Usage - Spurious Usage - BT online vs HomeHub

Here is a screenshot of my broadband usage - suggesting usage of >30GB in 24 hours (see usage updates):
And here is the usage on my home hub on the same connection (with today's news):
So >30GB via BT and yet 4.1GB in 4 days from the hub.
Any insights? Presumably BT have a problem with usage monitoring - would they have volunteered this information or just happily charged me for the excess usage? 
Do you think this merits making a formal complaint +/- asking to move provider before the contract end?

davideyre wrote:
Here is a screenshot of my broadband usage - suggesting usage of >30GB in 24 hours (see usage updates):
And here is the usage on my home hub on the same connection (with today's news):
So >30GB via BT and yet 4.1GB in 4 days from the hub.
Any insights? Presumably BT have a problem with usage monitoring - would they have volunteered this information or just happily charged me for the excess usage? 
Do you think this merits making a formal complaint +/- asking to move provider before the contract end?
Hi.
Unfortunately the hub usage resets after about 5GB usage (perhaps just over 4.3GB), affecting all hubs 3-5 apparently. So a direct comparison is impossible.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

  • What are Microsoft- or other's-best practice or recommendation of Disk usage, CPU usage, memory usage monitoring to prevent system trouble ?

    We use win2003,win2008,win2012 servers.
    I heard somewhere that Microsoft recommendation threshold of disk usage monitoring is ( free disk space >= 15- 20 %) , if I remember correctly, but how about CPU usage and memory usage monitoring ? 
    What are  Microsoft- or other's-best practice or recommendation of Disk usage, CPU usage, memory usage monitoring to prevent system trouble and improve availability ?

    Hi,
    You can refer the following Performance Tuning Guidelines,
    Performance Tuning Guidelines for Windows Server 2003
    http://download.microsoft.com/download/2/8/0/2800a518-7ac6-4aac-bd85-74d2c52e1ec6/tuning.doc
    Performance Tuning Guidelines for Windows Server 2008 R2
    http://blogs.technet.com/b/josebda/archive/2010/08/27/performance-tuning-guidelines-for-windows-server-2008-r2.aspx
    WINDOWS SERVER 2012 - PERFORMANCE TUNING GUIDELINES
    http://blogs.technet.com/b/itprocol/archive/2012/11/27/windows-server-2012-performance-tuning-guidelines.aspx
    Hope this helps.
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • General- Usage- Battery Usage

    Hi,
    The "Usage and Standby" in General -> Usage -> Battery Usage only showing sometimes. Most of the time they're not shown.
    And, "Battery Usage - Last 24 Hours" seems having a bug...
    Thanks.
    Ed

    Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
    And your phone has to be charge up to 100% to show the correct standby and usage time. If you connect it to your computer to sync, it will not show you the correct usage anymore.

  • Broadband Usage watching BT Sports online using BT...

    I have been charged for going over the 10GB limit. We do not stream apart from watching TV sports via the application at home where we have BT broadband.
    I phoned BT this morning and they say, watching BT sports via the APP COUNTS TOWARDS USAGE. I have read the terms and as you say this does not count towards usage:
    "How much broadband can I use?
    Also, great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry."
    Who should I contact with this issue, as BT customer services say watching the APP counts towards USAGE and therefore I am being charged for exceeding the limit.
    Solved!
    Go to Solution.

    Hi egr55,
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Confused about usage of usage types (NW2004s vs. NW 7.1 vs. NW mobile 7.1)

    Hello all
    I'm confused about the different combination possibilities / restrictions when it comes to compare NW2004s, NW PI 7.1 PI and NW Mobile 7.1. I already consulted the Master Guides and technical installation guides but am still confused. So if someone could shed some more light on it it would be great!
    We plan to implement our interfaces, whether internal (system to system) or external (customers, suppliers) using XI (now called PI, right?). But we also intend to develop and run mobile apps (occasionally conected ones). So my questions around it are:
    1) Do we need to install at least two separate servers for this? I mean:
    - 1 server for SAP Netweaver PI 7.1
    - 1 server for SAP Netweaver Mobile 7.1
    2) Or is possible to have all this on one single server using SAP Netweaver 2004s with usage types AS ABAP, PI and Mobile.
    3) Is usage type AS JAVA required when choosing usage type Mobile?
    4) What would you recommend for production environments (note: I'm aware of the sizing / scaling question but I'm only interested in some kind of best practices advices in terms of maintenance, patching, etc.).
    Thanks anyone for some input on it
    BR
    Renaud

