URGENTEEEEE

Buenas
Tengo un problema con mis videos.
Estoy utilizando adobe captivate 6 y al subir los videos en un servidor la imagen de estos no aparece o parece una imagen cargando, cuando observo los videos de manera local no me sucede este error todo sale bien la demora es que los suba al servidor.
como hago para solucionar este error si alguien sabe le agradecería muchísimo, me urge solucionar esto cuanto antes
Gracias

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