Urgent - Problem with info object

Hi All,
I have info object ZH_SONR (not master datatable), I changed the length of the info object from 12 to 10 in the development system. This info object is used in the general remote info cube.
Now my issue is I moved the change from development to acceptance. I moved the info object without deleting the msater data in the development system. due to this transport request failed to move to acceptance sys and also the inof obnject is inactive in the acceptance sys. (How activate info oject directly acceptance syst)
Can anybody suggest me.how to solve this issue. Pleae it very very urgent for me
Thanks in Advance
Narendra

Hi,
Just to correct you there is no need to move the dependencies of the infoobject esp the cube if they are already present in the acceptance system.
Check the exact error using the log in the transport and you will come to know the error for the transport.There can be other errrors also might be number range interval missing or so. So please check the log in se10 or se09 and see what is the error u are getting for the transport Deleting data in the dev system will not hamper i feel you need to take care of the data in the acceptance system .
Please rethink concern and then proceed.
Thanks
Puneet
Edited by: Puneet Chawla on Apr 4, 2008 9:57 AM

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Message was edited by:
DanielF
Message was edited by:
DanielF

Hi,
I have problem with embedded objects which contained embedded objects.
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ORA-22805: cannot insert NULL object into object tables or nested tables
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m_lang = new AEnumLanguage_OraType();
m_cost = new AAmount_OraType();
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ORA-00600: internal error code, arguments: [kokeicadd2], [16], [5], [], [], [], [], []
Can somebody give me a hint?
I've defined the following Type:
CREATE OR REPLACE TYPE AENUM_ORATYPE AS OBJECT (
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CREATE OR REPLACE TYPE AENUMLANGUAGE_ORATYPE UNDER AENUM_ORATYPE (
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CREATE OR REPLACE TYPE ACURRENCY_ORATYPE AS OBJECT (
                         ISONR          NUMBER(5,0)
                       ) FINAL ;
CREATE OR REPLACE TYPE AAMOUNT_ORATYPE AS OBJECT (
                         CCY        ACURRENCY_ORATYPE,
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                         COST     AAMOUNT_ORATYPE
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pObjR->getCount();
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With kind regards
Daniel
Message was edited by:
DanielF
Message was edited by:
DanielF

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Message was edited by: Francisco Troncoso

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Thank you.
Best Regards.

