URGENTLY NEED HELP!!! phone has blackberry 102 error

Hi
I upgraded my whatsapp and they asked me to restart the phone when i did that a white screen appeared saying
"Error 102 reload software for further information please visit www.blackberry.com/102"
i tried to go to that link but it doesnt exist, i read on the forums someone else had the same issue and the instructions were to connect the blackberry t your laptop but my blackberry wont read on my laptop with the cable, with or without the battery in it wont let me go into the phone
Please help! my whole life is on that phone and my world is at a standstill without it!!!

Please make sure the Cable you are using is a Datasync Cable and not just a Charging Cable to be able to connect your phone to your computer/laptop. Replacing a USB Cable? Ensure it’s a Datasync Cable
Try this workaround:
For BlackBerry Device Software 7.0 and earlier, please either perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it or perform a reload the BlackBerry Device Software. For more information on how to hard reset the BlackBerry smartphone, see KB02141. For more information on reloading the BlackBerry Device Software, see KB10144.
For BlackBerry Device Software 7.1, if unable to contact the wireless service provider through which the BlackBerry smartphone was purchased or BlackBerry Technical Support Services for further review and support, please ensure the BlackBerry smartphone is running the most current version of BlackBerry Device Software. For more information on updating the BlackBerry Device Software, see KB16068. If unable to contact the wireless service provider through which the BlackBerry smartphone was purchased or BlackBerry Technical Support Services for further review, and the BlackBerry smartphone is running the most current version of BlackBerry Device Software, please either perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it or perform a reload the BlackBerry Device Software. For more information on how to hard reset the BlackBerry smartphone, see KB02141. For more information on reloading the BlackBerry Device Software, see KB10144.
"JVM 102" error is generated on the BlackBerry smartphone
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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