URGENT-- SAP CRM 5.0 upgarde from SP 5 to SP 12

Hi All,
       We have CRM 5.0 systems on SP 5.0. The operating system is HP-UX and database is Oracle 10g. We are planning to upgrade to SP 12. We have EP 7.0 as our front end. Mobile servers are also there ( MAR and communication stations). We also have B2B e commerce webshops running on JAVA stack.
Please let us know the steps that need to be performed after the upgrade with respect to mobile scenario and basis activities.
Thanks and Regards,
Rajeet Mathur.

It's a tedious manual process to re-implement all your customizations over to the Webclient.  I will say if you were good and kept business logic in BADI's then all you need to worry about is screen customizations.  If not and you were like many folks, you are going to have to recode everything.
I did this about five years ago from CRM 4.0 to CRM 5.2(the first CRM release with webclient) and if you look at the content under my profile with way older blogs, you can find some of my commentary on doing this.
For EHP3, you need to learn/love/embrace the AET.  You are also going to need to learn the SAP Web Client stuff ASAP.  The great part for you  is SAP offer classes or there is a book or two on it.  You don't have to learn it from lean documentation like I did.
I disagree with the system reimplementation comment.  There is no need to throw out your CRM instance.  That's why we have upgrades.  Keep your system, but reimplement the code in the SAP Web Client Logic.  The great part is since you are coming from 5.0 -> EHP3 it's going to be like having a new CRM system again, as all the parts that need to be enhanced don't exist in your 5.0 box and that section of the upgrade system will look like a brand new system(at least that's how my 5.2 box looked like coming form 4.0).
Take care,
Stephen

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