Usage monitor makes no sense between months

Any chance of the developers taking a look at this?
It looks like the usage has reset for June, gone green, but retained May's usage.  Can't be too careful with the £5 penalty.
Here's a screenshot.

screenshot does not work for me
usage monitor shows usage to 23.59 last night ie total for may.  It will start to show June usage when viewed tomorrow
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Similar Messages

  • BB usage monitor for 1 month ?

    OK, just found the account linked usage monitor, and can see what has been recorded month to date.
    Allowing for the fact it's a new tool, it would be nice to see previous months' data too, to assess trending vs. best service selection.
    I can't see a way of selecting a date range, say from when the tool started until today though - is this available elsewhere? I presume the data is captured somehow by BT for quarterly billing support.

    Numb3r6 wrote:
    OK, just found the account linked usage monitor, and can see what has been recorded month to date.
    Allowing for the fact it's a new tool, it would be nice to see previous months' data too, to assess trending vs. best service selection.
    I can't see a way of selecting a date range, say from when the tool started until today though - is this available elsewhere? I presume the data is captured somehow by BT for quarterly billing support.
    Hi.
    A number of "us" have already pointed this out. You can keep your own figures of course, say in a spreadsheet. The only problem is the silly fault with the system (not yet acknowledged) in that the figures for last day of the month (and hence the overall previous month's figures) are not available.
    The meter shows the usage up to midnight the previous day - but does not d this when the day is 1st of the month. At the beginning of November, the meter was reset and the figures for 31st October (and hence the whole month) were not available.
    The meter was supposed to go live at the beggining of October, but was delayed until 4th. It's possible that the flaw as seen above may have caused a problem and delayed the implementation.
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  • I already have a subscription for Captivate.  I would like to add InDesign.  Does it make more sense to just buy the while package @ the $49/month rate?

    I already have a subscription for Captivate.  I would like to add InDesign.  Does it make more sense to just buy the while package @ the $49/month rate?

    As of now, Captivate & In design can not be clubbed together. You can buy the CC complete package or go for single app.
    Regards
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  • Iphone memory usage makes no sense?

    If I go to usage it says there is 161 mb free space and 5,9 gb in use. If I count everything it is a total of 1800 mb. So what is taking up all this space the iPhone doesn't tell me? I have no clue what's going on

    screenshot does not work for me
    usage monitor shows usage to 23.59 last night ie total for may.  It will start to show June usage when viewed tomorrow
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Usage monitors different

    Over the last three days my BT Broadband account shows that I have used 8.5GB.  My home hub manager shows only 1.0GB (and that it has been connected for 13 days).
    Can anyone explain the difference between to two figures?  1.0GB feels about right. 
    BT Help Desk just take the attitude that we are right and you are wrong.  When pressed to explain why the figures are different they just transfer me to a number that never gets answered.

    dpearson wrote:
    Thanks for help (why can't BT show as much interest?)
    BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17
    I am not using YouView at all.
    The BT HH 4 A resets the upload and download data figures when they reach 4.3 GB. without re-connecting.
    What has happened is that if the usage monitor says you have used 8.5 GB in the last three days the Hub has probably reset at least twice in the last 13 days and therefore should be reading at least 9.6 GB.
    The Usage Monitor is probably correct in your case and you need to investigate why you are using more data than you think.
    It is essential that you read your Hub stats at least once a day and preferably take screen prints.
    Read message 26 of this thread for further information:
    https://community.bt.com/t5/Bills-Packages/Re-Broadband-usage-exceeding-monthly-limit/td-p/1134656/p...
    And this thread for information on HH 4 A
    https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-4-A-Data-Received-value-being-reset/m-p...

  • The usage monitor is currently not available

    BT.com message...
    "The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."
    Well, finally BT's complete lack of ability to manage their core business is paying off.....can download/will download.....FANTASTIC!!!
    And if you aren't affected by this and Do go over your limit...I'd complain to ofcom....you can't treat one customer one way and another a more preferential way....
    Oh, and if you pay for anything more than 10MB download per month, I'd also ask for a discount......
    Thank you BT...may your utter incompetence reign supreme forever....
    All hail the God of failure...yes, Mr Buckley...I'm genuflecting in YOUR direction!!!

