Usb 2.0 problem sometimes works and others not

Dear support team,
I have a problem with my envy4 uktrabook, sometimes the one usb port (2.0 at the rigth of the ultrabook) works without any problem but sometimes doesn't work without reason, and passed a time works again with out any problem.
Now the usb port is not working again.
Please your help.
Best regards

Hi amunozr,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post about the USB 2.0 port not working from time to time. What operating system do you have on your Envy? What is the product number for the Envy? What devices are you having a problem with? Are these USB 3.0 devices or ones that require power?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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