    Thanks Russell and Larissa for your clarifications.
    Re-checked the master guide for NW 2004s (7.0) and now found the relevant text in chapter 3.3.1 on pages 30 + 31. Must have overlooked it the 1st time.
    Other questions:
    a) What is the difference between a installation of NW 7.0 with usage type AS ABAP and PI compared to NW PI 7.1 ?!?
    b) What is the difference between an installation of NW 7.0 with usage type AS ABAP and Mobile compared to NW Mobile 7.1 ?!?
    Do the 7.1 versions contain real newer releases or is it just another packaging of same components? What are the advanteges of the 7.1 versions?
    Thanks again in advance for some more clarification!
    Renaud

  • Can someone tell me how am I suppose to use my iPad if I have to pay as you go data service which has already cost me $75 for the first month of usage due to not enough GB's usage.

    AT&T and Apple is going to cause people to look elsewhere in order to obtain services to operate their products which might not affect Apple all that much but AT&T may suffer a little bit and apple needs to go ahead provide the means for various ways to connect their devices through AT&T rather than forcing their customers to be locked in to paying an extreme amount of money for service.

    IF you're using more than 2GB per month, you have the wrong device for online service.  It's unclear as to how you are using the iPad.  If you're at home most of the time, you should be using wifi instead.  Much cheaper for extensive data streaming.  If you're instead out and about, knock off the video/audio streaming.
    If you go into System Preferences/Usage/Cellular Usage, it will show you exactly where you are.  I strongly suggest you "zero" out the counter at the start of your monthly data plan and then monitor it from time to time.

  • Incredible increase in broadband usage

    I am on a 40Gb infinity connection. The usage monitor shows "Your average monthly usage is 13.97 GB." which I agree with. As of tonight my usage is reported as "You have used 79.24 GB this month" I have 2 android phones and a Roku connected via wpa2. I am opted in to BT Wifi. Since leaving home on 23rd and returning 26th the Roku and mobile remaining at home have been used for only email and browsing. I've powered down the Roku tonight to rule that out.
    This is a nonsensical increase in the BT recorded usage of my broadband connection. I am already £44.80 down with little doubt it will have clocked up another £5.60 at least when I check tomorrow.
    I'm seeking advice to enable me to take this to BT customer support and in as little time as possible get a refund and action to prevent a recurrence of this spurious usage increase.
    Unfortunately I am going on holiday Saturday 28 so I'm limited in time to do any analysis but still appreciate as much help as anyone has.

    Thanks for the replies so far.
    Dode, I did receive the warning emails on consecutive evenings with another 15GB or so every day after.
    Ajwh, my partners phone doesn't show wifi and mine showed 9.11GB for 1-26 Mar including use away from home.
    Imjolly, great tip, 2.5 days usage showing during the period of increased usage and hub showed 233MB.
    I called in fault on Saturday morning and they said they would be in touch today. They haven't been (rolls eyes).
    I changed my wpa2 passwords and admin passwords before going on holiday and left router on. I wonder what usage BT will report?
    I would still welcome any advice regarding tackling customer services if they attempt to tell me it is my usage. I'm now aware they have had similar problems in the past but have not been 'customer focused' in solving the issue, rather leaving it to us to convince them alongside attempting to sell upgrades. That won't wash with me!

  • Calling Component details in Webdynpro Component Usage Pop-up

    Hi Experts,
    We have a WD component, say ZWD1, which has been re-used(component usage) in many other WD components.
    In all the usages the main window of ZWD1 is being called as a pop-up.
    Now we have a requirement wherein i need to write certain logic in ZWD1 view method which should be executed only when
    ZWD1 is called as a pop-up from 2 particular components out of all the components in which it has been reused.
    Is there any way in which we can get the details of the Parent window (or) component from which ZWD1 has been called, in the methods of ZWD1? (Apart from calling an interface method of ZWD1 or setting the value of an interface node of ZWD1, from the parent component)
    Thanks in advance.
    Best Regards,
    Sampath A.

    Hi,
    for your requirement you could use Assistance Classes in your Parent component and Used Component.
    Use the Same Assistance class in all the components and set an Attribute in Assistance class while in Parent component.
    Now in your Used Component , you can access that Attribute of Assistance class and check which Parent component it is calling.
    To call the attribute/method use the instance wd_assist.
    For more info on Assistance  class and its usage Refer the SAP Online Help :
    http://help.sap.com/saphelp_nw70/helpdata/EN/43/1f6442a3d9e72ce10000000a1550b0/frameset.htm
    I hope it helps.

