URL for Downloading Licensed FlashPlayer Does Not Work

I reapplied for a license to distribute FlashPlayer back in October and was granted a license and a specific URL to download FlashPlayer for distribution on our intranet. The URL does not work and instead of downloading FlashPlayer the only option is to apply for another license. I attempted to engage Adobe via Chat and they said I have to post here, but this does not make a lot of sense since the email with the license said the URL for downloading may not be shared with anyone, hence why I am not posting here.
So have others received a license from Adobe with a non-working URL? How did you get someone at Adobe to respond?

Hi Eddie,
I will forward this to the Licensing folks and will post back when I have a response.
Maria

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Ämne: I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?
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URL for Downloading Licensed FlashPlayer Does Not Work

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