Urgente!! Mancata riparazione Iphone 5!!!

Qualcuno può spiegarmi perchè il mio Iphone non può essere riparato se ancora in garanzia?
Sono stato all'Apple Store è mi hanno detto che dovevo portarlo al centro tim dove avevo acquistato il cellurare dato che era passato un'anno e che tramite il negozio poi sarebbe arrivato in assistenza.
Il negozio dopo più di un mese mi comunica che la apple ha rifiutato l'assistenza perchè l'iphone risultava già aperto.
Ma se il controllo del cell lo hanno fatto direttamente loro all'apple store!!!!!
Non sarà perchè la garanzia scade a febbraio? spero di essere smentito.
Grazie.

Your warranty with Apple was voided when you had a 3rd party open your phone.  Nothing you can do now.
Can someone explain to me why my Iphone can not be repaired if it still under warranty?
I was at the Apple Store, you have told me that I had to take it to the center where I had purchased the tim Mobile handy since it was passed a year and that would come through the store then in service.
The shop after more than a month I announced that the apple has refused assistance because the iPhone was already open.
But if the control of the cell have done them directly to the Apple Store !!!!!
It will not be because the warranty expires in February? I hope to be proved wrong.
Thank You.

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