  • Visualize Ram / disk usage desktop application

    Hey everyone,
    I want to experiment with visualizing realtime ram usage / disk usage in the desktop background, it should also be a bit interactive (when the user moves his mouse the color could change for example) i want to start very basic.
    Can someone point me in the right direction how to begin this? I can program in C#/asp.net, i saw some f# examples but i don't even know how to run them :)
    Tx so much for any guidance.
    Borrie

    Hello Borrie,
    you can use the PerformanceCounter class to get current RAM usage and disk usage(see
    [1] for more information).
    For the visualization, you can use the DataVisualizetion package from the WPF ToolKit [2].
    There is a sample project about visualizing ram usage at
    [3].
    [1]
    http://www.experts-exchange.com/Programming/Languages/C_Sharp/Q_26646616.html
    [2] http://wpf.codeplex.com/
    [3] http://www.codeproject.com/Articles/301389/WPF-Memory-Usage-Chart
    Regards,
    Bo Liu
    Developer-Hotline for MSDN Online Germany
    Disclaimer:
    Please take into consideration, that further inquiries cannot or will be answered with delay.
    For further information please contact us per telephone through the MSDN-Entwickler-Hotline:
    http://www.msdn-online.de/Hotline
    For this post by the MSDN-Entwickler-Hotline the following terms and conditions
    apply: Trademarks,
    Privacy
    as well as the separate
    terms of use for the MSDN-Entwickler-Hotline .

  • Broadband usage charges explained

    Your broadband usage is the data that you upload and download from the internet. This includes activities such as internet browsing, watching a video online, online gaming, and downloading.
    We have a usage policy that covers monthly usage allowances and manages the use of specific applications on the BT network, and is measured on each calendar month (from the first of the month to the end of the month).
    More details on our usage policy are available here.
    What are BT's Monthly Usage Allowances?
     BT offers a range of monthly usage allowance options, so you can choose the product that best suits your needs.
    Allowances for broadband products introduced from 1 February 2013:
    Allowances for other broadband products:
    What is broadband usage?
    When you access the internet you are uploading and downloading data – your broadband usage.
    There are three main factors that contribute to the total amount of usage we measure on your line:
    •The number of devices you're using to access the internet at any one time (for example, computers, laptops, smartphones and tablet computers);
    •The amount of time you're on the internet;
    •The kind of things you're doing.
    Some activities involve more usage than others. Watching a video, for example, involves downloading loads more data than looking at a simple web page or a sending a short email. The table shows what kind of usage is involved with some common activities:
    *these sizes are approximate and can vary.
    Our broadband options have different amounts of monthly usage allowance designed to suit different types of broadband users. Read more about monthly usage allowances and our broadband options.
    I’ve been charged broadband usage charges, how can I keep an eye on my usage?
    Your service won’t be affected if you go  your monthly usage allowance, but you will be notified via email if you reach 80% (if you’re on a 40GB limit product) or 70% (if you’re on a 10GB limit product) of your usage allowance each month, and a further email if you exceed your allowance in a particular month.
    We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
    If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5.30 per 5GB.
    To help you keep track of your usage we provide a usage monitor which shows how much of your allowance you have used and how much is remaining, each day. You can access the usage monitor through your online account by clicking the 'View my broadband usage' link in the broadband services section. If you haven't set up an online account then you can register at www.bt.com/mybt.
    Click here for help on how to use the broadband usage monitor.
    If you're finding your monthly usage allowance inadequate and are regularly paying charges for additional usage, you can upgrade to a product with a higher usage allowance. Upgrade your broadband here.
     I need further help
    Why not post your question in the Other Broadband Queries board for further advice about your usage.
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    Park_Ranger wrote:
    ... but they charge £5 for just 1gb ! (A £1 a gig I could accept).
    It should be £5 for 5GB, but unfortunately it's charged in 5GB chunks (so it is effectively £1 a gig)...
    From the Broadband usage policy:
    http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
    "If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."

  • OWA pane usage

    Hello,
    I am new to Developer & XML. I have a couple of questions about usage
    1. The online docs say OWA displays mod_plsql output. Does that mean it is getting it from an Apache server or is it running locally? (i.e. If I write a procedure that outputs XML for web display, can I & how do I point it to OWA). I don't have an instance of Apache to use.
    2. Are there any example procedures I can look at that display XML output in the OWA pane? I am trying to display sql query results in a table format by outputting XML . I have a simple example of producing a table format in XML tags and that is about all.

