Urgent - Rescue and Recovery application affects CHKDSK function

I hope this is the correct Forum/spot to post this:
I have an IBM ThinkPad T23 with MS XP and SP2, with 640,MB of RAM.
Previously, when I had ThinkVantage Rescue and Recovery application loaded, I soon discovered it effected CHKDSK function, and would produce the following message during power up or Restart whenever I set CHKDSK to run:
Quote:
Checking File System on C:
The Type of File System is NTFS
Cannot open Volume for Direct Access
Windows has finished checking the disk...
End of Quote.
when in reality, no check disk has been performed by Windows.
Consequently, to avoid serious system problems, I had to uninstall ThinkVantage Rescue and Recovery application. Immediately, CHKDSK function worked perfectly, which helped to prevent system errors and crashes previously occurring.
Hoping that by now, the bugs/problems with this application would have been fixed, I've reinstalled the application (V4.0) and upon testing, found I've immediately again lost the CHKDSK function.
To avoid problems, I'm going to have to again uninstall ThinkVantage Rescue and Recovery application unless there is a patch/fix for this problem that I'm not aware of...if such a fix/patch exists, can someone direct me to it?
Thanks in advance for any guidance/assistance on this anomoly!

Based on Nick’s recommendation I used the Hitachi Data Fitness Test 4.13 to erase all of the file on the hard drive. The details of the installation are below:
1.    Download the Hitachi Data Fitness Test 4.13 from http://www.hitachigst.com/hdd/support/download.htm (file dft32_v413_b00.iso) to another computer and created a bootable DVD using cdburn d: dft32_v413_b00.iso from the directory I downloaded it to.
2.    I started the T61 and put the Hitachi Data Fitness Test DVD in the DVD drive and turned off the T61 and restarted the T61. Note, the boot priority in the BIOS was set to ATAPI CD0:MATSHIAVDV-RAM.
3.    I ran both the Hitachi Data Fitness Test Quick Test and the Advanced Test. The drive past both. The I ran the Erase Disk. These took several hours to complete.
4.    After theErase Disk was complete, I rejected the Hitachi Data Fitness Test DVD and loaded the Rescue and Recovery CD from Lenovo () and restarted the system.
5.    ThinkVantage Rescue and Recovery loaded and I selected “Restore” and then “Restore my hard drive to the orginal factory state” [Next] then “I do not want to save any files.” [Next], [Next], and following the loading of the Rescue and Recovery Supplement CD, and six Product Recovery CD for ThinkPad T61, R61 Type 6480, 7659, 7658, 7660, 7661, 6378, 6379, 6481, 7663, 7662, 7664, 7665, 6337, 1959) and finally Rescue and Recovery Supplement CD again.
Note there was a several minute wait after inserting the Rescue and Recovery Supplement CD for the second time and a system restart, for the Product Recovery to begin processing files.
6.    During the Window creation, I cancelled the use Login for the Administrator’s password.
I back up and running!
Thanks,
Marc

Similar Messages

Using AlertSec on a machine with IBM Rescue and Recovery

As an idenpendent contractor I'm required to secure my laptop with AES256 encryption. I've done this by subscribing to a web based service known as AlertSec. AlertSec uses Checkpoint (Pointsec) encryption which allows you to encrypt the dirve on your machine without all of the other related administrative overhead.
Recently I noticed that the Pointsec system tray icon was not displayed. I reported the condition to AlertSec and was advised as follows:
"I can see you have IBM Lenovo and looking at the list of installed applications Rescue and Recovery is among them, this is the IBM recovery software that is currently not compatible with Alertsec and will cause problems if you have not fully removed the Recovery partitions".
I'm not sure as to what AlertSec is referring to when they mention "the recovery partitions"
I don't want to remove the Rescue and Recovery app and find that I can no longer access my work or worse. If anyone has insight or previous experience with this kinda scenario please let me know.
Thanks in advance.

you did not mention what release of Rescue and Recovery you have installed. In RnR 3.0 there was an update to make compatible with Pointsec ("Bootmanager updates have been incorporated to make the Rescue and Recovery application compatible with Pointsec software. "). See here: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-62558
Also, Utimaco also provides an AES encryption SW package that is compatible with RnR.....
ThinkPad user since 1994

