Urgently I want to configure the knowledge search

Hello All
I am working on CRM 5.0 IC WebClient.
I want to configure the knowledge search, I want to know if the knowledge data base is a separate data base should be integrated with CRM or it is already there only need to be configured.
I want to know how data will be saved on this database.
Installing TREX is a must so I want to know if it is installed or not
If any documentation is available please mail me at [email protected]
Regards
Jacopo François

Hi Jacopo,
Please surf through this link.
http://help.sap.com/saphelp_crm40/helpdata/en/83/1668ce7f3411d6885d00008658acb2/content.htm
Regarding Trex installation, you may get the guide in service market place under CRM.
Best Regards,
Pratik Patel
<b>Reward with points!</b>

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in our system the KA knowledgebase was not available by default.
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Hello Krishna
I am working on CRM 5.0 IC WebClient.
I want to configure the knowledge search, I want to know if the knowledge data base is a separate data base should be integrated with CRM or it is already there only need to be configured.
I want to know how data will be saved on this database.
Installing TREX is a must so I want to know if it is installed or not
If any documentation is available please mail me at [email protected]
Regards
Jacopo François

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Hi,
in our system the KA knowledgebase was not available by default.
We had to create it using the wizards.
To do this, go in SPRO to Software Agent Framework and choose activity 'Name and configure knowledge base'.
Concerning the data you have to enter- If I remember right, only the name KA is important, the rest can be left unchanged.
After this, you have to go on and create an index for KA using 'Configure Compilation', and last but not least add the KA to the relevant applications. In our case this is ICWebClient.
Hope it works,
Cheers
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Urgently I want to configure the knowledge search

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