US subscription and number

Hi I have just renewed my subscription and US number but even after more than an hour i cannot make a call to the US. It keeps saying I need credit for the call. Have I done something wrong. I used to ne able to do it before. I am based in the UK.

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I just signed up to the Adobe subscription and I can't find my serial number to activate it. What should i do?

I just signed up to the Adobe subscription and I can't find my serial number to activate it. What should i do? I had the trial version of potoshop, and signed up to the £8.38 a month subscription and Im sruggling to work out how to download it properly. Im on a mac, by the way. Any help wold be gratefully received.

Hello,
first of all you could have a look there: https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number.
If not successful use http://helpx.adobe.com/x-productkb/global/find-serial-number.html >>> I lost my serial number >> see comment
The last time Adobe suggests so too this https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing- activation
Good luck!
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Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Active Subscription and Skype Number but unable to...

I had a an active subscription and Skype number since September 2012, but I am unable to receive calls. The reason I purchased any this is so that I could receive calls that have forwarded to my cell phone.
I have call forwarding activated. Before when I was just buying Skype credit monthly it forwarded perfectly.

Having same issue what to do now? Is anybody there to solve this problem.
Cant make calls but monet is taken from my bank account.order is also delivered. Plz help what to do
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Cancel my subscription, and request refund. My order number is AD014054609.

How do I cancel my subscription, and request refund. I subscribed 3 days ago and have yet to get the software to work. My order number is AD014054609

Best to reach out to Adobe Chat support; here's the link.

Re: Skype Number, subscriptions and forwarding whe...

I have a similar question to Fabrizio. I am setting up a small business. I primarily live in Australia but will be travelling a bit.
My understanding is that if I have a Skype number (which appears more professional and as if I have a land line), the caller will not be charged and that those charges will be charged to me.
Am I better to have a subscription and is there any difference in the call charges that are charged?
Also, if I understand correctly, if I travel to, say, Italy, often, I would get a Skype number for Italy. Both the Australian and the Italian Skype numbers would have country prefixes - is that correct?

TheBizio wrote:
Hi all,
I have a few questions relating to the Skype Number, which I recently bought.
The main purpose for me using the Skype number is to receive business calls and have them forwarded to my mobile. I have a small business, and want to appear as if I had a landline number.
Here are my queries:
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
2) Does it cost to forward calls to my mobile?
3) If so, is there a specific plan I can get to pay a flat rate?
Cheers,
Fabrizio
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
- If you have set-up call forwarding in Skype, call forwarding status will be set when you're offline in Skype. Calls can also be forwarded when you're online if the call was not answered after a number of rings.
2) Does it cost to forward calls to my mobile?
- If you use Skype Credit as a payment method, the forwarded calls will be charged at the Skype’s great pay per minute rates. For example, if you forward your incoming Skype calls to a mobile number in the United States, you’ll be charged exactly what it costs to call a mobile in the United States from Skype.
3) If so, is there a specific plan I can get to pay a flat rate?
- You can also purchase a subscription for calls to a country where you want to receive the forwarded calls. For example, if you want your incoming Skype calls to be forwarded to a number in the United States, simply choose a subscription covering calls to the United States.
No matter which payment method you prefer, the person who’s calling you on Skype will still call you for free.
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Where do I find the Creative Cloud Subscription Serial Number?

I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
Mylenium

Can't open Captivate 6.0 subscription and can't upgrade to Captivate 7.0

I just tried to open Captivate 6.0 and it is asking me to license the software, per usual. I'm on subscription. Normally clicking the License This Software button logs me in with my user account. Because of the upgrade to 7.0, it now stops at a page requiring a serial number.
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WTF Adobe??? I have a deadline of tomorrow and need to use your software -- which I have paid for!!!
Have been on hold waiting for Adobe Captivate product team for 55 minutes (and going) now.
You guys had better sort this out. This is ridiculous!
Also... backwards compatability is kind of essential. i.e., saving a Captivate file to a previous version so that co-worker, client, etc can open it if they have a previous version (even InDesign has this... not as easy as Photoshop or Illustrator, but you can still do it at least). Can you please make that a high priority??? Thank you.

Hi Deidre,
Sorry to hear about your problem.
I will make sure you recieve a call as soon as possible from Adobe to provide any possible help.
Please email thed etails of your Subscription and Machine as well as your Contact number to -- [email protected]
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I was not aware of the automatic renewal of subscriptions and was chareged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have recently found how to manage and shut off future renewals. Can i get a refund?

I was not aware of the automatic renewal of subscriptions and was charged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have now shut off automtatic renewals. It would have been nice to know it was there to begin with!

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
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Where is my payed subscription and where is my onl...

Where are my payed subscription? Where is my online number????

As I understand you purchased a subscription and an Online Number.
Active subscriptions on your account can be found here:
https://secure.skype.com/account/call-phones/packages
(Under settings you can see what subscription covers)
Your Online Number is also listed on your account page:
https://secure.skype.com/account
I assume you are asking this because you have trouble using them, but in order to help you could you please explain what the issue is.
For example if you can't make calls then where do you wish to call and what subscription you have?
If you have trouble receiving calls to Online Number then what error is the caller getting?
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unable to call when I have a subscription and credit

Hi. I have the unlimited world subscription, which says that it allows calls to Canadian landlines and mobiles. I also have $35.00 in Skype credit. But when I go to call a mobile number in Canada, by choose Call Phones from the bar on the left, choosing the country, entering the number (which is now stored as a recent number), and then clicking on the phone icon in the upper left, nothing happens ... nothing dials, I get no sign that a call has been initiated, and no error message. Nothing happens. The phone number is correct; it has +1 (Canada/US) followed by ten digits. I have read all of the Skype Community posts with similar topics, but none of them describe this specific problem, or offer a solution. I am running what I believe to be the most recent version of Skype (7.6.0.105) for Windows. Would be grateful for some suggestion about what to try next.

Hi Claudius, When I follow your suggestion, I can get as far as entering the contact name and number. But then I have to click on either "Add Number" or "Cancel". When I roll the mouse over "Cancel", it goes grey, and I can click on it ... which has the predictable effect of canceling the attempt to enter the number. When I roll over "Add Number", it does not go grey. When I try clicking on it anyway, nothing happens. So my only active choice is "Cancel". I can't implement the second part of your suggestion because I cannot get any phone numbers into my contact list.

Skype Unlimited World Subscription and Call Forwar...

I have a Skype number and a U.S. Canada subscription. When I try to forward to a local number, I am told that I need Skype Credit or a Subscription. But I have a subscription.
I have tried this from both the browser and the windows desktop app. I have the latest version installed.
Please help!

I have skype unlimited subscription but when I call it says Skype credit is require. Then what is use of free unlimited subscription and I can not access tools easily its very difficult to find help tools help me to make free calls

I have several CC subscriptions and want to cancel one. How do I tell what subscription is attached to what computer?

I have several CC subscriptions and want to cancel one. How do I tell what subscription is attached to what computer? I can't find any place to match up a serial number or any kind of ID.

Hi Okvideodude,
Welcome to Adobe Forums
You can Contact Adobe Customer Support and provide your email address for the one you want to cancel. In order to do so see the link mentioned below.
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps!
Thanks
Garima

US subscription and number

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