Usb 3 device "partially" recognized by windows 7 pro

I have an usb 3 device which was perfectly working with my previous Computer (Windows 7 Pro usb 2 facilities).
Now I have a new computer (Windows 7 Pro usb 3 facilities) but my usb 3 device is not recognized thru the usb 3. If I plug it into an usb 2 (still available) it works, but the system tells me that it would be better to use an usb 3 port since it would be
faster... but it doesn't recognized it!
Could it be due because that device was previously formatted thru an usb 2 port?
Could somebody help me? (PS I tried roughly all steps suggested on the previous discussions)
Thanks, any case

Hi,
Have you installed the related driver for USB 3.0? In my view, it should be related to your driver for USB 3.0. You can get this driver from manufacturer website.
Thanks!
Andy Altmann
TechNet Community Support

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