Urgent: "The Metric Windows Event Severity" Is Not Raising Any Alert

Hi, All,
The version for OMS server & agent in my env is 10.2.0.4. We need to monitor a windows host as well as its windows event log. So I set the metric for 'Windows event severity' as log name='System', Warning threadhold='Warning', Critical threahold='Error'. But there is no any alert raised at all. I am sure there are 'Warning' and 'Error' event log in the windows host.
Does any body meet the same problems? I found a doc 561050.1 which metioned the same issue and it told me I should patch 6752515. But it still does not work.
Thanks in advance for any advice.
Best Regards,
Sharon.Ni

kmaule,
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