Urgent!  PCUI users getting SAP 500 Internal Error.

we are getting this error when trying to process returns:
<b>500 SAP Internal Server error</b>
<b>Error Message</b>: Document not found (<b>Type of Termination</b>: ERROR_MESSAGE_STATE)
More than half the reps get this message and this is seriously affecting work.
We have looked at sm21, and compared roles and profiles and have found nothing wrong.
Any advice?
Surya

No short dumps or messages in the server logs?
Check out transaction SMICM trace. You could try increasing the trace level if insufficient info is provided.

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    Pls don't forget to reward points and close the question if you find the answers useful.
    Eddy
    PS.
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