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import HTTPClient.HTTPConnection;
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================================================================
C:\j2sdk1.4.2_09\bin\javaw.exe -client -classpath "D:\eclipse\workspace\OC4JClient\OC4JClient\classes;D:\eclipse\workspace\jdev\extensions\.jar;C:\Documents and Settings\nilesh_bafna\Desktop\Nitin\lib\jssl-1_1.jar;E:\product\10.1.3.1\OracleAS_1\j2ee\home\lib\http_client.jar;E:\product\10.1.3.1\OracleAS_1\jlib\javax-ssl-1_1.jar" -Djava.protocol.handler.pkgs=HTTPClient -Djavax.net.debug=ssl -Djavax.net.ssl.keyStore=F:/oc4jcert/client.keystore -Djavax.net.ssl.keyStorePassword=welcome1 -Djavax.net.ssl.trustStore=F:/oc4jcert/client.keystore -Djavax.net.ssl.trustStorePassword=welcome1 -DOracle.ssl.defaultCipherSuites=SSL_RSA_WITH_RC4_128_MD5 SSLSocketClientWithClientAuth ps4372.persistent.co.in 443 F:/oc4jcert/client.keystore welcome1
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init keymanager of type SunX509
found key for : oracle-client
chain [0] = [
Version: V3
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
Key: SunJSSE RSA public key:
public exponent:
010001
modulus:
87fcc8e9 0ffcef8e 61f3be10 be7c9715 2792849b 3bbdeb1c cc76b337 4b82bbab
86972c63 9af3adfd 35b5df99 9078a0d1 6dc760d8 0549a95a bfa7648a 9eadd326
a6bc4b61 d8f8b42f 44e0b178 ff1dee20 db8406cd d800c26a 9c5a6ed9 4d6f2aef
bc919814 3b46be39 e129280c e83afe12 c9d4e3d7 fb5787b1 d98bed4a 4f0833d5
Validity: [From: Thu Jan 18 21:18:14 GMT+05:30 2007,
               To: Wed Apr 18 21:18:14 GMT+05:30 2007]
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
SerialNumber: [    45af96be]
Algorithm: [MD5withRSA]
Signature:
0000: 41 47 35 41 90 10 E3 77 A7 F3 F5 81 37 49 4F 57 AG5A...w....7IOW
0010: 01 11 82 A2 FB 69 46 E8 18 6C EE 11 23 A6 67 2E .....iF..l..#.g.
0020: 68 4D D6 A6 E7 09 45 24 58 18 9A E5 44 49 10 9B hM....E$X...DI..
0030: F1 EC 99 4A 45 5F A4 4F 71 3F 05 3D 45 29 42 CD ...JE_.Oq?.=E)B.
0040: 11 87 DA 0C AA DC 55 4E CF 22 4A 94 85 CB E5 EB ......UN."J.....
0050: BA E1 10 D2 C8 80 2C 6B 65 94 13 01 1F 6E 18 C3 ......,ke....n..
0060: 87 33 8C 65 C7 03 16 03 24 FB 0D B0 6D D8 E7 AA .3.e....$...m...
0070: A1 A5 48 90 0D D6 8C 47 50 2A AA 7C 7B 14 E5 B7 ..H....GP*......
trustStore is: F:\oc4jcert\client.keystore
trustStore type is : jks
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adding as trusted cert:
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Algorithm: RSA; Serial number: 0x45af96be
Valid from Thu Jan 18 21:18:14 GMT+05:30 2007 until Wed Apr 18 21:18:14 GMT+05:30 2007
adding as trusted cert:
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Algorithm: RSA; Serial number: 0x45af95dc
Valid from Thu Jan 18 21:14:28 GMT+05:30 2007 until Wed Apr 18 21:14:28 GMT+05:30 2007
init context
trigger seeding of SecureRandom
done seeding SecureRandom
%% No cached client session
*** ClientHello, TLSv1
RandomCookie: GMT: 1152299454 bytes = { 41, 212, 166, 48, 109, 77, 185, 232, 204, 95, 158, 141, 60, 96, 196, 172, 49, 19, 49, 22, 222, 234, 47, 76, 27, 130, 5, 176 }
Session ID: {}
Cipher Suites: [SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_DES_CBC_SHA, SSL_DHE_RSA_WITH_DES_CBC_SHA, SSL_DHE_DSS_WITH_DES_CBC_SHA, SSL_RSA_EXPORT_WITH_RC4_40_MD5, SSL_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_DSS_EXPORT_WITH_DES40_CBC_SHA]
Compression Methods: { 0 }
main, WRITE: TLSv1 Handshake, length = 73
main, WRITE: SSLv2 client hello message, length = 98
main, READ: TLSv1 Handshake, length = 839
