URGENT: Transferring Creative Cloud Account to new laptop

Hello,
Am desperately looking for help. My MacBook Air was stolen, I have a new one, but having difficulty syncing Creative Cloud with new one. Help PLEASE?

The CC has been activated twice.
You need to deactivate it from PC,
If you want to activate for the third time, then you can by choosing to "deactivate from previous computer" option that you will get while activate it for the third time.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#ac tivate-problem
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#ho w-to
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree

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Hi Dave, hi Jeff
thank you so much for fast reply. I tried to answer with email. Didn't work. Sorry.
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I'm a german adobe freelancer and had a complementary access to install with www.creativecloud.com/redeem.
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Thank you Sheena!!
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Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
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Regards,
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URGENT: Transferring Creative Cloud Account to new laptop

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