Rescue and Recovery, Rapid Restore and pre-desktop area

Hi.
I know RnR has been covered fairly extensively here, but I haven't been able to find a thread relating my specific problem so here goes...
I have an X31 with an IBM recovery disk set, now a few years old. I recently used the recovery disks to do a clean install then removed the majority of the old Thinkvantage utilities and replaced them with downloads of the latest versions. So far so good. The factory recovery from the CDs creates a pre-desktop area based on the old Rapid Restore software. This has to be uninstalled before installation of the newer Rescue and Recovery. RnR then works fine from both Windows and a Recovery CD I created.
However, pressing the blue AccessIBM (i.e. Thinkvantage) button during startup still takes me to the old predesktop area. If I try to use the "restore backups" feature from here I am informed that Rapid Restore is not installed on the system. The "security" section of the BIOS contains a predesktop setting that can be either "normal", "disabled" or "secure". If I set it to "disabled" the blue AccessIBM button now takes me to the new Rescue and Recover workspace. However, some of the other options that were available in the old Rapid Restore pre-desktop, particularly access to PC doctor, are now not available.
Incidentally, the new Rescue and Recovery workspace seems to function independently of the original hidden partition associated with the Rapid Restore workspace - if I make this visible and delete it, I can still access Rescue and Recovery as long as the BIOS option is set to "Disabled". I presume, therefore, that RnR has created an additional hidden partition of its own?
My question, therefore, is how can I rebuild the predesktop area based on Rescue and Recovery rather than Rapid Restore but still accessible by pressing the blue button at startup, still featuring the other diagnostic software and still having security settings controlled from the BIOS.
Grateful for any advice!

Hi,
the basic and most importatnt information, in this case is, that RnR can detect/read backups that have been captured using the very same version as you are using right now.
So in case you captured your backup using version xx.xx.xxx1 you cannot restore, or recover your backup using the version xx.xx.xxx2. You need to us the very same version.
As Win7 uses different version of RnR, this is the root cause.
Hope this helps.
Cheers

Can the rescue and recovery function be infect with a trojan virus?

I had some trouble with trojan viruses. My scan software detected malware on my system which I deleted with the help of the antivirus software antivir (free version) and with the software malwarebytes.
My thinkpad r51 is still running and virus scans do not show any problems any more. But I am not quite sure if I can trust the scans. So I am thinking about to format the harddisk and setup a new system. Or to use the rescue and recovery function which says that the system will be put back to its initial state. Is it really possible to bring the system back to its original state with help of rescue and recovery? ? I am a little bit afraid that the rescue and recovery function might be infected too? How does the function work? Can the system really be put back to its original state?
Any help appreciated, thanks!
Tom
Solved!
Go to Solution.

Hi,
if you have a virus on your system, then there is a realy small chance, that the virus got also into the Service Partition.
So in this situation if you want to restore the system , then after the restore finish, the virus should surely be gone.
Service partition is a protected partition, which content can not be accessed just like that .
Rgrds

X61s Type 7669 - URGENTLY need the Rescue and Recovery CD (1/1)

Can someone please help, I need the Rescue and Recovery CD (1/1) as I have all the other Recovery CDs but I can't find the one I really need.
Is anyone able to create an image (.iso) file that I can download?
PLEEEEAASE HELP!

ukdealguide,
You're asking someone to make an illegal copy of a Microsoft/Lenovo CD. That's also against forum rules.
Call Lenovo for a new Rescue and Recovery CD set.
Thread locked.
Message Edited by bananaman on 05-18-2009 06:43 AM
I don't work for Lenovo. I'm a crazy volunteer!

