USB 3.0 device no longer recognized after USB driver update

Hello,
I was setting up a Windows 7 Pro x64 machine. This PC had 2 USB external hard drives plugged into the USB 3.0 ports in the back. These drives were working fine after Windows installation using (I guess) the Windows default driver.
However, after I installed the USB 3.0 driver downloaded from the motherboard vendor, one of the drives wasn't recognized anymore. In fact, Windows told me the device had malfunctioned. I tried reinstalling the USB 3.0 driver and plugging the troubled device
into different ports but these measures didn't help.
That hard drive still works when I plug it in a different machine and this allows me to get the data off it. However, I would like to fix the problem described above and to resume using this hard drive with its original machine.
Any help please? Thanks!
OS: Windows 8 x64 Pro with Media Center. All drivers up-to-date.

Make sure it's the right series usb 3 driver, series 7 or series 8.  Series 7 drivers are version 1.x and series 8 are version 2.x.  They use the same device id's.

Similar Messages

  • Certain USB and firewire devices no longer recognized

    I am going to make a solid attempt to communicate the problem, I'm led to believe that there are some configuration settings that need to be corrected to solve this, though I am not able to find it.
    The problem:
    (what led up to it) My SSD was knocked out of commission do to plugging in a 'newer technology' 7-port USB hub that had its power supply disconnected. The computer froze, then would not boot. Applecare originally suspected the logic board but found the ssd was knocked out. They reported everything else was fine and the laptop was back in my possesion. I sent in the SSD for warranty replacement and put the original hard drive in. This is when the problem I am having now started.
    For some some, a Lacie Rugged FW/USB drive shows up as an unknown device. The USB logitect c910 webcam will not register at all, and the Saffire 6 USB sound card is receiving power with the amp inputs/outputs working...but does not show up in the system preferences for sound. -- There is a second 2TB USB drive (also a rugged lacie) that mounts to the desktop occasionally, but on most reboots it doesn't show up, even in disk utility. When it does show up it appears to be working fine.
    As a note:
    - ALL of the above mentioned devices work properly on my father's PC.
    - USB devices like my iPod, 8gb flash drives, new Belkin slim 7-port hub, all usb midi controllers, and an external CD burner work without issue
    What I have already tried (several times):
    -- repairing disk permissions and repair disk in disk utility
    -- updating to the latest software, and installing the correct drivers for the sound card and webcam. The lacie external hard disks have no drivers for Mac
    -- reseting the PRAM
    -- reseting the SMC
    -- plugging them in one at a time, in all ports, and ensuring they all have the correct power supply and working USB cable
    -- upgrading from snow leapord to lion to mountain lion on the disk had no effect
    -- by luck, I managed to boot up from the 2TB drive which contains a recent clone backup of the SSD. The same problem exists.
    Before I ever submit a question, I make a solid effort to research past threads. So far, I have found no additional troubleshooting advice beyond the 7 steps I have tried as covered above. I am still awaiting the replacement SSD drive from owc. Again, the problem devices are:
    - Lacie Rugged FW/USB 500gb external drive
    - Logitech C910 webcam
    - Saffire 6 USB sound card
    - Lacie Rugged 2TB USB external drive (sometimes it shows up)
    All have the correct supporting drivers, all 4 are recognized in my father's PC. None of my closest friends own a Mac to test them on theirs. I'm led to believe the problem may be configuration settings-related..though I currently cannot locate where such settings might be. Otherwise I have no clue what the problem is.
    I apologize for the length of this post, but my intention is to minimize misunderstanding and rule out the options I've already tried. Any insight on this is appreciated as my music productions depend on both hard drives and the soundcard. Thanks for your time and attention. If any more info is needed I will be more than happy to try to provide it.
    -Matt

    Hi,
    Thanks for your post! I took my ibook to an apple shop on monday to which I was told that the panic kernal that occured interrupted my software update and that the best thing to do would be to reinstall tiger. I did that, erasing and installing, and the problem seems to have dissapeared. I just wish I had read your post first! What was interesting was my mouse worked in the USB port but stuff like my memory stick didn't appear in disk utility. I also tried to replace the interrupted software updates with the Power PC combo one but that would not mount. I am not sure what all these means but if anyone has a similar problem to what I had, I suggest reinstalling the OS. Seems like a pretty weird and rare problem to have tho!

