed.!!!
( 3-21-2014 22:55:31:503 )evice has FULL Solution
( 3-21-2014 22:55:31:503 ):Calling UpdateVidPid
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:31:503 )elected Device's PID : 0
( 3-21-2014 22:55:31:503 ):Calling UpdateModelNumber
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:31:503 ):Modelnumber : CQ521A
( 3-21-2014 22:55:31:518 )isable the sorting of devices in ListCrtl
( 3-21-2014 22:55:31:518 ):Returns from Device Dialog :: OnInitiDialog()
( 3-21-2014 22:55:38:285 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:285 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:285 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:285 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:285 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:285 )evice Not Installed.!!
( 3-21-2014 22:55:38:285 ):No Bad devnode
( 3-21-2014 22:55:38:285 ):No Driver Issue
( 3-21-2014 22:55:38:285 )ort Issue Found.!!
( 3-21-2014 22:55:38:285 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:285 )rint Not Installed.!!!
( 3-21-2014 22:55:38:285 )can Not Installed.!!!
( 3-21-2014 22:55:38:285 )evice has FULL Solution
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:301 )elected Device's PID : 0
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:301 ):Modelnumber : CQ521A
( 3-21-2014 22:55:38:426 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:426 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:426 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:426 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:426 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:426 )evice Not Installed.!!
( 3-21-2014 22:55:38:426 ):No Bad devnode
( 3-21-2014 22:55:38:426 ):No Driver Issue
( 3-21-2014 22:55:38:426 )ort Issue Found.!!
( 3-21-2014 22:55:38:426 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:426 )rint Not Installed.!!!
( 3-21-2014 22:55:38:426 )can Not Installed.!!!
( 3-21-2014 22:55:38:426 )evice has FULL Solution
( 3-21-2014 22:55:38:426 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:426 )elected Device's PID : 0
( 3-21-2014 22:55:38:442 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:442 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:115 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:47:115 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:47:115 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:47:115 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:47:115 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:115 )evice Not Installed.!!
( 3-21-2014 22:55:47:115 ):No Bad devnode
( 3-21-2014 22:55:47:115 ):No Driver Issue
( 3-21-2014 22:55:47:115 )ort Issue Found.!!
( 3-21-2014 22:55:47:115 ):Missing Driver Issue.!!
( 3-21-2014 22:55:47:115 )rint Not Installed.!!!
( 3-21-2014 22:55:47:115 )can Not Installed.!!!
( 3-21-2014 22:55:47:115 )evice has FULL Solution
( 3-21-2014 22:55:47:115 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:47:115 )elected Device's PID : 0
( 3-21-2014 22:55:47:130 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:47:130 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:146 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:146 ):FTP URL : ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 22:55:47:146 )howing Downloading Dialog..
( 3-21-2014 22:55:47:162 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:162 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:47:162 )et Aboutbox string..
( 3-21-2014 22:55:47:193 ):Window is set as foreground
( 3-21-2014 22:55:47:193 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:209 ):-------HPPIW SOLUTION DOWNLOAD INFO------
( 3-21-2014 22:55:47:209 )olution Download Link :ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 23:0:16:422 ):Running Processes :
( 3-21-2014 23:0:16:422 ):[System Process]
( 3-21-2014 23:0:16:422 )ystem
( 3-21-2014 23:0:16:422 ):smss.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):wininit.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):winlogon.exe
( 3-21-2014 23:0:16:422 ):services.exe
( 3-21-2014 23:0:16:422 ):lsass.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):dwm.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):RtkAudioService64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):spoolsv.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):armsvc.exe
( 3-21-2014 23:0:16:437 ):AERTSr64.exe
( 3-21-2014 23:0:16:437 ):AppleMobileDeviceService.exe
( 3-21-2014 23:0:16:437 ):AdminService.exe
( 3-21-2014 23:0:16:437 ):mDNSResponder.exe
( 3-21-2014 23:0:16:437 )fficeclicktorun.exe
( 3-21-2014 23:0:16:437 ):dasHost.exe
( 3-21-2014 23:0:16:437 ):HeciServer.exe
( 3-21-2014 23:0:16:437 ):McSvHost.exe
( 3-21-2014 23:0:16:437 ):mfevtps.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):RichVideo.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 )ocketCloudService.exe
( 3-21-2014 23:0:16:437 ):WyseRemoteAccess.exe
( 3-21-2014 23:0:16:453 ):McAPExe.exe
( 3-21-2014 23:0:16:453 ):mcshield.exe
( 3-21-2014 23:0:16:453 ):mfefire.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):taskhostex.exe
( 3-21-2014 23:0:16:453 )ynTPEnh.exe
( 3-21-2014 23:0:16:453 ):explorer.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler.exe
( 3-21-2014 23:0:16:453 ):TabTip.exe
( 3-21-2014 23:0:16:453 ):TabTip32.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler64.exe
( 3-21-2014 23:0:16:453 )earchIndexer.exe
( 3-21-2014 23:0:16:453 )kyDrive.exe
( 3-21-2014 23:0:16:453 ):WmiPrvSE.exe
( 3-21-2014 23:0:16:453 ):dllhost.exe
( 3-21-2014 23:0:16:453 )ettingSyncHost.exe
( 3-21-2014 23:0:16:468 ):BtvStack.exe
( 3-21-2014 23:0:16:468 ):ActivateDesktop.exe
( 3-21-2014 23:0:16:468 ):RtkNGUI64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 )ynTPHelper.exe
( 3-21-2014 23:0:16:468 ):igfxtray.exe
( 3-21-2014 23:0:16:468 ):igfxsrvc.exe
( 3-21-2014 23:0:16:468 ):hkcmd.exe
( 3-21-2014 23:0:16:468 ):igfxpers.exe
( 3-21-2014 23:0:16:468 ):quickset.exe
( 3-21-2014 23:0:16:468 )ellSystemDetect.exe
( 3-21-2014 23:0:16:468 )DVD10Serv.exe
( 3-21-2014 23:0:16:468 ):McUICnt.exe
( 3-21-2014 23:0:16:468 ):hppiw (9).exe
( 3-21-2014 23:0:16:468 ):hppiw.exe
( 3-21-2014 23:0:16:468 ):AbsoluteReminder.exe
( 3-21-2014 23:0:16:468 ):CLMLSvc_P2G8.exe
( 3-21-2014 23:0:16:468 ):IAStorIcon.exe
( 3-21-2014 23:0:16:468 ):IAStorDataMgrSvc.exe
( 3-21-2014 23:0:16:468 ):Jhi_service.exe
( 3-21-2014 23:0:16:484 ):WmiPrvSE.exe
(FYI - Could not post whole log due to the 50,000 character limit. No errors reported after this point)