    Hi Guys,
    Thanks for raising this.  I am sorry that you are having problems with the usage monitor.  I would like to sort this out.
    Can I ask that anyone having issues, Please drop me an email via the 'Contact Us' link in my profile.  (click on my name and you will find the link under the "about me" section).  Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
    The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
    What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
    There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
    You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost.  In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
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  • WHERE IS OUR USAGE MONITOR BT

    Hi,
    Now this is a COMPLETE RANT!
    I am FED UP with my teeth seeing people talk about being threatened by increase of bills or changing contracts to the next product up because their usage is more than the product they have paid into.
    For example, BT Bullies Granny , BT Charging for excessive use and wait for it, Went Over Option 1 FUP.....How To Upgrade? All of this when, NO USAGE MONITOR exists on the BT Website.
    This really frustrates me because people are being pushed by upgrading to the next option where there could actually be better deals, lets face it, if a product does not work with the client, why continue with that product - move on!  Im sure you would revert back to Heinz Beans compared to Tesco Value Beans a!
    Another item that really frustrates me is how BT looks after it's customers, the lack of any compassion and bullying to make sure those who are struggling to pay bills on time get either cut off or phone numbers changed.  Also, increasing direct debit payments which do not match the persons circumstances of calls and line rental, ok maybe one month you spent £2 more than normal,does not constitue an increase your DD from £30 to £75 pcm hay!
    BT, you seem to be spitting in our faces, YOU are serving us as customers in a very bad way, WE are trying to advise YOU how YOU can help us, PLEASE LISTEN TO US, give us a USAGE MONITOR, GET RID of the term UNLIMITED, it is not an industry term which includes FUP, TELL US what we are paying for, something easy to understand with NO SMALL PRINT.
    LISTEN so we can all be heard!
    CG
    CG Over An Out
    Solved!
    Go to Solution.

    submarinex1 wrote:
    Owlie wrote:
    Think the way you wove the term Granny and blew her allowance should be classified as an offensive remark that sterotypes the older generation with limited resources as a legitimate target for ridicule.
    Being old or elderly comes to us all eventually. . .
    We all don't have the brain of our youths and this can be distressing. . . as can remarks from youths or the ill-mannered.
    well i have a friend who is 73 who spends alot time downloading flightsim planes, and playing on his xbox and internet and mail and ive yet to hear him complain hes gone over his limit.
    your age comments have no meaning, since for one its not even the woman used in the example who has posted, shes not technicaly a granny either since it was his mother and bt did not bully her. and where does it sterotype anyone. and what has limited resources have to do with anything, nice try on a posh sounding post though. what we really need to do now is find a 90 year old who downloads 100g xbox demos and music a month who keeps being told hes over his limit and ask him how he feels.
    have a look at www.downloads.com they do free stuff for pc and mac and its cnet so its safe.
    It is not the case of stereotyping or ageism that is the problem, the problem is BT a large worldwide organisation can not provide a utility to advise its customers there usage of broadband by day month or period, others can provide this, my mobile operator provides this so why not BT!
    CG Over An Out

  • Broadband usage monitor is lying...

    My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
    Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
    This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
    The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
    Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
    Thanks

    @Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
    @PaulBrad1 post back to let us know how you get on with turning off your son's laptop. 
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Usage warning for first day of month

    Oh dear, I get the following warning for the first day of the month.
    "You are within your June usage allowance but are likely to go over before the end of the month."
    This after  0.45Gb use the first day.
    My normal usage for nearly 2 years has been around 1.5Gb a month, except for May when I used 2.47Gb most of which was in the last 3 days of the month,  the reason why.... I bought a new computer and with all the updates it down loaded it pushed the usage up, hopefully now the updates will have completed.
    Could anyone tell me if this is the case or am I in for more nasty surprises as the days pass. (new computer purchased 29/5/12) by the way I am now using wired instead of wireless I shouldn't think that would make any difference though!!!
    Thanks Patty-L
    Edit  I am on 10Gb monthly allowance
    Solved!
    Go to Solution.

    john46 wrote:
    the use of i player when using BT vision may show on your monthly usage but is deducted as it is routed differently when it comes to any monthly usage
    Actually, the BTVision element should never show on the online usage monitor. It will of course show on the hub usage.
    This is, in my view, one of the reasons why the usage monitor is done daily in arrears, to exclude the relevant items such as vision and bbtalk.
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  • Event in Cisco Unified Operations Manager makes no sense

    Hi
    The ennvironement is as follows:
    3 CCM 4.x Cluster and lot of h323 Gateways. All is controlled by a gatekeeper.
    For monitoring purposes I'm running a Cisco Unified Operations Manager 2.0.2. From a h323 gateway I recieve an event, that there happend packet loss and that the MOS was below the critical MOS threshold. As destination I see another h323 gateway in the same cluster. What does this mean? For me there is never voice between these 2 gateways. For me this event makes no sense. On the gateways everything looks fine, there are no drops or errors neither on the interface nor on the service-policy.
    Any idea why it's generating this event?
    Regards
    Peter

    Hi Peter,
    I think it would be best if you could get a packet capture (at the point of the 1040 sensor) during the times of one of these low MOS scores and then open a TAC case. The TAC engineer will need to contact the 1040 sensor developers to understand how exactly they are calculating packet loss and the packet capture will help greatly in finding the root cause. There are two components to packet loss for a 1040 sensor.
    1) Actual network packet loss (i.e. based on missing sequence numbers).
    2) Packets lost in the jitter buffer emulation (packet discards). This will
    count as a packet loss for any packet that arrives 20ms past its expected
    arrival time OR any "out of order" packet. Since the packets for a G711 are
    sent at a 20ms rate, a packet which is delayed 20ms may arrive out of order and
    be counted as lost.
    Sri

  • How does this make any sense??

