USB 2.0 PROBLEM, TRIED EVERYTHING PLEASE HELP ME, BAD COSTUMER SUPP

Hi everyone, I got my 6GB Zen Micro as a christmas present, I installed the software that came with the CD and everything was working perfect I was able to transfer music with Creative Media Source and do all sorts of things with my device, it was all good untill i got a problem with my computer and i had to reformat my computer(RESET MY COMPUTER TO DEFAULT FACTORY SETTINGS) i updated my computer to Windows Service Pack 2, i had that before i reset the computer, i reinstalled the Zen Micro Software from the CD that it came with, now when i plug in my device to my USB 2.0 port it said the device is a HIGH speed device, and the device wont function at reduced speed, now i tried opening Creative Media Source and it said it doesnt detect my device, now i tried going to microsoft's updates and checked for USB updates, It said i have all of them, i spent a few hours searching this forum but had no luck so i decided to post this my Zen Micro version is 2.20.05, I also wanted to know if there was a way to reset my device to its factory default settings maybe that would work, but i dont really want to do that because i have about 72 songs saved on it, it would take many hours to redownload all my songs, any Suggestions, comments, questions, is GREATLY APRECIATED.
P.S. I tried calling the costumer support and they had me on hold for about an hour then they wanted to charge me 9.99 for help over the phone, I CALLED A NUMBER OUT OF MY AREA WAITED FOR AN HOUR, WICH IS GOING TO COST ME ABOUT 20 BUCKS ON MY PHONE BILL, THANK GOD THIS WAS A PRESENT BECAUSE I WOULD NEVER HAVE BOUGHT THIS DEVICE
Thank You,
Mike72Message Edited by Mike72 on 0-07-2006 04:36 PMMessage Edited by Mike72 on 0-09-2006 06:9 PMMessage Edited by Mike72 on 0-09-2006 06:20 PMMessage Edited by Mike72 on 0-09-2006 06:2 PM

A High-speed USB device would definitely work with a "low" speed USB port. No problems with that. Perhaps you can try plugging it in to other ports on the computer.
Next, ensure that you have the latest firmware, drivers and updates for softwares (mediasource etc.) ready. Your comp. should work after you've done all that.

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