Urgent, please help, new Ipod 30 GB Video!!

Dear community,
I have a problem with a 30 GB new ipod video that I bought 6 weeks ago. I used it with no problems yesterday, and today when I started it, it is hanging forever with a dark screen and little small white box in the top left of the screen. When I connect it to the PC, it is recognized as a new hardware found, but cannot access the content.
Any recommendations please??
Thanks in advance.

Did you install the hardware drivers that came with your iPod onto your PC. That may help. It usually comes in a CD with the iPod.
I can't help with the iPod screen. If it continues...maybe you should call Apple at 1800-My-Apple or visit your local apple store.
Good Luck!

Similar Messages

  • Please Help - New Ipod

    Hi,
    I got an ipod with 30gb for Christmas - it came pre-loaded with 100 songs from the person who gave it to me. They created a playlist of all my favorite songs... which I love!!! However - when I come to hook it up to my pc/itunes it keeps asking me to delete everything on my ipod in order to put new songs on it... What do I do?????
    Please Help!
    Dell Inspiron   Windows XP  

    Well, this is just guess but iPods are very ,uhm, protective about who can use what music, etc. Your fiend synched the pod to his/her computer to load the music that is what is causing the issue. I'd ask said friend to burn you a DVD of the playlist in question (not a back-up), wipe your pod on your computer, load the DVD ,and reinstall the music on to the pod via your computer. Hope that helps.
    Cheers,
    Chris
    P.S. I say DVD because to get everything to work the music will be in AIFF format which takes up a lot of room. You could also break the play lists into more manageable sized chunks and use regualr CD's.
    1.4 GHz Sonnet "digital audio",1.5 GB RAM, 500 GB SATA HD Mac OS X (10.4.8) Pioneer DVR-111D,FirmTek SeriTek 1V4, BFG 6800 GT oc, 30GB 5G video iPod

  • Please help new iPod touch won't sync

    I've spent the last 3 nights on the phone with apple support trying to get past step 5 of 5 on iPod touch sync..,,I've given up support can't fix it what am I suppose to do? After all failed attempts the solution must be defective ipod I didn't think it was but I took it back got new one now it's doing same thing please please anyone please help me my old ipod works great as well as my iphone ipad I'm at wits end with this?? The only music I have is them ones is bought in iTunes my library gets to step 5 of 5 and won't finish them cancels sync

    See if this previous discussion helps
    https://discussions.apple.com/thread/5468491?tstart=0

  • PLEASE HELP NEW IPOD IN TROUBLE

    i had no trouble uploading songs or videos, but all of a sudden my music stopped playing and i couldn't do anything to fix this. i didn't drop the ipod or anything, the files show up, games work,everthyings there but the timer on the song stands still and no song will play. this ipod was only 4 days old? whats going on please help! it'n not paused either, the osngs just don't play!

    Yehlena,
    I am glad we could help, but your not done yet;) I think you should award King the solved points for informing you about the restoring feature.
    One of the responsibilities of the original poster (sometimes referred to as OP) is to award points to the "solver" as well as the most helpful. The reason being, not only does it show how the problem was fixed, but it 5-10 points (depending on helpful or solved) to those who helped the most. I like to think of it as paying them back with Monopoly money. It doesn't count anywhere else, but here. The reason for these points (I believe) is to show a rough estimate someone has been helpful as well as reduce the number of slipshod responses (the idea that someone will put the extra effort to try solve/help the problem). It has become proper etiquette when posting in the forums to issue these post (my opinion). I am not an Apple host/moderator, nor do I have any authority/say in this forum. I am "just another brick in the wall". It's up to you; I just thought it was something worth mentioning.
    Thanks,
    Jon
    Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • Please help : new ipod nano : songs loaded but don't play=(

    I have managed to load songs onto the ipod.
    It did play a couple of times but since then when you go to play any song the screen comes up with an apple symbol. Please help. I hope this isn't a dumb question.

    See if these help.
    iPod shows only an Apple logo and doesn't start up.
    Only the Apple logo appears when turned on.

  • Please Help - New IPod doesn't work

    My wife has bought me a 60GB IPod off the Internet for my birthday this week but it doesn't seem to work. I've never used one B4 so I've followed the basic instructions.
    I've installed the software on my PC as advised and then connected the Ipod to one of it's USB ports. The Ipod screen lights up with a dullish grey/green colour and it makes a buzzing noise but nothing else happens. There's no text on it the screen nor any no icons showing any charging activity. I've tried several of the USB ports on my PC but it doesn't make any difference.
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    I don't know what type of USB ports I have but the PC is only a couple of months old. Do I need a get a separate mains charger or a Powered USB charger.
    Anyone got any ideas?

    I had a similar problem and resolved it by resetting the IPod.
    GenuineIntel Penium III   Windows XP  

  • Hi guys urgent please help me ASAP my ipod touch 4g reboots/restarts over and over again and i cant enter DFU mode cause my home button is stuck/broken please help guys i cant enter itunes too cause it said it needs my passcode

    hi guys urgent please help me ASAP my ipod touch 4g reboots/restarts over and over again and i cant enter DFU mode cause my home button is stuck/broken please help guys i cant enter itunes too cause it said it needs my passcode the problem is i cant even enter my passcode in my ipod touch cause its rebooting over and over again help please guys

    - See if this program will place it in recovery mode since that erases the iPod and bypasses the passocode.
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - Next try letting the battery fully drain. The try again.

  • Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!

    Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
    I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
    26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
    26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
    Looked all over computer and cant find anything of Sophos please help very urgent!