T60-hassle with Rescue and Recovery -- but, still in Boot or Start-up

Hi, using an Undelete-program I finally managed to remove a failing Rescue and Recovery (RnR) 3.01.x. Now, trying to install RnR 4.21.x, it says that it's 'not enough space in Startup'.
Q: How do I ensure a correct reset of either smb or whatever further space used by RnR, making space available for RnR 4.21 boot routines?
Running a T60 -- Type 1951-45G.
Anyone, like Herik or such having an answer?
//bopper

Hi,
maybe one of the below links may help you out:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73630#3
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73630#10
Although based on your description, it might be, that none of it will fit you.
OK, so in case you uninstalled older verison of RnR, then please check whether this previous version of RnR was using a physical Recovery partition. If it does, then this error might indicate, that this partition is too small for the new files that should be copied to this location from the new version of RnR.
I have also seen this kind of error by installation on Win7, where the RnR application tried to place the preboot files into the 100MB partiiton, that is by default created by Win7 installation disk. As you mentioned, that you have been using 3.x version, then I assume, that you are on XP as the OS, Is that right?
One of the other options might be, that your antivir might be blocking the functionality/installation of RnR as RnR is accessing protected system files.
Also please make sure, that all the files from the older RnR version are deleted and you have the latest version of CSS (Client Security Solution) also installed on your system.
Any additional info is appreciated, as I can try to repro this situation in our lab.
Cheers

Problem with Rescue and Recovery after installing Norton Internet Security 2010

Hi all.
It's my first time in this forum.
I have a problem, with Rescue and Recovery, after installing Norton Internet Security 2010 on my T43.
The message I get it:
"Rescue and Recovery is unable to back up the file 'C:\Documents and settings\all Users\Application Data\ Norton\ 00000082\00000109\000003c1\cltMLS1.bat' Because the file is either corrupted or being used by another application. Please close any application that could be using the file.
I tried to close the Norton but I couldn't find how.
Tanks
Doron71

Hi and welcome to the forum,
the reason for this situation is, that the antivir files are protected from being modified.
This is the reason, why this file cannot be backed up. I assume, that you would get much more such messages, as there are surelly multiple files files, that are protected like this.
So the solution is to block folders from being archived. Please start RnR application and in the configuration set this folder as the excluded one.
This will skip the backup of this file and will fix your situation.
Please let me know, if you have covered this.
Cheers

Issues with a T61 harddisk, UNMOUNTABLE_BOOT_VOLUME, cannot also get in the Rescue and Recovery

Dear Lenovo Support Community,
I have a T61 with XP pro on it. This is the history of my harddisk problems with it:
(the harddisk is HDD0 Fujitsu MHW21160BJ G1 and everything in laptop (HW and SW) are same as the factory sold one)
1. Unfortunately I had not made any recovery cd/dvd when the computer was healthy
2. Some time ago, after a crash, and during the chkdsk in the following boot up, harddisk showed 12kb bad sector
3. Due to more crashes and not being able to login once, went to rescue & recovery and only recovered OS to an old and healthy state. Kept my data, lost all the new programs installed but got the OS fine and running. --> I guess the bad thing that may have happened is that recovered OS may have used those bad sectors as well, but this is just a guess.
4. Problems, slow downs, the 12kb bad sector, issues kept coming back every couple or few weeks. Repeated the rescue and recovery OS installations another two times.
5. Few days ago, all was good, but needed to restart, but this time a blue screen came up with UNMOUNTABLE_BOOT_VOLUME. This screen comes up even if I try to go into safe mode, with networking, or even with only DOS prompt.
6. Tried to go to rescue and recovery (version 4), it took a really long time and was telling me that something wrong with the file \minit\setupapi.log and after a long long time that it got in the page for rescue and recovery, it was not doing anything by clicking on any of the buttons.
7. Took the hard out, connected it through an external enclosure to another computer, the main drive could not be read at all, I/O error, not distinguishable.
8. But the SERVICE drive was understood and I could even run chkdsk /F F:\ on it and it repaired the file mentioned above (\minit\setupapi.log).
9. Put the hard back into T61, went to rescue & recovery, this time the error on the file was not showing up, but since the step #8, I have not been able to get pass the initial screen of rescue & recovery. It doesn't go in at all.
10. Found it through Google search, the famous post on this forum about fixing the Master Boot Record. Got the little program, burned on a CD, went through all of its steps, finished as described in the famous thread, but I am not sure if it has been any help to me so far.
11. In few other occasions, connected the hard through the external enclosure to another computer and found online and used programs like Disk Doctors Windows Recovery Data and EASEUS Data Recovery Wizard and was able to just read inside both NTFS main disk and FAT32 service disk (windows can also read the service disk but cannot read the main disk). Using the free version of EASEUS, I could even read and save my personal data since my last backup, so I am good to even format the T61 hard but still I don't want to give up on that.
12. While the lenovo harddisk is in it, in a restart went to BIOS (F1) and ran the harddisk diagnosis, It said: "Pass: Controller Diag, Error code 0000: Read verification failed". And after the "Test complete", it gave a red message in the middle of screen that "<<< An error was found. Call for service >>>"
13. As mentioned in #1, I don't have Lenovo's recovery Windows XP CD(s) for T61, but I have some other windows xp installation CD's, I thought I can put them in CD drive, boot up from CD, and try to recover or repair the windows, It seems that they tell me there is no harddisk in your computer!! When I press "R" to go to recovery console, it tells me: "Setup did not find any hard drives installed in your computer."
My questions for dear members of this forum are:
1. Can I recover my T61 harddisk with the above description? It is being read nicely with the recovery programs, so it should have not been damaged seriously. Please guide me to other things that I can try?
2. I can see and read the Service part of the drive from Windows (no recovery program needed) while connecting the drive through external enclosure to another computer. Can I run a program from the Service part of disk and make those T61 Recovery CD and DVD?
3. If I purchase the Recovery CD(s) from Lenovo, would they be doing any magic or help in my case described above?
4. Can I make recovery CD(s) from another T61 laptop and use them for mine?
Thanks all for reading my long post and helping me. God Bless.
Best Regards,
AL_K