*** ServerHello, TLSv1
RandomCookie: GMT: 1152299454 bytes = { 206, 186, 162, 116, 179, 72, 44, 198, 189, 25, 70, 227, 170, 235, 83, 186, 152, 49, 194, 222, 248, 3, 191, 170, 248, 95, 134, 35 }
Session ID: {69, 175, 178, 190, 47, 141, 131, 115, 241, 226, 39, 29, 241, 65, 235, 165, 57, 40, 52, 85, 68, 85, 68, 84, 108, 141, 1, 125, 193, 191, 158, 208}
Cipher Suite: SSL_RSA_WITH_RC4_128_MD5
Compression Method: 0
%% Created: [Session-1, SSL_RSA_WITH_RC4_128_MD5]
** SSL_RSA_WITH_RC4_128_MD5
*** Certificate chain
chain [0] = [
Version: V3
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
Key: SunJSSE RSA public key:
public exponent:
010001
modulus:
6f24d75b 96919725 ad6ea93a cab0bd96 a49d2f3c e14f5c09 0e228e36 de64e0f2
f2b82740 1653bdb4 5024d281 21ed8c4c 89bc322b 4dc9ffb2 0e97cd95 16e6fe1e
380340c9 f3c67e2c 18d06461 f4f30eaf 4394716e 7bc66d80 810a9cb5 9c168b36
cdd99919 67074ebc edebf02e ebf0accb 2193bc38 7ae1cdda af5ff300 ed0e7763
Validity: [From: Thu Jan 18 21:14:28 GMT+05:30 2007,
               To: Wed Apr 18 21:14:28 GMT+05:30 2007]
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
SerialNumber: [    45af95dc]
Algorithm: [MD5withRSA]
Signature:
0000: 05 4E EE 12 5B DD 7F 26 92 37 67 C9 D0 73 46 4D .N..[..&.7g..sFM
0010: 7E A5 1E 67 38 06 D9 5F 9F B7 2F E8 F6 9E BF 88 ...g8.._../.....
0020: 01 31 7D EA 42 5E 4F 9E D7 8F DA 9F 94 A5 EF 47 .1..B^O........G
0030: E3 E9 BA DE 94 15 C6 03 DE C9 C0 7D CE 58 C0 27 .............X.'
0040: 0F 1A 66 EC 73 53 5D 1D DE 7E FA 35 15 E0 2A CC ..f.sS]....5..*.
0050: C9 74 CC 58 E9 B6 2F 68 A0 89 2B F3 E6 61 7D E1 .t.X../h..+..a..
0060: 21 AF BE E8 83 49 B1 BD 36 C5 2D 1B 0D A1 0E 63 !....I..6.-....c
0070: 02 4A 82 71 B0 E1 9C AD 55 67 F9 17 A5 96 18 EB .J.q....Ug......
Found trusted certificate:
Version: V3
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
Key: SunJSSE RSA public key:
public exponent:
010001
modulus:
6f24d75b 96919725 ad6ea93a cab0bd96 a49d2f3c e14f5c09 0e228e36 de64e0f2
f2b82740 1653bdb4 5024d281 21ed8c4c 89bc322b 4dc9ffb2 0e97cd95 16e6fe1e
380340c9 f3c67e2c 18d06461 f4f30eaf 4394716e 7bc66d80 810a9cb5 9c168b36
cdd99919 67074ebc edebf02e ebf0accb 2193bc38 7ae1cdda af5ff300 ed0e7763
Validity: [From: Thu Jan 18 21:14:28 GMT+05:30 2007,
               To: Wed Apr 18 21:14:28 GMT+05:30 2007]
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
SerialNumber: [    45af95dc]
Algorithm: [MD5withRSA]
Signature:
0000: 05 4E EE 12 5B DD 7F 26 92 37 67 C9 D0 73 46 4D .N..[..&.7g..sFM
0010: 7E A5 1E 67 38 06 D9 5F 9F B7 2F E8 F6 9E BF 88 ...g8.._../.....
0020: 01 31 7D EA 42 5E 4F 9E D7 8F DA 9F 94 A5 EF 47 .1..B^O........G
0030: E3 E9 BA DE 94 15 C6 03 DE C9 C0 7D CE 58 C0 27 .............X.'
0040: 0F 1A 66 EC 73 53 5D 1D DE 7E FA 35 15 E0 2A CC ..f.sS]....5..*.
0050: C9 74 CC 58 E9 B6 2F 68 A0 89 2B F3 E6 61 7D E1 .t.X../h..+..a..
0060: 21 AF BE E8 83 49 B1 BD 36 C5 2D 1B 0D A1 0E 63 !....I..6.-....c
0070: 02 4A 82 71 B0 E1 9C AD 55 67 F9 17 A5 96 18 EB .J.q....Ug......
*** CertificateRequest
Cert Types: RSA, DSS,
Cert Authorities:
<CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US>
*** ServerHelloDone
matching alias: oracle-client
*** Certificate chain
chain [0] = [
Version: V3
Subject: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
Key: SunJSSE RSA public key:
public exponent:
010001
modulus:
87fcc8e9 0ffcef8e 61f3be10 be7c9715 2792849b 3bbdeb1c cc76b337 4b82bbab
86972c63 9af3adfd 35b5df99 9078a0d1 6dc760d8 0549a95a bfa7648a 9eadd326
a6bc4b61 d8f8b42f 44e0b178 ff1dee20 db8406cd d800c26a 9c5a6ed9 4d6f2aef
bc919814 3b46be39 e129280c e83afe12 c9d4e3d7 fb5787b1 d98bed4a 4f0833d5