Firstly, thanks for your suggestion. I appreciate it.
Secondly, sorry it took so long to get back to you. The computer is my wife's and she been quite busy with it so I haven't had the chance to test out your suggestion.
Unfortunately, your suggestion didn't work. I tried it multiple times with no luck.
Here's some additional data.
(1) As for the "ReadMe" issue (mentioned in the initial message), the "autorun.infla..." issue looks like the first "%" in the "%lang%" string is in fact the name of the file "autorun.inf". So when "%lang%" is being printed, "autorun.inf" is being substituted for the first "%", hence "autorun.infla...".
Not sure if that helps.
(2) I tried running HP Print and Scan Doctor and I saw something unusual. The initial page shows the following:
Product Connect Software Status
Prem C410,192.168.1.7 Network(192.168.1.5) Installed
Prem C410,192.168.1.7 Network(192.168.1.7) Installed
There is ony 1 printer hooked to the network. I searched through the registry and I did find instances of "192.168.1.5" and "192.168.1.7".
(3) I also tried using the various uninstallers under util\ccc.
L1: Completed with no issues.
L2: On step 10/12, a popup window indicates "Hp Installer Uninstaller has stopped working". I click "Close Program" and that's the end of the processing.
L3: Same as L2. But, after closing the program, a pop-up window asks "Are you sure you want to remove from your computer?" (FYI - No, I did not miss anything here. That is exactly as it is printed. There seems to be 2 spaces between "remove" and "your" as if a filename or program name should go here.) I click "Yes", eventually the screen indicates 100% complete and I click "OK". This sequence happens 3 more times (pop-up followed by a 100% complete screen). After the 4th time, a screen indicates the process is complete, I hit "Finish" and the computer automatically reboots.
L4: Exactly the same as L3.
At times when step 10/12 failed, the "Current Progress" will be stopped on "Software\Wow6432\Hewlett-Packard\" followed by other registry entries. I've searched through the registry and I can find only one entry that matches this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Hewlett-Packard. But, none of the entries that follow that on the "Current Progress" bar match any entries. (Ex: Software\Wow6432\Hewlett-Packard\DigitalImaging\CUE Settings. This key does not exist. There is a HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\CUE Settings, but not one tagged with the "Wow6432" entry.
Anyway, it looks like something has gone wrong with this computer's registry. I reluctant to start hacking away at the registry.
I could use some more suggestions.
Thanks!
Ted

URGENT - Part is needed for HP6110xi All-In-One

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