Step One: Install windows
Step Two: run system update
Step Three: Your done (optionally have a beer and relax)
Sorry, step three was a bit of humor I added.
Actually these recovery CDs were produced before the first T61 was made, probably in 2006. The T61 line was replaced in 2008.
You can activate with the code on your COA, I've done it many times, just make sure you do a full (new) installation, not an upgrade, from an oem disc.
If you do end up using the original product recovery disc set, your steps are more like this...
1. Install disc one... wait 30-60mins
2. Install disc two... wait 30-60mins
3. Install disc three... wait 30-60mins
4. Install disc four... wait 30-60mins
5. Install disc five... wait 30-60mins
6. Install disc six... wait 30-60mins
7. Install disc seven... wait 30-60mins
8. Install disc eight... wait 30-60mins
9. download latest service pack for windows and install (over an hour)
10. Install (replace old version) system update and run.
11. go to windows update and update several years worth of patches and hotfixes. (1-4 hours)
12. kick back and have a warm beer and cold pizza, if there is any left after I finished hours ago and celibrated already.
Also, after going through all that, you've not only installed windows, then replaced nearly the entire operating system, but you've also used valuable harddisc space to make several redundant copies of the outdated files, drivers and apps.
Please understand, I'm not saying the recovery discs are a bad design, they work great, and back in 2006-7-8-9 I'd happily go through all that work, but today all the stuff on them is to old so it's futile to go through all that. It would be really nice if Lenovo updated the install discs, and we could download the latest version to use, but they basically just leave them untouched after the model line is released, so nothing on that disc is newer then about 2006.
I'll also add that both George and I have done this well over 100 times each, so we wouldn't be suggesting this if it wasn't the best option, but in the end you'll have a working system no matter which route you take to get there, so the only question to ask yourself is...
Do you like your beer cold and your pizza hot
Good luck, and enjoy your endeavours
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