Validity: [From: Thu Jan 18 21:18:14 GMT+05:30 2007,
               To: Wed Apr 18 21:18:14 GMT+05:30 2007]
Issuer: CN=ps4372.persistent.co.in, OU=Marketing, O=Oracle, L=Atlanta, ST=Georgia, C=US
SerialNumber: [    45af96be]
Algorithm: [MD5withRSA]
Signature:
0000: 41 47 35 41 90 10 E3 77 A7 F3 F5 81 37 49 4F 57 AG5A...w....7IOW
0010: 01 11 82 A2 FB 69 46 E8 18 6C EE 11 23 A6 67 2E .....iF..l..#.g.
0020: 68 4D D6 A6 E7 09 45 24 58 18 9A E5 44 49 10 9B hM....E$X...DI..
0030: F1 EC 99 4A 45 5F A4 4F 71 3F 05 3D 45 29 42 CD ...JE_.Oq?.=E)B.
0040: 11 87 DA 0C AA DC 55 4E CF 22 4A 94 85 CB E5 EB ......UN."J.....
0050: BA E1 10 D2 C8 80 2C 6B 65 94 13 01 1F 6E 18 C3 ......,ke....n..
0060: 87 33 8C 65 C7 03 16 03 24 FB 0D B0 6D D8 E7 AA .3.e....$...m...
0070: A1 A5 48 90 0D D6 8C 47 50 2A AA 7C 7B 14 E5 B7 ..H....GP*......
JsseJCE: Using JSSE internal implementation for cipher RSA/ECB/PKCS1Padding
*** ClientKeyExchange, RSA PreMasterSecret, TLSv1
Random Secret: { 3, 1, 236, 206, 185, 158, 75, 201, 230, 16, 170, 40, 193, 70, 188, 134, 36, 134, 14, 20, 191, 121, 246, 8, 7, 2, 137, 66, 166, 10, 185, 246, 104, 154, 27, 82, 161, 133, 11, 130, 11, 130, 71, 84, 155, 165, 239, 227 }
main, WRITE: TLSv1 Handshake, length = 763
SESSION KEYGEN:
PreMaster Secret:
0000: 03 01 EC CE B9 9E 4B C9 E6 10 AA 28 C1 46 BC 86 ......K....(.F..
0010: 24 86 0E 14 BF 79 F6 08 07 02 89 42 A6 0A B9 F6 $....y.....B....
0020: 68 9A 1B 52 A1 85 0B 82 0B 82 47 54 9B A5 EF E3 h..R......GT....
CONNECTION KEYGEN:
Client Nonce:
0000: 45 AF B2 BE 29 D4 A6 30 6D 4D B9 E8 CC 5F 9E 8D E...)..0mM..._..
0010: 3C 60 C4 AC 31 13 31 16 DE EA 2F 4C 1B 82 05 B0 <`..1.1.../L....
Server Nonce:
0000: 45 AF B2 BE CE BA A2 74 B3 48 2C C6 BD 19 46 E3 E......t.H,...F.
0010: AA EB 53 BA 98 31 C2 DE F8 03 BF AA F8 5F 86 23 ..S..1......._.#
Master Secret:
0000: CA 5C BA B3 D0 C9 26 A9 3A 06 08 8F 27 2E CE 17 .\....&.:...'...
0010: 93 98 BC DF EF 78 2A 99 DB 3E 50 3B 01 D1 84 5F .....x*..>P;..._
0020: 28 80 CE 7C 7C C1 12 A4 11 F6 33 9B 2E D9 6F BE (.........3...o.
Client MAC write Secret:
0000: 80 FF CE 99 7C 45 4C D8 60 FA 40 79 A2 A4 36 7C .....EL.`[email protected].
Server MAC write Secret:
0000: 2D F1 A0 A8 ED A1 7B DD 89 A5 01 90 43 BF F1 19 -...........C...
Client write key:
0000: E1 3F 33 54 D3 C5 3A 26 4A 41 65 DA AC 44 3B 28 .?3T..:&JAe..D;(
Server write key:
0000: C5 08 52 AE A9 0A 4F D0 AD 54 49 C6 4E 2F 9C 4E ..R...O..TI.N/.N
... no IV for cipher
JsseJCE: Using JSSE internal implementation for cipher RSA/ECB/PKCS1Padding
*** CertificateVerify
main, WRITE: TLSv1 Handshake, length = 134
main, WRITE: TLSv1 Change Cipher Spec, length = 1
main, handling exception: java.net.SocketException: Software caused connection abort: socket write error
main, SEND TLSv1 ALERT: fatal, description = unexpected_message
main, WRITE: TLSv1 Alert, length = 2
Exception sending alert: java.net.SocketException: Software caused connection abort: socket write error
main, called closeSocket()
IOException in getSession(): java.net.SocketException: Software caused connection abort: socket write error
Unable to obtain peer credentials
javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated
     at com.sun.net.ssl.internal.ssl.SSLSessionImpl.getPeerCertificateChain(DashoA12275)
     at SSLSocketClientWithClientAuth.main(SSLSocketClientWithClientAuth.java:56)
Process exited with exit code -1.
=====================================================
I think this is the problem with ciphers. So can anybody please help me with this!!!. This is very urgent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks in advance
Nilesh