  • When i connect my iphone 5 to my pc using the usb cable, my device is not recognized yet when connected to a power source, it charges normally. What should i do to rectify the problem and read sth about debris being in the usb. How do i remove that?

    When i connect my iphone 5 to my pc using the usb cable, my device is not recognized yet when connected to a power source, it charges normally. What should i do to rectify the problem and read sth about debris being in the usb. How do i remove that?

    iOS: Device not recognised in iTunes
    Windows: http://support.apple.com/kb/TS1538

  • My iPhone device no longer recognized in iTunes.  What can I do?

    My iPhone device no longer recognized in iTunes.  What can I do?

    I just did a reset and that fixed it. You know how to do a reset? Hold the home and off buttons down at the same time unitl it goes off and then comes back on again. Then let them go. Try it. It worked for me.

  • IPhone no longer recognized as a drive on my Windows machine

    When I connect my iPhone to my computer, the standard window/dialog no longer appears, asking me what I want to do (Open this folder for viewing, etc.). The iPhone is no longer recognized as a drive on my computer. Consequently, I can no longer browse the iPhone's photos folder as a regular Windows drive.
    I opened the Device Manager and Apple iPhone appears in the Portable Devices section with the error message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged."
    However, when I connect the iPhone to my computer, iTunes starts up normally and begins syncing the iPhone. I just want to regain the ability to browse my iPhone's photos folder the way I used to.
    I've reinstalled iTunes, but that hasn't helped.
    Has anyone else faced this problem? Are there any suggestions/solutions out there?
    Thanks in advance.

    To copy photos from the Camera Roll start your photo capture software on your computer. Does that application recognize your iPhone as a camera? Is so you're good to go for copying the photos to your computer.

  • HT1766 ipad no longer functions after accepting an updated version of "Hayday"

    ipad no longer functions after accepting an updated version of "Hayday"

    Unfortunately it was a blinding flash of the obvious that fixed my issue...
    Simply rebooting the iMac brought it back to life.
    Duh.
    I assumed that since Apple usually forces reboots after updates if they are required that this didn't require one, apparently it did.

  • HT6114 My double clicks no longer work after doing this update.  What happened?

    Double clicks in iPhoto no longer work after doing the update.  Trying to troubleshoot, but feeling dense in that I can't get this thing to work.  Any suggestions, please?

    Try this thread >   https://discussions.apple.com/message/23317566#23317566

  • 3-d is no longer enabled after downloading Yosemeti update. Can I re-enable?

    3-d is no longer enabled after downloading Yosemeti update. Can I re-enable? I was able to 3-d layers prior to this new update. I have changed any drivers an know the mac is capable. Dunno how under systems it is disabled.

    Any computer tech would know that it is likely not firefox causing this issue, but an incompatibility with a new ebay sign-in page and the firefox browser. The browser only does what the code on the page tells it to. I have seen the issue with other sites that work with IE or with Safari, but not firefox and some that work with firefox and IE but not Safari, it is the web developer's fault for the page that isn't working, not your browser.
    ---It is possible that it is a firefox issue, but it is most likely an issue with the webpage itself. I do not have a problem signing into ebay at all with firefox.

  • Start up error and beats audio crackling after realtech driver update

    I am having several issues. 
    If I plug in a external hard drive, the OS will not start and goes to "press esc for start up menu" in lower left corner on a black screen. I press esc and it goes to boot options.  I have done what HP states and hard started my computer twice and it did not help, and I have found no other suggestion to try and fix this. I have tried everything, including a system recovery and it still goes to the start up menu options.  If I disconnect the external, it will still appear, but the operating system will start up after a few seconds.  Why do I have to disconnect my external to start OS.  And for some reason, my external has been seated in the hardrive section of my computer, instead of the removable storage devices in my computer.
    Also, after updating realtech driver, my beats audio speakers pops and cracks. I tried to roll back driver, but no changes. Please help. I dont want to go thru the trouble of sending my computer back for repair. This is really upsetting!!!!  I cannot play any videos or music, because of the crackling.  Why did it do that, and is it fixable.  My laptop has not been jarred or dropped in any manner to have caused any damage.  It started after the driver update, and even tho I rolled back the driver, it still does this.