How to restore Thinkpad T43 or R52 using rescue and recovery CD's

The genuine IBM Recovery CD Set will re-install your ThinkPad T43 or R52 (listed types only) with the original pre-load factory software, including Windows XP Professional with a legal, valid license, and all the original IBM Drivers and applications.
1. Set your Laptop to Boot From the CDROM Drive.
IT MAY ALREADY BE set to boot from CD if a bootable disc is in the drive so try and see if it does first with the disc labed 'rescue and recovery'. If it does then just skip to step 2. If it does not then you will have to enter the computers BIOS setup to tell it to.
NOTE: When in the BIOS SETUP DONT CHANGE ANYTHING ELSE if you are not absolutely sure what you are changing.
ACCESSING THE BIOS:
During startup at the first screen (says "IBM Thinkpad") press F12 then F1 to enter the bios setup program.
Use keys to navigate to 'startup' then to 'boot'. Press enter and following instructions in the right hand panel move the items to make your CD or DVD drive (Atapi CD0) AHEAD of your main hard drive (IDE HDD0). It doesn't matter if 'legacy floppy or USB are ahead of either of them if they are not connected. PRESS F-10 TO SAVE AND EXIT the bios setup program.
2.Restart the computer with the first disc i.e. Rescue and Recovery CD already in the drive. The recovery program will come up. A smaller window will come up.
3.Follow the on screen prompts.
Choose to restore to Factory Specifications to Install OS, Applications and Drivers
At some point it may ask if there is a supplemental disk. This is the one that says 'Lenovo'.
4.Follow on screen prompts (i.e. insert disk 1)
5.The prompts will continue to ask for the discs in numbered order.
6. Follow the instructions on the screen to restore laptop to factory settings
7. Do not boot directly to the hard drive until the entire recovery process is complete i.e until you have used all the recovery cds for the set.
8. During the recovery process the computer will reboot multiple times. Do not do anything to interrupt the process unless you are asked to insert any specific disk.
AT THE END:
Promps may ask for the supplemental disc again, follow the on screen prompts.
Computer will restart, you may see the original recovery screen. BE PATIENT, The files still have to expand. You may not see any prompts for a couple of minutes.
SOMETIMES: (I dont know why)
After loading all the discs and after it takes you to the recovery program if nothing happens AFTER A GOOD PERIOD OF TIME, BE PATIENT, remove all discs and click on restore factory contents AGAIN. It will expand all the files (takes a while) and restore your system.
Afterwards computer will restart multiple times as it continues to load windows, programs and drivers. Follow all the on screen prompts until it is done.
Once everything is done go to microsoft (All Programs > Windows update) and load all new service packs and updates.
Partially taken from the internet and written for a customer. Tried and tested. PLEASE ADD TO KNOWLEDGEBASE.
NOTE: instructions may also be valid for other Model Thinkpads.

NNNNN wrote:
SOMETIMES: (I dont know why)
After loading all the discs and after it takes you to the recovery program if nothing happens AFTER A GOOD PERIOD OF TIME, BE PATIENT, remove all discs and click on restore factory contents AGAIN. It will expand all the files (takes a while) and restore your system.
IIRC this was the normal recovery/restore procedure for older ThinkPads. First the recovery image is installed, then the machine reboots to Rescue and Recovery to use that image to restore the rest of the hard drive. User input is required at that point to select restore.
Newer machines combine both operations.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

Hello all,
Thank you in advanced for helping me out/any helpful advice you may have.
System:
Windows XP Professional
T61
4 GB RAM
2.50 Ghz Dual Core Intel Processor
120 GB Hard Drive
140m nVidia Quadro video card (256 MB available memory I believe)
Problem Summary:
I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
So in sequence of what I did:
Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
Decided that it would be best to just reformat the drive and start a clean install.
I had not done a real back up recently (several months due to my own carelessness and being busy).
I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
Things are going well, factory restore is successful, no problems yet.
Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
AND
'C:\Documents and Settings\Justin\Desktop'
DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
Is there anyway way that:
That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
That the files are 'hiding' somewhere due to their large size?
Most importantly of all:
IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of.
If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
Thank you,
-nofeet3
Justin

Hello , and ARGH !
I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
If anybody could help this would really be appreciated .
Here is the story
Lenovo SL500
Windows XP SP3 I think
Specs maybe not too important
My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says
" lsass.exe - System Error
the endpoint format is invalid "
and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
It rescues all the small files
BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
However , not a single music file is copied.
It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
I don't think the files are hiding , but if they are , maybe somebody could tell me where.
I suspect though that Rescue and Recovery has "recorded" the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
nofeet3
It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo , and this is not a good demonstration of it's abilites at all .
PLEASE HELP ME !!
ANY HELP WOULD BE HIGHLY APPRECIATED !!
Thanks so much in advance for any help anybody can give , and best regards ,
Carl .