    My husband gets the three bureao FICO subscription....this is on his credit report under "negative factors" HOW does this make ANY sense?!? It has "too many credit accounts with balances" as a negative factor...he has one credit card.... You have too many credit accounts with balances.EquifaxThe FICO® Score considers the number of accounts on a credit report showing a balance.Generally speaking, carrying fewer accounts with balances is considered less risky.For credit cards , your credit report may still show a balance on those cards - even if they are paid off in full each month. The total balance on the last statement is generally the amount that is shown on a credit report. NUMBER OF YOUR ACCOUNTS CARRYING A BALANCE Equifax1 accountFICO High Achievers have an average of 3 credit accounts carrying a balance.

    I think they're trying to say that he doesn't have enough accounts and with only one reporting (with a balance of course), that's their common answer.

  • BB usage monitor - random number generator yet aga...

    A few months ago the BB usage monitor told me I had usage levels that were simply not possible.  When I dug deeper, everyone I work with who has BT also got the dire warning they were over their limit that month - even those with 40GB limits that were usually nowhere near and also had not changed their habits.
    I got BT to admit they could not explain the bizzarre spike in my use.
    But guess what's happened this month?  Double nomal usage again - which again can't be possible.  I don't play games, uplaod photos......just a few emails.
    Anyone else found this?  And if so,  what can we do?  I refuse to be charged wrongly.

    vofsanity2 wrote:
    Rufty wrote:
    Thanks - But we should not have to do this!!  
    Last time the usage monitor went mad I found everyone I knew with BT had the same problem. So it must be them, not us.  When is this going to be fixed.  Searching through the forum this seems to happen a lot.  Feels just like a money making scheme for BT to me.
    If you analyse most of the posts on this topic you will find that it is actually quite a small number that claim to have this issue and most if not all have not checked their usage against the home hub data. A good number are also unaware of the data transfer involved in common activities like Skype video calls, Iplayer etc.   If the Usage Monitor is incorrect then the hub data can easily prove it. 
    You will do the community a great service if you can show you have a genuine problem.  I have been trying for two years and found that the Usage Monitor has been correct when compared with the Hub data using 4 types of hub( 2a, 2b,3a,3b) . 
    There does appear to be issues with some new accounts and some BT Vision users but apart from 2 cases in the forum no convincing evidence of a real problem.  
    I agree absolutely. I have asked people in this forum to do just this to check the hub stats with the online meter. There are indeed very few cases where some have done this.
    In the case I've mentioned a few times, my friend did do this and proved that there was something wrong.
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  • Re: Usage monitor not updating.

    All I get is a message saying it's down for maintenance. All this is very interesting, as my allocation should have been topped up on the 1st. It wasn't topped up until the 2nd, after which it showed 3 days worth of usage, at my typical rate, accompanied by a message telling me that based on current usage I would exceed my limit and should upgrade to unlimited. This would be OK if they had ANY evidence, but I've only had it for 1 month, and my usage was well under. After this, the monitor stopped working and has been "down for maintenance" since yesterday, therby preventing me from seeing my actual usage. Ist it Me, or is there some kind of game going on? If I think I'm being gamed, then ALL BT services will be out of this house PDQ and OFCOM informed.

    I average 4.6 gb a month, and am on the 10 gb / month tariff.  Nothing has changed in the setup here, but on 2nd July I  get an email to say I'm near my July monthly limit, and on the 3rd I get an email to say I'm over the limit.  As at the 4th the usage monitor says I have now used 20 gb - i.e 4 month's worth in 4 days.
    I even turn the router off overnight and when I'm at work.
    This is racking up a large bill.  After spending an hour on the phone BT insist their figures are correct.  Someone in India tried to change my wireless key 3 times, then gave up and said he can't do it, and he is off home as his shift has ended.  He suggests I try sorting it out myself, and to phone him back on Sunday.
    Talk about banging your head against a wall.  I'll cancel the direct debit and they can take a run and jump when they send a big invoice through.

  • BT Infinity Usage Monitor not updating.....hmmm???

    This happens at the end of every month.  I'm starting to think it is an actual ploy from BT to stop users from knowing how much broadband usage they have left?  The usage monitor normally starts acting up around the 25th of every month....then you get an odd day where it works then it then it stops updating completely.  This leaves a BT user in a vunerable position.
    A, Scared of using Internet - Not wanting a penalty charge by going over your limit!
    B, Not allowing the BT user to use their full amount of data that they are paying for = saving BT money = ripping us off!!!
    SORT IT OUT BT.......IT'S JUST NOT GOOD ENOUGH.

    A lot more in this thread regarding the usage monitor,
    http://community.bt.com/t5/BT-Infinity/BT-Infinity-Usage-Monitor-not-updated-today/td-p/616958
    Regards,
    Frogman

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