    Hi @rbuckner35 ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 17t-f000  Notebook and issues with Beats Audio and startup issues. The startup looks at the USB as one of your Boot options. So it can not load anything until it know that this is not a boot device.
    You could restore the BIOS with this document selecting the reloading the BIOS default settings which could resolve the issue with the sound.
    Here is a fix that has helped others.
    1. Right click the Speaker icon in the bottom right corner by your time.
    2. Click Playback Devices.
    3. Click Speakers.
    4. Click properties.
    5. Click the advanced tab on the Properties window.
    6. Change the Default Format drop-down to the highest quality.
    7. Apply the properties.
    8. Click OK to close the properties window.
    I hope this helps.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • After the driver update 2.7 released by Apple I can not print on my Epson Stylus Photo RX650. Epson tells me it is apple's fault

    After the driver update 2.7 released by Apple I can not print on my Epson Stylus Photo RX650. Epson tells me it is apple's fault.
    This is the message from Epson:
    The driver update 2.7 was released by Apple. The driver released by Epson is available for download from the Epson Australia web site. It is the Apple update driver download that has caused the problem.

    After the driver update 2.7 released by Apple I can not print on my Epson Stylus Photo RX650. Epson tells me it is apple's fault.
    This is the message from Epson:
    The driver update 2.7 was released by Apple. The driver released by Epson is available for download from the Epson Australia web site. It is the Apple update driver download that has caused the problem.

  • USB Hard Drive no longer recognized after SW Update

    I just updated Cisco software and my external hard drive is no longer recognized by Cisco.  It is a Seagate drive that is listed on the Cisco tested - passed - approved list.  It worked prior to this update.  I have disconnected the drive.  Reconnected it.  Rebooted.  Turned machine and router on and off and its still not recognized.  Any ideas?  Thank you, Jim S.
    Model name: Linksys E4200
    Model number: E4200
    Firmware version: 1.0.03 build 14
    Operating system: Windows 7 SP 1
    Software version: 1.4.11266.0
    Connection type (WAN): DHCP

    It's great to hear that everything is back up and running.
    However, just in case you missed some step while upgrading Cisco Connect or Firmware. These are the steps.
    http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=cd2cb366ce254f51a5bed7539b068fed_Updating_Cisco_Co...
    Link to download latest version of Cisco Connect & Firmware.
    http://homesupport.cisco.com/en-us/support/routers/E4200

  • W520 : Since updating usb 3.0 driver, usb 2.0 devices no longer function.

    Greetings,
    I recently acquired a w520.  I have been using a USB 2.0 keyboard and a wireless usb 2.0 mouse.  I have a usb 3.0 external drive, but noticed that everytime I plugged in the drive that I received a nag saying that I could get faster speeds if I plugged into a usb 3.0 port.  I was confused since I thought I was plugged into the side USB 3.0 ports.
    I looked to update the drivers and found the USB 3.0 drivers in the support section.  Since updating, I do now get 3.0 speed out of my side ports.  However, this came at the price of my keyboard and mouse no longer being recognized.  The hardware scanner keeps classifying  my devices as "other" and "no driver found"  I've tried to get drivers for these devices, but the software for these devices cannot even see them when plugged in.
    I've noticed that if I delete the devices from the device manager, my keyboard will work (after rebooting) until windows swoops in and runs its automatice (and un disable able) hardware scan and driver update attempt.
    Is there anything I can do to "uninstall" the driver update for USB 3.0?  I can live without fast external drive connection, not having my external keyboard and wireless mouse is not acceptable.

    OK, I found out the reason that I can't see the UI icon in the tray for Windows 7. The icon will ONLY appear if a monitor is attached to the dock. Otherwise, you need to access the controls via the Device Menu in Windows. The User Guide needs to be updated with the proper operational guidance. I wasted several hours debugging the issue only to determine that it was a known constraint of the chipset!
    The following is from the DisplayLink website:
    Why does the DisplayLink UI not appear in the Windows system tray?
            ID: 327 - Updated: Jun 29, 2012 - Category: Troubleshooting   
    Symptom
    The DisplayLink UI icon is not seen in the system tray. The DisplayLink UI  icon is shown below:
    Problem
    This can occur if:
    A DisplayLink device has not been detected connected to the computer. The  icon will only appear if a DisplayLink device is connected. Please refer to this article to diagnose if your DisplayLink  device has been detected
    If you have a product based on the DL-3000 (USB 3.0) family, the  DisplayLink UI will only appear if a DisplayLink device has been detected AND  a monitor is connected to the video output. The DL-3000 family implements  monitor detection and the DisplayLink UI will only be shown in the system  tray when a DisplayLink device and a display is detected.
    Solution
    Ensure the a DisplayLink device is connected to the computer and a monitor  is connected to the video output of the DisplayLink device.
    W520, i7-2820QM, BIOS 1.42, 1920x1080 FHD, 32 GB RAM, 2000M NVIDIA GPU, Samsung 850 Pro 1TB SSD, Crucial M550 mSata 512GB, WD 2TB USB 3.0, eSata Plextor PX-LB950UE BluRay
    W520, i7-2760QM, BIOS 1.42 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M500 480GB mSata SSD, Hitachi 500GB HDD, WD 2TB USB 3.0