Create Recovery Media crashes on Windows 7 SP1 and Rescue and Recovery 4.51.0045.00

I installed Rescue and Recovery 4.51.0045.00 right after a fresh installation of Windows 7 Home Premium SP1 (Build 7601 64 bit) on my Thinkpad Edge 11. After hitting "Advanced Rescue and Recovery" and then "Create Rescue Media" I get a "Create Recover Media has stopped working" error with the problem Signature:
Problem Event Name: APPCRASH
Application Name: RRMedia.exe
Application Version: 4.51.27.0
Application Timestamp: 513d7dbd
Fault Module Name: RRMedia.exe
Fault Module Version: 4.51.27.0
Fault Module Timestamp: 513d7dbd
Exception Code: c0000005
Exception Offset: 00004451
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d61
Additional Information 2: 3d617f89c03aec75ed4c33477fb666c5
Additional Information 3: 62ba
Additional Information 4: 62ba33999ddd637bc95b614e6779b3ea
Uninstalling and then reinstalling Rescue and Recovery doesn't work - I still get the same error when trying to create recovery media.
Any tips would be greatly appreciated.

Hi Customer,
We have below workaround for fixing your issue, would you please try and feedback result to me?Thanks.
delete the below registrykey :
"spilock"="1382411866.78"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\spi\RNR Boot Media]
"spilock"="1382411866.78"

How to install Rescue and Recovery 4.21 on Windows 2003

There should be a good amount of users running Windows 2003 on their thinkpad for various reasons. As much as I tried, I could not get Rescue and Recovery's MSI to install on my X61 running Win2003 R2 SP2, despite attempts to modify the Setup.ini file.
the changes made in setup.ini:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
The returned installer error is "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later".
This is such a shame as I'm pretty sure RR would run just fine on win2003 as both WinXP and win2003 are based on the same underlying technologies and code. Please advice if there's any method such as a command switch for MSI installer to suppress OS detection error or any modification that can be made to setup.ini to get it to install on win2003 or any utility that can be used to modify MSI files and database? Thanks!
Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
Solved!
Go to Solution.

Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
Right-click on Rescue and Recovery.msi and edit with Orca
Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
When you're done with these modification, re-run Rescue and Recovery.msi without closing the previous error window. Rescue and Recovery should now install without any glitch! Good Luck!
Message Edited by Xseriesfanboy on 09-01-2008 06:37 AM
Message Edited by Xseriesfanboy on 09-01-2008 06:38 AM

Rescue and Recovery's disk management is pathetic and senseless, please help.

I'm using an X61 (which i've been very happy with, by the way, not that this is relevant) which has Rescue and Recovery installed by default. This is okay, as I see the value of regular backups. However, the default setting is to keep a history of 5 of the last backups. Each backup consumes ~10gb of space for a total of about ~50gb if I let the program run as it came configured, which is totally unacceptable for a machine that has 100gb of storage. That's my first complaint.
Second, I've attempted to neuter the R&R's idiotic disk usage behavior by reducing its maximum number of incremental backups. Oh, trouble. The program will not allow me to have any less than *3* incremental backups, for about ~30gb disk usage. Why does this program insist on dictating how many backups I choose to keep on hand? Ridiculous. I think 2 incremental backups would be reasonable, but R&R will not allow this.
Third, I have also attempted to repair the situation by deleting old and unnecessary backups. Oh, trouble again. Upon attempting to delete some of these backups to *free up space*, it notifies me that it cant, because it *lacks available space* (!!!!).
Whoever designed this program's behavior should start thinking about a career change, imho. Or perhaps I am at fault and it is merely my ignorance that is preventing me from using this application properly. I do hope it's the latter, as I typically have great faith in anything produced by IBM/Lenovo... but this just has me extremely frustrated. Please send any words of advice, I thank you all in advance.

