URGENT Problem with an order

My phone (unlocked Blackberry Tour 9630) does not have a web browser (no icon, settings unavailable) nor does it have email (no icons, setup unavailable). When I purchased this phone, I was guaranteed both email and web browsing both of which are unavailable.
order number: BBY01-411849009938

Are you using another countries carrier's sim in it? This section is straight from the phone specs Wireless Networks
Fully-functional World Phone that supports global roaming on 3G networks
Quad-Band: 850 / 900 / 1800 / 1900MHz GSM/GPRS/EDGE networks
Single-Band: 2100 MHz UMTS/HSPA networks
Dual-Band: 800/1900 MHz CDMA/EVDO Rev A networks
Where are you using the phone? Does the sim have some sort of data plan attached? Are you trying to do email/web on a wifi network or over a 3g network?
Crystal
Superuser
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While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

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