  • IPod Nano 3G lo longer recognized after Update to iTunes 9 on Vista 32 Ulti

    So i updatedt to iTunes 9 yesterday - only to find out that my iPod 3G is no longer recognized by iTunes. Also my 2G are not recognized any longer on this machine
    ALL three iPods still work fine with my other computer whicgh is running the same Windows version but has still iTunes 8 installed.
    With the IPod service disabled the iPods appear properly as a device - they show their assigned name and you can browse the content.
    When the service is enabled and you start iTunes iTunes displays a message that says that it "discoveerd" the iPod but could not identify it
    see heer http://0711.diy-punk.net/WOW/ipodfu.jpg
    also as soon as iTunes gets involved the device is no longerreadable under Windows
    i tried multiple reboots, restart of iPod service, rebooted the iPod, resetted the iPod - nothing helps...
    This is the iTunes diagnois (in german, sorry)
    Microsoft Windows Vista Ultimate Edition Service Pack 1 (Build 6001)
    System manufacturer System Product Name
    iTunes 9.0.0.70
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes-Seriennummer 4408A0FF9EFAA0D3
    Aktueller Benutzer ist kein Administrator.
    Aktuelles Datum und Uhrzeit sind 2009-09-15 18:26:25.
    iTunes befindet sich nicht im abgesicherten Modus.
    Info zu Video-Anzeige
    NVIDIA, NVIDIA GeForce GTX 275
    ** Info für externe Plug-Ins **
    Plug-In-Name: AMIP (stub)
    Plug-In geladen: Ja
    Plug-In-Version: 0.8
    Plug-In-Dateiversion: 0.5.0.0
    Plug-In-Pfad: C:\Program Files\iTunes\Plug-ins\ituneswrapper.dll
    Plug-In-Name: Last.fm AudioScrobbler
    Plug-In geladen: Ja
    Plug-In-Version: 0.0.2
    Plug-In-Dateiversion: 3.0.2.0
    Plug-In-Pfad: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
    Genius-ID: f2f8282b830c835751cb597904744cb8
    ** Verbindungstests für iPod/iPhone **
    iPodService 9.0.0.70 arbeitet zurzeit.
    iTunesHelper 9.0.0.70 arbeitet zurzeit.
    Apple Mobile Device service 2.50.39.0 arbeitet zurzeit.
    Universal Serial Bus Controller:
    Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Gerät funktioniert wie vorgesehen.
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Gerät funktioniert wie vorgesehen.
    FireWire-Host-Controller (IEEE 1394):
    AGERE OHCI Compliant IEEE 1394 Host Controller. Gerät funktioniert wie vorgesehen.
    Zuletzt angeschlossenes, jetzt nicht verbundenes Gerät:
    iPod nano (3. Generation) mit Firmwareversion 1.1.3
    Seriennummer: YM741YNKYXT
    ** Sync-Tests für iPhone/iPod touch **
    Kein iPhone oder iPod gefunden

    Yeah... I hope apple solves this problem soon. =\
    I use Windows XP instead of Vista...
    This happened to me:
    I plugged my iPod
    Oppened the iTunes, iTunes recognized the iPod with all the songs, album covers, playlists, etc.
    It asked for update. (Download & Instal, ok)
    Finished the update, oppened the iTunes 9.0. Added a new songs but then I realized it didn't recognize the iPod (wich was plugged.)
    I checked on "My computer" and I saw "iPod". Ok.
    When I ejected the iPod it was clean. No musics, no Videos, no playlists. Started on the screen "Select your language".
    I Tried reinstaling the iTunes but whenever I got an older version it said something like "The iTunes can't be started because the iTunes library has been generated by a new version."
    Restarted my PC several times.
    Rebooted the iPod.
    Tried switching USBs.
    NOTHING works.
    Nothing at all.
    even tryed the manage thing on "My Computer".
    If they don't find a way of fixing this bug my iPod Nano is not better than a f**kin' Pendrive... ~.~"
    Hope apple do something...