    That was all that there was in the most recent one, how long do you think it could take to fix?
    Here is the second most recent:
    Wed Sep 25 15:39:39 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
    RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
    R8:  0x000000000000000a, R9:  0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
    R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
    RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80b0dbb3c0 : 0xffffff8000220792
    0xffffff80b0dbb440 : 0xffffff80002c4794
    0xffffff80b0dbb5f0 : 0xffffff80002da55d
    0xffffff80b0dbb610 : 0xffffff7f81757965
    0xffffff80b0dbb820 : 0xffffff7f817667a0
    0xffffff80b0dbb840 : 0xffffff7f8173a58e
    0xffffff80b0dbb870 : 0xffffff7f8177fb6f
    0xffffff80b0dbb8a0 : 0xffffff7f81779632
    0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
    0xffffff80b0dbb900 : 0xffffff7f8177c6db
    0xffffff80b0dbb9e0 : 0xffffff7f817412b8
    0xffffff80b0dbba10 : 0xffffff7f81778684
    0xffffff80b0dbba30 : 0xffffff7f817449ce
    0xffffff80b0dbbb60 : 0xffffff7f81741a4c
    0xffffff80b0dbbbc0 : 0xffffff8000655f3e
    0xffffff80b0dbbbe0 : 0xffffff800065681a
    0xffffff80b0dbbc40 : 0xffffff8000656fbb
    0xffffff80b0dbbd80 : 0xffffff80002a3f08
    0xffffff80b0dbbe80 : 0xffffff8000223096
    0xffffff80b0dbbeb0 : 0xffffff80002148a9
    0xffffff80b0dbbf10 : 0xffffff800021bbd8
    0xffffff80b0dbbf70 : 0xffffff80002aef10
    0xffffff80b0dbbfb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63b
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 1866666823698
    last loaded kext at 480357661446: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)
    last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80af7000, size 65536)
    loaded kexts:
    com.sophos.kext.sav          8.0.14
    org.virtualbox.kext.VBoxNetAdp          4.2.16
    org.virtualbox.kext.VBoxNetFlt          4.2.16
    org.virtualbox.kext.VBoxUSB          4.2.16
    org.virtualbox.kext.VBoxDrv          4.2.16
    com.logmein.driver.LogMeInSoundDriver          1.0.2
    com.Greatdy.driver.SystemAudioCapture          1.0.0
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleIntelHD3000Graphics          7.3.2
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AirPort.Brcm4331          561.7.22
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4

  • Urgent please help, this program should work

    Urgent please help.
    I need to solve or I will be in big trouble.
    This program works at my home computer which is not networked.
    The hard disk was put onto another computer at another location whihc is networked. Here my program worked on Monday 14 october but since for the last two days it is not working without me changing any code. Why do I receive this error message???
    Error: 500
    Location: /myJSPs/jsp/portal-project2/processviewfiles_dir.jsp
    Internal Servlet Error:
    javax.servlet.ServletException
    at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:460)
    at jsp.portal_0002dproject2.processviewfiles_dir_1._jspService(processviewfiles_dir_1.java:162)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java)
    at org.apache.tomcat.facade.ServletHandler.doService(ServletHandler.java:574)
    at org.apache.tomcat.core.Handler.invoke(Handler.java:322)
    at org.apache.tomcat.core.Handler.service(Handler.java:235)
    at org.apache.tomcat.facade.ServletHandler.service(ServletHandler.java:485)
    at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:917)
    at org.apache.tomcat.core.ContextManager.service(ContextManager.java:833)
    at org.apache.tomcat.modules.server.Http10Interceptor.processConnection(Http10Interceptor.java:176)
    at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:494)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:516)
    at java.lang.Thread.run(Thread.java:536)
    Root cause:
    java.lang.NullPointerException
    at jsp.portal_0002dproject2.processviewfiles_dir_1._jspService(processviewfiles_dir_1.java:132)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java)
    at org.apache.tomcat.facade.ServletHandler.doService(ServletHandler.java:574)
    at org.apache.tomcat.core.Handler.invoke(Handler.java:322)
    at org.apache.tomcat.core.Handler.service(Handler.java:235)
    at org.apache.tomcat.facade.ServletHandler.service(ServletHandler.java:485)
    at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:917)
    at org.apache.tomcat.core.ContextManager.service(ContextManager.java:833)
    at org.apache.tomcat.modules.server.Http10Interceptor.processConnection(Http10Interceptor.java:176)
    at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:494)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:516)
    at java.lang.Thread.run(Thread.java:536)

    foolishmatt,
    The code is quit large.
    to understand the program I think all the code needs to be examined.
    I would need to send to you in an email.
    Here is my e-mail
    [email protected]
    if you contact me than I can send the code to you.
    Thank you in advance.

  • Urgent, Please help me in this problem.I am getting problem while installation

    I am using Windows 8 in my system. I am trying to install Sql Server in system . Everything is fine, but finally  when i click on install button i am getting the following error .
    please help me quickly. I well be thankful to you.

    Triple post meanwhile:
    http://social.msdn.microsoft.com/Forums/en-US/7fafa499-ca1e-42f7-a117-73df924d9847/urgent-please-help-me-in-this-problemi-am-getting-problem-while-installation?forum=sqlsetupandupgrade
    http://social.msdn.microsoft.com/Forums/en-US/a1c7978c-2f84-495f-a8b6-9e9fe46654d7/getting-problem-while-installing-sql-server-2012?forum=sqlsetupandupgrade
    Olaf Helper
    [ Blog] [ Xing] [ MVP]

  • Please help my ipod disconnected from the Internet and wont reconnect and i did the right password

    please help my ipod disconnected from the Internet and wont reconnect and i did the right password

    - Do other devices still connect to the network?
    - Does the iPod connect to other networks?
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router.
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