Thanks for your prompt reply I was able to make it run. Actually I am using the same keystore and truststore at both the client and the server end. I added those properties in opmn.xml as startup parameters.
I have another query I am using JDev to create a client proxy for my webservice that is deployed in OC4J. I have setup OC4J in 2 way SSL (mutual authentication)
When I invoke my client proxy with these system properties set
System.setProperty("javax.net.ssl.keyStore",keyStore);
System.setProperty("javax.net.ssl.keyStorePassword", keyStorePassword);
System.setProperty("javax.net.ssl.trustStore", trustStore);
System.setProperty("javax.net.ssl.trustStorePassword",trustStorePassword);
System.setProperty("javax.net.ssl.keyStoreType","JKS");
System.setProperty("javax.net.ssl.trustStoreType","JKS");
I get an exception in the log.xml which is
<MSG_TEXT>IOException in ServerSocketAcceptHandler$AcceptHandlerHorse:run</MSG_TEXT>
<SUPPL_DETAIL><![CDATA[javax.net.ssl.SSLProtocolException: handshake alert: no_certificate
            at com.sun.net.ssl.internal.ssl.ServerHandshaker.handshakeAlert(ServerHandshaker.java:1031)
            at com.sun.net.ssl.internal.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1535)
            at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:863)
            at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1025)
            at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1038)
            at oracle.oc4j.network.ServerSocketAcceptHandler.doSSLHandShaking(ServerSocketAcceptHandler.java:250)
            at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:868)
            at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
            at java.lang.Thread.run(Thread.java:595)
]]></SUPPL_DETAIL>
Isn't setting these properties enough for sending a client certificate. Please help!!!!
Thanks,
Nilesh.