  • Firewire drive no longer recognized after upgrade?

    having an onset of problems the last 2 weeks.
    first upgraded to 10.4.6 on mac mini 1.42 non-duo, worked a few days than acted weird with apps crashing. had to reinstall from 10.4 disk. seemed ok. repaired permissions, ect. after reinstall (and a subsequent power outage) a firewire drive attached at time was no longer recognized by mac mini or connected imacG3. reinstalled 10.4.2 on mac mini. installer unable to reinstall 10.4.6., I would like to have firewire drive recognized again. when attached to other firewire drive in daisy chain, says device unrecognized, other wise unable to get any info on drive. what to do?

    I am having nearly the exact same issue as you are experiencing. My Western Digital Dual-Option Media Center 160 GB FW HD is going in and out big time. It seems to be there for a time but then conks out. I have to disconnect the power and now the drive seems to be malfunctioning.
    Same story with my LaCie 52x CD Burner. I placed the Disk Warrior CD in there and the computer recognized the disc at first but then spinning beach balls galore!
    This has to be one of the worst updates to an OS X system I can remember. I can only think PowerPC QA testing has gone through the toilet since the Intel move was completed.

  • ITouch no longer recognized after installing iTunes 8 and Leopard

    I recently installed the new version of iTunes, which prompted me to download the new version of Quicktime, which then prompted me to install Leopard, which I did. Now I have the new version of iTunes, but my iTouch is no longer coming up as a recognized device. My connecting cable still works because my iTouch is charging when I connect it to my Powerbook, but the device is not recognized by my computer, and I've run out of options. I have tried restarting my iTouch, and also using a different connecting cable-- nothing works. Any advice?
    Thanks a million.

    Hello,
    Just wanted to make sure you've also restarted the computer, in addition to restarting the iPod touch. For the time being, try to connect the iPod with the USB cable that came with it, and make sure it's being connected directly to the computer, and not through any external USB hubs or anything of the sort. Also, if you haven't tried this, try connecting the iPod to a different USB port.
    Since installing Leopard, double check your Software Updates to make sure there's nothing else pending that you might need. (Just click on Software Update in your Apple menu).
    If that hasn't worked it out, you might try reinstalling Apple Mobile Device Support, which is what allows the iPod touch to communicate with your computer and iTunes.
    First, drag iTunes from your Applications folder to the Trash.
    Then, delete these files:
    (1) AppleMobileDeviceSupport.pkg located in: Macintosh HD/Library/Receipts/
    (2) AppleMobileDevice.kext located in: Macintosh HD/System/Library/Extensions/
    Restart your computer
    Download and install iTunes again
    http://www.apple.com/itunes/download/
    CG

Maybe you are looking for

  • How to get terminal name

    hello friends. where should i get the Terminal name whose making the changes. actually one user change the PO and i want who change this PO i get the User name but I Wants to know on which Terminal that changes was made can i get such detail. Its ver

  • Wild bug on Sun Java System Application Server 9.1 (build b41d-beta2)

    i'am facing a strange problem when i try to deploy any application that utilizes ajax4jsf 1.1.1 also it works fine when i deployed the webapplication on tomcat 6 and on Sun Java System Application Server Platform Edition 9.0_01 (build b02-p01) please

  • URL icons

    Hi I have a large number of url's saved as bookmarks in folders on the bookmark bar. Yesterday, I noticed that when I selected one of these bookmarks it was displayed in the URL window with a blue circle instead of the icon for that bookmark. Indeed,

  • Any by Any returns inconsistant results

    Hi All, hope someone can help. Our system is BPC 5.1 MS, running on SQL 2005. We have a strange issue where the standard Any by Any report provided with the installation is returning inconsistant results. What is happening is that when I create an An

  • Mingler for Entourage Sync with iCal using up CPU and slowing down iMac

    Why has this topic about mingler and ical external sync and mdworker eating up tons of CPU been archived when it was not solved? http://discussions.apple.com/message.jspa?messageID=11414905#11414905