I do not have an answer to this, but if you can tell me where I can go to actually attempt to delete the "backup" that R&R *did* create on my local drive, I would be most appreciative. I had never used it (R&R) before (and I have used TP's going back *a long* time!) so I assumed when I tried it the first time that it would ask me where to put the backup, e.g. on the network, external drive, &c. Instead, it started backing up *everything* to my local drive. While it was running, I had to close the Tablet, which apparently did not make R&R happy.
Bottom line: my 100GB HD is already down to 25GB free (and it is only a month old), the "backup" apparently did not complete successfully so R&R will not recognize it to delete it. So, I have a worthless backup taking up a ton o' space and I cannot find it to delete it. HELP!!! Next time, I will know to have R&R set up *before* running it to back up to the network. (or, based upon the original post to this thread, I may just manually back up my data or save all my important stuff on the network to begin with and let the sysadmin guys worry about backups!)
If anyone even knows what the name of the backup file(s) is/are, that would be a start.

Dial-up Internet connection support software missing after Rescue and Recovery on T42p

Hi!
I have a ThinkPad T42p laptop computer with Machine Type: 2373-HSG and Serial Number: xxxxxxx.
The computer came with Windows XP Professional SP1 as well as a number of useful tools and applications preinstalled by the factory.
One of them was a piece of software called something like "Call Waiting" or something similar, as I cannot now remember very well. Its purpose was to allow users receive an incoming telephone call while being connected to the Internet through a dial-up modem connection.
Unfortunately, a few weeks ago, a virus caused so severe a damage to my system that I had to use the Rescue and Recovery feature to have the preloaded operating system, reinstalled.
I subsequently upgraded the preloaded Windows XP Professional SP1 to SP3, upgraded Internet Explorer from the preloaded version 6 to the latest version 8, dowloaded and installed all the other available Microsoft Update files as well all the latest versions of drivers and ThinkVantage utilities and applications from the Lenovo website.
Unfortunately, however, this "Call Waiting" application has been lost as it neither available for download on the Lenovo website nor in the C:\ibmtools folder on my hard disk which includes all the applications and utilities of the system as they were delivered and preloaded from the factory.
I would greatly appreciate your help that could be offered to me about it.
More specifically, I would like to know what the exact name of this piece of software is because I am not sure if it is indeed "Call Waiting" or something else and where can I download a legal copy of it from.
However, if it is no longer available for download, is there any other similar application which would work the same impeccably with my ThinkPad's integrated 56K CXT modem and, if yes, where could I get it from?
All the best!
moderator note: serial deleted for owners protection.

Wow.. I didn’t think there was anyone left on 56k Dial up...
I think I vaguely remember the software from my old T41 but I think it was IBM propriety and as I don't have that Thinkpad any more unable to check.
You could try this though "http://usuarios.multimania.es/olcall/index_enu.html"

AHH Thinkvantage Rescue and Recovery won't let me get into Windows RecoverY!

So I'm having the error Windows failed to start; NLS data is missing or corrupt. What I've read on the internet told me said that I should enter the Windows Repair disk and proceed. I don't have an optic drive, nor was my tablet (X61T) shipped with discs. I've created a bootable image of the windows recovery disk on a USB, but when I enter it the only option is to go into thinkpad rescue and recovery. There's no way around this as far as I can see. Also, windows doesn't start at all, no safe mode, no last working configuration, none of those.
Thinkvantage R&R doesn't let me do the same repair function as Vista, nor can it restore from vista's backups as far as Ican see. The only option is Full restore, as quick restore is not pressable.
HELP! I don't even want this stupid program anymore, is there any way to uninstall it?
And I was going to just make a copy of the HD and factory reset it, but when I recovered all the files and was double checking, some of the files which I have hidden were missing, so I can't go about wiping it anymore. Please help!

Check the XDA forum or where you got the files
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Urgent - Rescue and Recovery application affects CHKDSK function

Similar Messages

Maybe you are looking for