    Thanks, Barry. For whatever reason, when I closed & re-started SQL Dev, the limitation went away, so I'm OK for the time being.
    - J

  • What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

        I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol  Moving on.
        I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

    Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
    1) No.
    2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

  • Usage in Item category determination

    Hi friends,
    In delivery item category determination there will be in field called "Usage" . Delivery type will be coming from delivery document type, Item category group will be coming from material master. In the same way where from this Usage data will be coming. How come the system knows which is FREE, CHSP, Etc??
    Can anyone explain me in detail please.
    Ratna Kumar

    Hi ramarao
    Spro --> Sales and Distribution --> Sales --> Sales Documents --> Sales Document Item --> Define Item Category Usage
    Item usage controls how the item category should behave during a document processing. Item usage controls the usage of the item. Item usage tells wheather it is a text item , free item , product selection item etc
    We can maintain Item usage feild  at CMIR also
    Regards
    Srinath

  • Usage tracking problem : not started due to non-existent Usage Tracking tab

    Hello,
    I need some help after following the necessary steps to setup 'Usage Tracking'.
    My table S_NQ_ACCT stays empty.
    The structure in the rpd files looks like
    * OBI Usage Tracking
    Connection Pool
    Usage Tracking Writer Connection Pool
    Catalog
    dbo
    S_NQ_ACCT
    My nqsconfig has the following entries related to usage tracking
    # Usage Tracking Section
    # Collect usage statistics on each logical query submitted to the
    # server.
    [ USAGE_TRACKING ]
    ENABLE = YES;
    DIRECT_INSERT = YES;
    PHYSICAL_TABLE_NAME = "OBI Usage Tracking"."Catalog"."dbo"."S_NQ_ACCT";
    CONNECTION_POOL = "OBI Usage Tracking"."Usage Tracking Writer Connection Pool" ;
    BUFFER_SIZE = 10 MB ;
    BUFFER_TIME_LIMIT_SECONDS = 5 ;
    NUM_INSERT_THREADS = 5 ;
    MAX_INSERTS_PER_TRANSACTION = 1 ;
    When making queries on the Usage Tracking SA, I still receive the following error in the NQServer.log File
    +[59049] Usage Tracking not started due to non-existent Usage Tracking table "<Database>"."<Catalog>"."<Schema>"."<Table>".+
    What am I doing wrong??
    Txs for your quick help on this!
    Kr,
    A.

    Can you post your entire NQSConfig.INI file?
    According to the message guide (http://download.oracle.com/docs/cd/E12103_01/books/AnyMsg/AnyMsg_Messages.html#wp1007961) the error you're getting specifies the table that OBIEE is trying to use, so the fact that yours reports literally "<Database>"."<Catalog>"."<Schema>"."<Table>" makes me think maybe the wrong config is being picked up. Also your comment that using a file instead of DB doesn't work either.

  • Usage Report not showing data

    Hello,
    When I am opening usage reports under Site Settings > Site Administraton > Popularity Trends, i cannot see any data after 9th May 2014. It stopped working and all the numbers coming to zero after 9th may. 
    I tried many solutions that are given on internet for this issue like restarting timer job, enabling usage on usage service application, permission on log files, etc.. but none of them worked for me.
    Please help me out. Is usage report depend on any service? search is working fine, usage service application is working fine.
    Thanks.
    chirag

    Hi  chirag,
    For troubleshooting your issue, please take steps as below:
    Make sure the Web Analytics Data Processing Service and Web Analytics Web Service are started on each server.
    Make sure web analytics service application is started
    Deactivate and Activate the site collection Features on Reporting.
    Check the detail error message of ULS log  to determine the exact cause of the error.
    Also you can have a look at the article:
    http://geekswithblogs.net/bjackett/archive/2013/08/26/powershell-script-to-workaround-no-data-in-sharepoint-2013-usage.aspx
    http://social.technet.microsoft.com/Forums/sharepoint/en-US/30d11d27-6708-4bfe-a7d3-4b0aed522e7d/site-web-analytics-reports-no-more-data?forum=sharepointadminprevious
    Best Regards,
    Eric
    Eric Tao
    TechNet Community Support

Maybe you are looking for