Urgent USB problem
I just purchased a Satellite C55-B200 exactly 2 weeks ago today, and I was told that I have exactly 15 days that I can bring it back and get it switched out if need be, so I've got to make a move no later than tomorrow if needed.
I am completely pleased with my computer and would gladly take a trade if necessary.
My problem is simple: 2 out of the 3 USB ports on it don't seem to be functioning right. The reason why I didn't notice earlier is pretty simple: For one of them (the only one on my left when facing my screen), I always had the mouse plugged in, and haven't been gaming or anything like that on it so I didn't notice anything was wrong with it, and I never kept anything in one of the USB ports on my right side.
What happens is pretty straight forward. Anytime I put any USB device in the USB plug on the right side of my computer I get a message saying that it wasn't recognized, and can't open it. However, if I put the same drive in either the USB 3.0 plug or the plug on my left it works just fine (the USB 3.0 plug works indefinitely, the one on my left has some problems). On my left, I just began hooking up hard drives, and I've noticed that no matter what I do the drive seems to disconnect and reconnect for no reason whatsoever. When I just had a mouse in it I think I was chalking it up to just a little cheap mouse glitch (was using my portable mouse on it). But that's not the case.
Every single one of my hard drives not only work completely fine, but I can plug them into the USB 3.0 drive and run them with no issue. That goes for both flash drives and external hard drives (only one of which is actually a usb 3.0 device). But, when put into the other plugs, they always malfunction (non-workable the 2.0 plug on my right, and constant random disconnects the usb clum on my left).
This is a major problem for me, because I've got a large library of things I was planning on moving using this computer, but if only 1 USB port reliably works I'm in trouble.
This computer is pretty new (2 weeks old), and has only done one major update. I'm not sure if this could be a software glitch or if it could be a hardware glitch.
If it is a hardware glitch (or more than likely is) I need to get it changed out now later than tomorrow. I don't like making a fuss over things like this, but typically I use at least 3 USB inputs on average (counting the mouse), so having a malfunctioning computer that can only use 1 inpute reliably really messes me up. I don't know if it might be some kind of software thing or a hardware problem.
Thank you guys for any assistance!
EDIT: Just for clarification, I bought it from Best Buy.
I would give it back to Best Buy for one that works! You shouldn't have to "fix" a new computer,particularly with problems that will probably turn out to be hardware related.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit
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