Problem With Business Object and printing job

Hello,
We are encountering a problem with the application "Business Objects FINANCE", and we would need your help quickly.
In the application , itu2019s impossible to print Consolidated Subsidiaries nor the Securities Held. If we try so, the application freezes and we can't do anything but killing the application via the task manager.
Though, other states can be printed without problem.
We tried on several different PCs, and the problem occured equally on each one.
The version installed is 10.5, and we can do any tests that you think would be useful to diagnose problem.
Our society is AUBAY SA, and our credential to enter in your support website are : S0005386617
In attachment youu2019ll find a screenshot of the event viewer from the server where the application is install.
Thanks in advance for your answer,
best regards.

check the export parameters of the event triggering workflow.
If there is a problem, try instantiating the object in your wf based on the key.
Also check if the wf is able to import the data.
regards,
Sandeep Josyula

Problem with Business object attributes in UWL Workitem description

Hi All,
I have developed a workflow which sends the workitem for two level approvals. Once the workflow is triggered workitem sent to the respective user for approval. When user opens the workitem in inbox he can see all the data which comes from the 'Z' Business object in R/3 and he can approve the same. Everything works fine when this process happens in R/3 system.
The problem comes when user opens this workitem in UWL or this workitem is sent to user mail ID executing 'SWN_SELSEN' report, all the attributes of the business object are displayed in the workitem description except 2 . These are the Minimum annual salary(GRMIN) and Maximum annual salary(GRMAX) fields from 'T510N' table.
Regards,
Vaishali.
Edited by: vaishali rautray on Dec 24, 2008 7:52 AM

Hi Saumya,
Thanks for the quick reply.
For storing the Minimum and maximum annual salary values I have created two attributes in the business object which are referring to database fields. T510N is a customizing table. I could see the values for the same, if I test the Business Object or Trigger the w/f in R/3 and check the approval work item in R/3. These values disappears only in case of web interfacing i.e. If I send the same work item to outlook mail or check it in UWL.
I had checked the same and thought if there is any problem with BO or some other processing takes place before these values are retrieved. But I wonder why this happens only if I process the work item outside R/3 system?
Regards,
Vaishali.

Urgent problems with image viewing on my 20 inch Cinema display???

I have a very urgent problem concerning my Apple Cinema 20 inch Display and my SpyderPro2 on my Mac Pro Intel Dual Core Xeon 2x 2.66GHz.
I have been using the Spyder for some years now, but recently I have been having big problems with the results.
I have a major contract with a jewellery company in London, where I clean up digital photos. Images that I have lightened up to look great on my Cinema Display have been reported by my client to look pretty dark on their PC's in their offices.
Some of these images show lines and grubby patches??? To check this I opened files in Photoshop and moved the levels 'black' slider down quite some way, and did see evidence of what the client could see at their end? It seems that when I have used a faded eraser brush it leaves a light patch in between the shadows of the jewellery. This shouldn't be visible to the naked eye though?
I must point out that when I use the eyedropper tool on images, to read the amount of grey or colour in the white areas around the peices, I am shown values of 1,2 or 4 maximum in the CMYK values. 4 percent out of 100 is nothing and should not be visible to the naked eye?
How is it that my clients PC's can see dark shadows and where my eraser brush has rubbed out???
I have tried many re-calibrations and also tested all of my older calibrations dating back a few years. I have also tested the same faulty images on Intel iMac's, an eMac, and a few PC's. On the iMac's I can just about make out the artefacts that my client can see, but nothing that I would deem as unacceptable.
I am at a loss as to the fault, but It may be the Spyder2 Pro's inability to calibrate my Apple Cinema display properly? I may lose my contract which I cannot afford to do, and I simply have to find the cause ASAP.
I have my Mac's in my office apartment next to two bay windows. I have vertical blinds there. When calibrating I have always turned off all the lights and pulled the blinds right back so that only the light from the two large window doors is coming in.
For graphic design the calibrations seemed to be okay for quite some time, but recently it is getting harder to achieve good results with the Spyder? This could affect all of my workflow which is very serious. But I must stress that overall the Spyder results are not terrible. I can see good colours and dark levels and in general across all of my calibrated profiles, the jewellery looks acceptable on my Cinema Display?
I did say to my clients that they should calibrate their PC screen properly but their offices have many Screens and they all show the same artefacts (some much worse than others)? I know that PC Screens are darker than Mac's but a 4% grey should not be visible????
As these are a web company the images will be seen by PC users around the world and most of these will have no calibration on their screens. What can be done to prevent this and what is the cause of this? I can't possible please everyone, but as a creative professional I have to be 100% certain that my workflow is at its best.
I need urgent help to solve this or loose valuable business? I hope that you are able to help solve this mystery.
I have just purchased the new Spyder3 Pro which I hope will give perfect results but I have to find out what the cause of this is. If some of the fault lies with the client, I can charge these for all the testing and calibrating I have done.
Kind regards,
Jason Conway
ideo-sync - inspired design.

One thing you might want to try adjusting is the gamma setting in Displays Preferences color calibration area. Macs typically are set at 1.8 but PCs will often use 2.2. That could account for the difference.

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